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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Online user experience is developing and coming closer to delivering hyper simplified information queries and/or transaction processes.

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Q&A: John Bagshaw, Managing Director at International Decorative Surfaces

Retail Focus

John Bagshaw, Managing Director of IDS, which has been appointed the exclusive UK distributor for Merinolam. Reflecting strong demand for Fire Rated laminate, the Merinolam FR+ Fire Retardant Laminate collection comes in a wide choice of plain colours, patterns and woodgrains. For more information email info@merinolam.co.uk.

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How dark patterns help brands like Temu and Shein to drive sales

Inside Retail

However, lurking in the shadows are what are known as ‘dark patterns’, intricately designed digital experiences that exploit human psychology – often at the expense of users’ best interests. In essence, a dark pattern is a devised user interface or interaction design that guides users into taking actions they might not have intended.

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How AI is set to revolutionise inventory management

Inside Retail

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

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Consumers place more value on product information delivered on retailers’ owned channels, compared to 3rd party marketplaces and social media

Retail Focus

When making online buying decisions, UK shoppers now place more value on product information delivered on retailers’ owned channels, compared to third-party channels, such as marketplaces or social media, the latest research from Intellias , the software engineering and digital consultancy company, reveals.

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Coles has hired US defence contractor Palantir to “optimise its workforce”

Inside Retail

These engineers work with different branches and stakeholders to bring the data together into a single compatible whole called “ The Ontology ”, which contains all the information deemed relevant. Yet the data inevitably excludes significant social, financial and environmental information.

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Six things every employer in the retail industry must know

Inside Retail

This demands proactive workforce management and policy adjustments to reduce legal and operational risks. Heres what you need to remember about retail casual workforce management When recruiting, employers must ensure that these roles are genuinely casual and align with the new casual employment definition. Employing over 1.3

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