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How Officeworks uses customer insights to drive strategy

Inside Retail

Inside Retail spoke with Officeworks’ general manager of customer and online Jessica Richmond about how the big-box retailer integrates customer feedback into decision-making. This solution integrates customer communications with our store-management systems.

Strategy 130
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The 3 stages of onboarding that every manager needs to know

Inside Retail

These are some of the words that might describe a manager’s feelings when a direct report resigns. The burden of work for a manager to replace a person and have them fully productive is often significantly more than that of an HR or People and Culture department. If managers get that feeling, they’re on the right track!

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MindArc awarded on the global stage as ANZ’s first platinum tier Shopify Agency

Inside Retail

The partnership continues to thrive, with MindArc continually adapting its operating rhythm to meet our evolving needs. Deep experience in enabling Shopify for scale MindArcs dedication to empowering Australian retailers has been fostered by pushing and expanding the capabilities of the Shopify platform.

Rhythm 130
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This is the rhythm of the light – Meet the crowdfunded Brightly Light Toolkit

Design Wanted

It’s basically a series of modular controllers that connect to various sources, allowing users to easily dictate rhythms, patterns and colour. Available on Windows, Mac and Linux devices , “Brightly Control” lets you save presets and manage fleets of devices.

Rhythm 98
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What Coles and Woolworths are focusing on in the second half of FY23

Inside Retail

Woolworths Group’s managing director Brad Banducci agreed, stating that while the impact on Woolworths’ supply chain hadn’t been as pronounced as compared to the height of the pandemic, stock availability has been one of its customers’ biggest pain points.

Rhythm 245
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In Rough Waters Ahead, Private Label Can Be a Lifesaver – If Prices are Right

Retail Focus

Craig Marion, VP, Global Product Management, DemandTec. Systematically managing relationships and the gap between national brands and private label allows retailers to understand the ripple effect price changes have across a product line. Think Beyond Item Strategy with a More Holistic View.

Rhythm 242
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How to Live Intentionally for Better Rhythm & Bigger Results

Retailing Insight

How and why did it go so wrong and why do we stay in the rut of being out of rhythm with the important parts of life? This begs the question “What am I avoiding by not slowing down and finding a new rhythm?” American monk and writer Thomas Merton said, “Happiness is not a matter of intensity but of balance, order, rhythm and harmony.”

Rhythm 52