eCommerce in 2025: How Customer Experience Drives Online Retail Success

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2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮

In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matter what’s coming next. Whether you’re refining your customer journey or exploring ways to personalize engagement, we’ll provide insights that help you create adaptable models that move as fast as the market does. Industry experts Jennifer Wright and Nick Barron will focus on elevating the experiences that customers demand - meeting them wherever they are, with personalized interactions that leave a lasting impression.

Key Objectives:

🛠 Operational Efficiency: Discover how to optimize processes to better support customer experiences and drive growth.
🧡 Designing Personalized Customer Experiences: Explore ways to craft tailored customer interactions that foster loyalty and satisfaction.
🛒 Integrated Marketing and Engagement: Learn how marketing and engagement strategies work together to build stronger customer relationships.

The future of retail is closer than you think - 2025 will be here before you know it. Register now to position your business for lasting success today and well beyond tomorrow!

📅 October 15, 2024 at 9:30am PT, 12:30pm ET, 5:30pm GT

Brought to you by:

Jennifer Wright and Nick Barron

Jennifer Wright

Jennifer is the Director of Client Experience at Orium. She is responsible for the successful delivery of Orium’s enterprise digital transformation projects by building high performing teams that deliver incredible results for Orium’s customers. She is particularly passionate about the people and process aspects of digital transformations and has supported a number of Orium’s customers across both B2C and B2B, including Harry Rosen and Princess Auto in Canada, and SiteOne Landscape and Shamrock Foods in the US.

Nick Barron

Nick is passionate about leading technologists to paths that allow them to accomplish tasks quickly and efficiently. With almost 20 years of experience in the DXP World, Nick brings perspective from the customer, partner, and vendor. This experience leans into his passion to leverage approaches like MACH and Composability to help educate, accelerate, and dominate the Composible DXP ecosystem.

When Nick is not geeking out over the ever-changing world of technology, he can be found in his workshop, tinkering with 3d Printers, woodworking, or just outside enjoying the beauty of the New Hampshire wilderness.

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