Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Jenn VandeZande

Working with the biggest brands across the (e-)commerce spectrum and value chain, Jenn VandeZande regularly explores the intersection of content, thought leadership, technology, and industry analysis as Editor in Chief for The Future of Customer Engagement + Experience at SAP CX.

Beth Scott

Elizabeth joined Pivotree (formerly Tenzing) in 2008. After a decade of experience in IT support & service at HP and Pivotree, Elizabeth, an ITIL practitioner, moved into Strategic Account Management, where she brought major account wins to Pivotree.

Elizabeth is currently the Business Operations leader for Pivotree’s Supply Chain business unit, continuing her substantial career in enabling frictionless commerce. She is a member of Pivotree’s Diversity, Equity, and Inclusion committee and is devoted to building a strong allyship for women in IT.

Nikki Grigsby, PHR

Nikki leads Syndigo’s Operations teams, with responsibility for Customer Success, Implementation Services, Customer Support, Content and Data operations. Prior to joining Syndigo, Nikki was a senior executive at Cision where she led Client Experience, Customer Success, Support, Training and Enablement and Account Management, after holding several leadership roles at ADP including Leadership & Development, Implementation Operations and Services. Nikki believes strongly in developing people, fostering leadership opportunities, diversity, and taking risks as keys to successful innovation. She has served in numerous roles as executive sponsor for Diversity, Equity and Inclusion initiatives, being awarded Leadership Excellence in Technology by the National Diversity and Leadership Council in 2020, and recognized in 2019 by the Illinois Diversity Council with the Power50 award for inspiring and influencing others to help shape the future.

Levana Wang

Levana Wang is a proud Gen Z content creator, actor, and producer. Since graduating from the University of Michigan in 2021 (#GoBlue), she has worked at notable large-scale productions, such as The Wendy Williams Show, NBC, SNL, Jimmy Fallon Show, and more! Currently, she is on-set acting in an upcoming AppleTV series! In addition, Levana is passionate about producing and directing content that gives voices to those who need to be heard. Ultimately, she aims to create content that sparks conversation and ignites change regarding the issues of our time.