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The most common mistake retail execs make about data: GPC’s head of analytics

Inside Retail

Her natural affinity for detail has aided her career progression from e-commerce manager to data expert. “A former manager used to refer to me as ‘special ops’ because she said I have this ability to dig into the detail of things and find creative solutions for things,” Van Bruggen shared. .

Harmony 246
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Using AI workforce tools can boost margins, inspire staff, satisfy shoppers

Inside Retail

With real-time task management and peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce needs to lift productivity and service. Zebra Workcloud Timekeeping tracks staff members’ time, attendance and compliance, making it easier to monitor and manage labour costs.

Pattern 299
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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

Promotion 147
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A science-based framework for crafting remarkable physical retail spaces

Inside Retail

Seeing your physical retail as your most manageable, tangible and measurable channel has never been more important. Agreeable customers, driven by a need for belonging and social harmony, respond well to personalised experiences that make them feel understood and valued, fostering emotional loyalty.

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Generative AI is supercharging retail, what does this mean for consumers?

Inside Retail

In supermarkets, AI can be utilised for fresh produce management, with a centralised model to enhance inventory optimisation and replenishment. Category management – for example, range and assortment planning, pricing strategies – is a typical use case where AI can augment human decision-making.

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Why Michelle Yanez-Olivares believes it’s the perfect time to work in CX

Inside Retail

How do they coexist harmoniously? Adopting a ‘learn fast’ approach with developing a team to manage both human and AI capability. And the biggest topics are: Figuring out how to move away from servicing low-value customer enquiries via their preferred channel and having AI as the first point of contact. Humans vs AI.

Harmony 246
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North 51 Consulting completes Manish Malhotra’s showroom at Dubai Mall’s Fashion Avenue

Design Middleeast

North 51 Consulting, leading project management firm in the UAE announces the completion of its most recent project, a 4,682sqft. The jewellery room and VIP areas incorporate the brand’s essence, fostering harmony and a fusion of fashion embodied in design right from the store’s main entrance. Photography: Alex jeffries

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