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Want the juicy goss on your customers? It’s time to use social listening

Inside Retail

Finding out what makes them tick empowers you to tailor your messaging to attract their attention because you’ve found out their interests, concerns, pain points, preferred communication channels and more. Social listening is also a highly effective way to gather feedback on your performance. To put it simply: no research = no sales.

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Here are the PR lessons we’ve learnt from the flawed vaccine rollout

Inside Retail

We have GPs, social media influencers, social media comment sections, and journalists giving contradictory information. When a crisis hits, it pays to have a single, leading voice that can take control and is 100 per cent informed on the issue. Communication must be clear, straightforward, and to the point.

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Elevate your e-commerce game: Essential tips for thriving in 2024

Inside Retail

Embracing omnichannel commerce ensures that your customers can transition effortlessly between various touchpoints, whether it’s your website, social media channels, mobile app, or brick-and-mortar store. Prioritise security measures to build trust, assuring customers that their sensitive information is protected.

Tailored 246
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Her Black Book’s focus on women-led brands drives 10-fold traffic surge

Inside Retail

The app has seen a ten-fold increase in daily usage since the Festival of Her launched, and Her Black Book’s social media notices have reached 880,000 people without direct marketing spend, Stevanja told SmartCompany. Their experiences have informed the shape of Festival of Her, Stevanja said. “We

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Meet Gen Alpha, the kids and tweens already influencing purchase decisions

Inside Retail

The dominant platforms on which these generations spend their time are visual social media sites. For Generation Alpha, their ideal platforms are social, the content visual and the format is story based. As the next wave of young e-shoppers, they will be hyper-informed and constantly connected.

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Crafting luxury brand narratives through popup stores

Retail Focus

This is to tailor a brand story that resonates with them. Moreover, brands could encourage customers and visitors to actively participate and share their experiences through social media. Interactive digital displays, touchscreen interfaces, or QR codes can also offer additional information or exclusive content.

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How brands can capitalise on Pinterest’s push to make everything shoppable

Inside Retail

With over 460 million people using social media platform Pinterest each month, there are countless opportunities for savvy retailers to capitalise on this engagement, and convert traffic into sales. They are coming because it’s away from the toxicity of other social media platforms,” she said.