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Coles has plan to enhance customer experience through AI

Inside Retail

In addition, the initiative provides intelligence for planning and rostering. “The whole intention behind the operations team’s digital insights journey is to be able to give store teams the right information at the right time to make their jobs easier,” said Coles GM of finance, operations, and sustainability Rich Walker.

Planning 255
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How H&M took workforce planning to the next level

Inside Retail

At fashion retail giant H&M group, workforce planning has become a critical part of daily activity. The creation of H&M’s workforce planning system began back in 2012 when the company deployed Board to track the performance of individual stores. The company operates some 4950 stores and has 126,000 employees.

Planning 245
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Why it’s a good idea to offer payment plans to your business customers

Inside Retail

This article outlines why tapping into automated accounts receivable solutions along with offering more convenient payment plans to your business customers is a good idea and smart business practice. Why should your business provide payment plans to business customers? Happy customers are loyal customers.

Planning 264
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Grill’d CEO Simon Crowe on how drive-thru will inform its future growth

Inside Retail

Simon Crowe, Grill’d’s founder and managing director, told Inside Retail that FY23 has been its biggest year in terms of both order volumes and revenue – underpinned by the acceleration of its national restaurant strategy, and the popularity of its CBD restaurants.

Strategy 246
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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Online user experience is developing and coming closer to delivering hyper simplified information queries and/or transaction processes.

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Wendy’s international boss talks about the burger brand’s Aussie plans

Inside Retail

We plan on using local ingredients sourced in Australia wherever possible. The outcome of these discussions will help inform the specifics of our franchising model for this market. Wendy’s plans to enter the Australian market on the east coast, and the company is exploring major cities like Sydney, Melbourne and Brisbane.

Planning 244
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How AI is set to revolutionise inventory management

Inside Retail

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.