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After the Christmas high comes the returns, here’s how to break the cycle

Inside Retail

The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

Gifts 276
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Blackhawk Network shares 2025 gift card trends – and how retailers can benefit

Inside Retail

As Australia turns the corner into 2025, the gift card industry is undergoing a remarkable transformation, reshaping how Australians celebrate special moments and navigate their budgets. This growth reflects new consumer behaviours, with gift cards becoming an integral part of daily life for Australians. billion in 2028, up from $4.8

Gifts 130
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Dusk CEO Vlad Yakubson on the retailer’s transformation into a lifestyle brand

Inside Retail

Even so, retailers offering a strong value proposition and attractive shopping experience are gaining steadfast shoppers. Dusk is overhauling its brand positioning to achieve its strategic goal of rejuvenating the brand and building on being a gifting destination. Growth opportunities are hard to come by.

Gifts 246
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The Value Of Rewards In User Acquisition – From Online Shops To Gaming Platforms

Retail Focus

Customers can be rewarded with discounts or free gifts with their first shop or when they agree to sign up for marketing communications at e-commerce stores. The bonus can range from a free gift to a discount and varies from one business to the next. First purchase bonuses work similarly at e-commerce stores.

Shopping 130
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Revealed: Customers’ biggest Christmas shopping fears this year

Inside Retail

In a new report from Emarsys, All I Want for Christmas , 1000 Australian consumers shared their concerns about shopping for gifts this year. With the busiest shopping period of the year almost upon us, it’s vital marketers and retailers understand what consumers want, how they shop for Christmas and their frustrations.

Shopping 263
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Five retail leaders discuss how to deliver value in a spending slump

Inside Retail

Is social media the answer? Last years Australian Retail Outlook1 recorded a huge increase in the proportion of retailers who said TikTok was their most effective social media channel the figure rose to 40 per cent, up from 14 per cent in 2023.

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Future-proof your retail strategy for the holiday season and beyond

Inside Retail

Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers. With the rise of buy now, pay later (BNPL) services and alternative currencies, shopping has never been more frictionless.

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