Retail Focus

MAY 2, 2024

When making online buying decisions, UK shoppers now place more value on product information delivered on retailers’ owned channels, compared to third-party channels, such as marketplaces or social media, the latest research from Intellias , the software engineering and digital consultancy company, reveals.

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Social Media Consumer Pattern Fashion 147

Inside Retail

MAY 4, 2022

Enter the acceleration of social commerce. The role of social media is changing. No longer deemed as an afterthought just for Gen Z, social commerce has evolved in leaps and bounds, engaging people from all backgrounds and demographics. No-one wants their social media experience to be rudely interrupted by boring ads.

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Social Media Advertising Engagement Management 325

Inside Retail

JUNE 19, 2024

Counter to the ‘doom scroll’, social media can be used to not only facilitate productive conversations with customers but also to generate ideas for products that are all but guaranteed to be best-sellers. Here’s a look at how three brands have harnessed the power of their communities on social media to drive sales.

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Social Media Curate Consumer Marketing 299

Inside Retail

MARCH 3, 2025

Jeanswest executive general manager Anne Natale said the old-school apparel retail mindset of dropping a campaign or a promotion every month needs to change and greater emphasis must be placed on communicating a products value proposition to the customer. Is social media the answer?

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Social Media Promotion Engagement Consumer 130

Inside Retail

JULY 1, 2024

Retail NZ, together with online social media platform TikTok, has launched an initiative to entice youth into retail careers. The campaign, 7 Jobs in 7 Days, will feature social media influencers interviewing young retail leaders, showcasing various career pathways in the sector.

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Social Media Management Shopping Marketing 278

Inside Retail

JUNE 19, 2024

Counter to the ‘doom scroll’, social media can be used to not only facilitate productive conversations with customers but also to generate ideas for products that are all but guaranteed to be best-sellers. Here’s a look at how three brands have harnessed the power of their communities on social media to drive sales.

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Social Media Curate Consumer Marketing 264

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. Growing numbers of consumers cite social media channels as their preferred means of product discovery.

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Social Media Tailored Engagement Consumer 288

Inside Retail

JANUARY 30, 2023

The Australian Competition and Consumer Commission (ACCC) is cracking down on misleading testimonials and endorsements by social media influencers. It will include a review of social media platforms including Instagram, TikTok, Snapchat, YouTube and Facebook, as well as live streaming service, Twitch.

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Social Media Advertising Fashion Consumer 246

Inside Retail

OCTOBER 30, 2024

This is the story of Pop Mart, the company behind the Labubu craze, and how a single social media post from a K-pop superstar catapulted the brand into the stratosphere of the blind box economy. The company now boasts more than 450 retail stores and achieved global sales of US$871 million last year.

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Artistic Social Media Tailored Engagement 130

Inside Retail

MAY 29, 2024

Social media has presented an easy way for scammers to reach consumers, by promoting fake websites and e-commerce businesses next to legitimate ones to create a false sense of consumer trust. To get ahead of fraudulent activity, e-commerce businesses can build social proof by tapping into social media conversations. “As

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Social Media Advertising Shopping Consumer 286

Inside Retail

APRIL 15, 2025

JB maintains a clear brand voice and visual identity across all platforms, from its website and social media to store layouts and advertising campaigns. Invest in a robust CRM: Use a Customer Relationship Management (CRM) system to manage customer interactions, track purchase history, and personalise communications.

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Social Media Target Market Tailored Advertising 217

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. Growing numbers of consumers cite social media channels as their preferred means of product discovery.

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Social Media Tailored Engagement Consumer 246

Inside Retail

JANUARY 27, 2025

While its not too late for retailers and brands to explore AI use across various functions, John Harmon Coresights managing director of technology research cautioned, it is clear that the leaders in this space like Target and Walmart, which have already implemented GenAI company knowledge bases, are strongly ahead of the curve.

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Social Media Consumer Management Marketing 130

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Social commerce Social media platforms are becoming ecommerce marketplaces. With over 4.95

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Customer Retention Social Media Advertising Curate 277

Inside Retail

JUNE 20, 2024

Fashion and jewellery are often reported on during awards season, and I managed to have some of our products on Sylvia Jeffries, Edwina Bartholomew, and Julie Bishop, which has been fabulous exposure – but having such strong, smart and credible women wearing our jewellery really excites me. Social media is a free marketing tool.

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Social Media Boutique Planning Expansion 279

Inside Retail

SEPTEMBER 18, 2024

Small business and Australian TikTok sensation Gellae, who previously featured on ISB, has managed to secure a foothold in the UK and Ireland. Boots approached us via email in April after discovering us on social media. Its viral gel nail stickers will appear in the retailer Boots in a landmark deal over $1.3

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Social Media Management Design 244

Retail Focus

JANUARY 2, 2025

James Breaks, associate director of design, rpa:group rpa : group, which works with retail partners across design, architecture and project and cost management services, is in agreement about the increasing and evolving role of AI within the industry.

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Balance Consumer Engagement Marketing 162

Inside Retail

APRIL 15, 2025

The brand has a customer base of more than 300,000 rewards members and more than 400,000 social media followers. Wittner management said sales growth has been eroded by cost pressures from rising wages and occupancy costs, and more recently, challenging trading conditions and supply-chain disruptions.

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Social Media Planning Management Shopping 200

Inside Retail

OCTOBER 5, 2021

The future of customer service channels: Social media as a customer service channel will surpass email and voice. Besides being held accountable for customer relationship and revenue generation key performance indicators (KPIs), agents are expected to manage interactions across more channels than before.

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Social Media Customer Engagement Engagement Management 246

Inside Retail

SEPTEMBER 12, 2021

Almost half of Australian shoppers now use online search and websites to discover new brands, and one in ten do so through social media, according to a new report by Shopify. Australians haven’t yet broadened their view of what a store is,” said Shopify’s managing director of APAC Shaun Broughton. “A

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Shopping Social Media Reimagine Management 292

Inside Retail

JANUARY 12, 2025

For example, this week, Skims founder Kim Kardashian, a Los Angeles native herself, was called out for a series of stories posted on the brands social media page promoting a winter sale. In the absence of such a plan, Paquin cautioned, retailers should start with an honest evaluation of their businesss relevance to the matter.

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Other Social Media Promotion Apparel 130

Inside Retail

FEBRUARY 17, 2025

From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers. per cent of its traffic coming directly. Launching and sustaining a successful K-beauty brand in the US market requires a multifaceted approach, said Park.

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Expansion Social Media Engagement Strategy 130

Inside Retail

MARCH 27, 2025

Here, we speak with #6, Babyboo co-owner and managing director Will Conditsis, about balancing rapid growth and profitability and repositioning the brand from ‘fast-fashion’ to ‘premium’ He also shares the top profession al skill he would still like to develop.

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Balance Fashion Strategy Social Media 130

Inside Retail

APRIL 3, 2025

Now, with the advancements of AI, social-media channels such as TikTok, Snapchat, Instagram and YouTube will become the new data sources for personalisation and engagement just as they have become the driving force for product discovery and even purchase.

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Consumer Social Media Architecture Reimagine 130

Inside Retail

OCTOBER 13, 2021

The assets and opportunities of retail media include websites, EDMs, apps, in-store media – such as aisle-end or on-shelf displays and radio or TV – along with retailers’ social-media channels like Facebook, Instagram, TikTok, Pinterest, YouTube, Snap and LinkedIn, and online platforms like Google Search and Google Shopping.

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Marketing Social Media Advertising Consumer Electronics 277

Inside Retail

JANUARY 21, 2025

This strategy allows for more efficient management of daily expenses while setting aside funds for those essential enjoyable moments. Trend-proof gifting: As social media trends cycle faster than ever before, gift cards eliminate the risk of giving an out-of-trend or unwanted gift.

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Gifts Social Media Consumer Customer Engagement 130

Inside Retail

JANUARY 2, 2023

Social commerce and live shopping. Social commerce is anticipated to grow three times faster than traditional e-commerce by 2025. Browsing and shopping directly on social media platforms has long been a hallmark of e-commerce in China, now, it’s finally coming to Australia. million) in gross revenue.

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Shopping Social Media Specialty Retailers Engagement 264

Retail Focus

JULY 5, 2022

If you’re not very good at branding yourself, you might need to hire the service of a skilled brand manager who can present your business aesthetically. Nowadays, using social media and websites is a critical aspect of both businesses, big or small. Create An Online Presence . Conclusion .

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Retail Design Social Media Design Interior Design 227

Retail Focus

FEBRUARY 8, 2023

The enhanced technology also offers a selfie experience, whereby customers can take a picture against a backdrop that replicates the London Underground and then use their mobile phones to select various backgrounds and stickers for their selfie, before sharing these with their friends on social media.

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Social Media Artistic Architecture Space 264

Inside Retail

JUNE 30, 2024

Social media shapes wedding retail Christina Wettstein is the co-founder of bridal retail companies Melange de Blanc and Coterie White and has been in the wedding apparel industry for over 17 years. She has observed an increased interest in gown customisation services, largely thanks to social media.

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Social Media Accessories Accessories Engagement 263

Inside Retail

DECEMBER 17, 2023

A joint £5 billion bid from Reliance Industries and Apollo Global Management was rejected, with other interest from Asda, brothers Mohsin and Zuber Issa, CVC and Bain Capital. trillion in managed assets. This growth is largely attributed to an ageing population, rising health concerns, and a shift towards preventive healthcare.”

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Beauty and Health Social Media Circulation Space 258

Inside Retail

MARCH 2, 2025

However, retail experts like Global Datas managing director Neil Saunders and Momentum Commerces founder and CEO John T Shea question the financial significance of a protest of this nature. They have paid less attention to other, equally important, long-term and seismic factors such as employee and consumer trust, she added.

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Consumer Social Media Planning Promotion 130

Inside Retail

JULY 5, 2024

The numbers don’t lie At the end of 2021, then-managing director Simon Schofield told Inside Retail that Witchery was expanding the upper end of its range from a size 16 to a size 20 in response to consumer demand. Schofield stepped down as managing director in June 2023. He is now CEO of Cue Clothing Co.

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Social Media Fashion Engagement Shopping 257

Inside Retail

DECEMBER 21, 2021

Social-media scams and hacks are increasing. Make sure you are using long, strong and unique passwords (preferably managed by a password manager) on each account and enable multi-factor authentication (which Sophie had done). “Considering how big their company is, I’m just a small fry.”.

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Social Media Advertising Management Marketing 246

Inside Retail

MAY 19, 2024

Born in France, his first job after university was as a product manager for L’Oréal in Tokyo, where he became fluent in Japanese. The brand has been working with content creators for some time and it recently formalised its social media strategy, as evidenced by the influencer trip it hosted earlier this year.

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Social Media Customer Retention Department Stores Concept 264

Inside Retail

MAY 23, 2024

Tools such as mystery shopping, analysis of social media feedback, and customer journey mapping are indispensable in capturing the more subtle aspects of brand perception. In today’s digital age, where online reviews and social media amplify customer voices, even small slips in Invisible PR can escalate into major crises.

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Social Media Strategy Engagement Marketing 273

Inside Retail

JUNE 18, 2024

In the latest edition of her Retail Untangled podcast series, Inside Retail ’s Amie Larter talked to Toby Cumpstay, senior merchant success manager at Shopify, about how retailers can navigate such a challenging course – and where there are opportunities to outperform rivals.

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Social Media Gifts Promotion Shopping 264