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How Malaysian department store Pavilion is connecting with customers

Inside Retail

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Here, we chat with CEO of retail, Dato’ Joyce Yap, about the future of malls and how sector have evolved in the past year.

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So you think it’s time for a digital transformation. Read this first

Inside Retail

There’s no denying that the pandemic created the perfect conditions for online retail. A combination of more time at home, more time spent online, and shop closures meant that online purchases rocketed. Online retail sales showed exceptionally large growth over the main lockdown periods of 2020 and 2021. People power.

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What is Omni-channel Retail?

Retail Bound

Although many new product companies are finding success selling on Shopify or Amazon, online sales still only represent 20% of all retail sales, whereas offline channels like brick-and-mortar locations, catalog, TV Shopping and Reward and Incentive markets represent 80%.

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7 Costly Mistakes to Avoid in Retail

Compliantia

The retail industry has always been competitive, but the last few years have been more challenging than ever. People’s shopping habits have evolved dramatically and consumer expectations continue to increase. All the while, retail profit margins are shrinking. Ecommerce and online shopping have been around for a while now.