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IKEA trials “Home Experience of Tomorrow” concept store

Retail Focus

Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences. The essence of retail is to serve people. Open meeting places are designed to encourage interaction and community.

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JD.com launches Ochama Robotic Shop

Retail Focus

JD.com has opened two robotic shops by the new brand name “ ochama ” in the Netherlands, with more locations to follow soon. The new model of shops introduces an unprecedented shopping format merging online ordering and pick-up shop in which robots prepare the parcels, and home delivery service.

Shopping 189
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Ikea Australia lets customers buy second-life products

Inside Retail

Lachlan Mitchell, Ikea Australia’s product recovery leader, said: “Our new As-Is Online platform gives our customers an easy way to shop more sustainably and find the perfect home furnishing products to make their life at home better.”.

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No longer a “hot new thing”: Why AR shopping is here to stay

Inside Retail

“When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.” However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020.

Shopping 245
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RIP: The late Terence Conran’s once high-flying Habitat is no more

Inside Retail

Europe-based home furnishing chain Habitat has shut down all of its operations, just a month after collapsing into receivership. The fate of five other shops in Barcelona, Geneva, Madrid, Milan and Zurich is unclear. The fate of five other shops in Barcelona, Geneva, Madrid, Milan and Zurich is unclear.

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How Ikea Australia plans to champion affordability and the shopping experience

Inside Retail

For us, growth in online sales driven by the Covid-19 pandemic has led us to transform service formats and customer meeting points, reimagine stores as fulfilment centres, and evolve our customer service centre for customers to shop with us remotely. This story first appeared in the 2024 Australian Retail Outlook.

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Biryani instead of meatballs: Here’s Ikea’s recipe for success in India

Inside Retail

We’re still in the nascent stages in terms of home furnishing category,” Kavitha Rao, India’s chief commercial officer told Inside Retail. Ikea’s online platform offers shopping in seven cities. The consumer spending on the home furnishing category in terms of percentage of the disposable income is about 4.5