Retail Focus

DECEMBER 12, 2024

This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences. The Retail Gallery within the exhibition and the brand pitch sessions allowed participants to engage with emerging brands that will shape the future of retail in the coming months.

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Inside Retail

DECEMBER 15, 2024

As the global leader in customer communications technology, Sinch has a privileged window into how businesses engage with customers. Deliverability is all about ensuring that your messages not only reach the intended recipient but land in their inbox, where they are likely to be seen and engaged.

Engagement 130

Engagement Form Tailored Consumer 130

Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said.

Retail Marketing 130

Retail Marketing Marketing Planning Expansion 130

Inside Retail

FEBRUARY 27, 2025

For Boomers, shopping remains more deliberate (only 28 per cent shop this frequently), meaning trust, reliability, and perceived value are key drivers for engagement with this demographic. Content is a major driver of repeat engagement Consumers arent just engaging with brands when theyre ready to buy.

Consumer 130

Consumer Engagement Shopping Promotion 130

Inside Retail

NOVEMBER 27, 2024

This year, David Jones increased its channel mix, optimising its creative content to engage with customers more effectively. “We’ve Our customer strategy guides our approach to major shopping events like Black Friday, allowing us to target specific customer segments and tailor our offers accordingly.”

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Inside Retail

JANUARY 22, 2025

If youre searching for the perfect outfit for a specific event, AI can be deployed to accommodate a wider range of needs and preferences, providing tailored suggestions that match your style, fit, and occasion. This mission-driven approach reduces friction, allows for better product discovery, and ultimately improves customer satisfaction.

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Flow Tailored Shopping Engagement 130

Inside Retail

JANUARY 5, 2025

The retail strategist emphasised that it is increasingly important to encourage digital engagement in tandem with physical store visits. Anything from hosting purpose-driven events like workshops or art installations to engage audiences [is possible], but personalisation is key, he said.

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Space Concept Curate Engagement 147

Inside Retail

DECEMBER 17, 2024

Yahalom told Inside Retail that the key ingredients behind True Classics exponential growth is striking the perfect balance between delivering tailored fits, unmatched comfort and accessible pricing. BY: Our success starts with the product, ultra-soft fabrics, tailored fits, and designs that flatter all body types.

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Tailored Strategy Balance Marketing 130

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Balance Engagement Visual Merchandising Contrast 130

Inside Retail

MARCH 25, 2025

Additionally, personalisation plays a critical role in consumer engagement, with brands that leverage tailored product recommendations seeing stronger conversions, Singh said. Late-night and pre-dawn shopping patterns also highlight the need for targeted retail media placements during these high-traffic hours.

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Shopping Pattern Consumer Engagement 130

Inside Retail

OCTOBER 30, 2024

This isn’t just a form of brand promotion but a powerful way to attract fan engagement through individuality and storytelling,” she added. Beyond just collecting, many fans customise their figures, sparking creative secondary creations that drive further engagement within the community. billion RMB, accounting for 29.7

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Artistic Social Media Tailored Engagement 130

Inside Retail

JULY 23, 2024

Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities.

Social Media 288

Social Media Tailored Engagement Consumer 288

Inside Retail

FEBRUARY 26, 2025

“Our focus in the second half remains on providing a compelling customer value proposition, making further progress on improving our fresh offer and continuing to tailor our ranges to make sure we have the right products in the right stores to cater for local customer preferences,” said Leah Weckert, Coles CEO.

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Inside Retail

NOVEMBER 11, 2024

We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail. Customers appreciate the interactive and engaging environments, enjoying hands-on experiences that go beyond traditional retail.

Concept 130

Concept Engagement Light Tailored 130

Retail Focus

FEBRUARY 7, 2024

In 2024, the landscape of customer engagement tools plays a pivotal role in elevating marketing performance. These tools are indispensable for implementing marketing automation, delivering tailored communication, and making data-informed decisions to enhance your campaign’s return on investment (ROI).

Customer Engagement 130

Customer Engagement Engagement Marketing Flow 130

Retail Focus

DECEMBER 6, 2024

Provide personalized experiences that foster loyalty and engagement. Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

FEBRUARY 17, 2025

From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers. According to the expert, product innovation helps brands stand out, while a balanced product pipeline with core items and new releases keeps consumers engaged.

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Expansion Social Media Engagement Strategy 130

Inside Retail

FEBRUARY 3, 2025

For retailers, this raises a pressing question: Do you still need a stand-alone CDP, or can a customer engagement platforms built-in CDP meet your needs? The rise of embedded CDPs As customer engagement platforms evolve, many are incorporating built-in CDP functionalities.

Customer Engagement 130

Customer Engagement Engagement Management Tailored 130

Inside Retail

OCTOBER 20, 2024

Make sure your promotions are tailored to this mindset – think irresistible deals, smart bundling, and targeted upsells. Are your campaigns tailored to tap into regional preferences and trends? Don’t miss out – now is the time to ramp up your engagement and drive those conversions. per cent on last year).

Tailored 130

Tailored Shopping Strategy Promotion 130

Inside Retail

OCTOBER 22, 2024

We will explore innovative ways to engage and connect, ensuring that Sir Paul’s values shine through in every communication. Our commitment to delivering high-quality tailoring, ready-to-wear, and accessories will always reflect the distinct Paul Smith ethos, presenting them in a way that captures the brand’s unique spirit.

Balance 130

Balance Tailored Fashion Merchandising 130

Inside Retail

OCTOBER 27, 2024

Rather than seeing this as a hurdle, we view it as an opportunity to engage deeply with our audience, gather valuable insights, and tailor our product offerings to meet the evolving preferences of Singapore’s discerning consumers.” million individuals engaged in various formats of golf.

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Apparel Circulation Line Engagement 130

Inside Retail

JULY 23, 2024

Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities.

Social Media 246

Social Media Tailored Engagement Consumer 246

Inside Retail

DECEMBER 14, 2023

A tailored experience fosters a sense of being valued and understood, that a company knows the consumer and understands their needs. The challenge is striking a balance: an overly robotic chatbot might reduce the level of engagement that companies are seeking. Personalisation also drives loyalty.

Engagement 130

Engagement Line Pattern Balance 130

Inside Retail

FEBRUARY 15, 2024

To cut through the noise, and compete with rising domestic players, luxury brands are increasingly leveraging digital platforms to engage with consumers in innovative ways. Young Chinese consumers looking for socially-driven purchases find these platforms more engaging than traditional shopping.

Engagement 130

Engagement Social Media Apparel Fashion 130

Inside Retail

FEBRUARY 2, 2025

Stores that combine e-commerce efficiency with physical engagement such as AR-assisted shopping or experiential pop-ups will thrive. Retailers will need to use AI and data analytics to tailor recommendations, promotions, and even product designs to individual preferences.

Social Media 130

Social Media Beauty and Health Pattern Engagement 130

Retail Focus

DECEMBER 9, 2024

And people are interested: 64% of UK shoppers say that when theyre not sure what to buy, theyd definitely or probably be willing to engage with an AI assistant for help and recommendations. Generative AI (GenAI)-based shopping agents like Amazons Rufus and US-based Walmarts shopping assistant are stepping in to fill this gap.

Shopping 147

Shopping Display Outdoor Gifts 147

Inside Retail

SEPTEMBER 3, 2024

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. Personalised recommendations: You can tailor marketing and product suggestions based on purchase history and browsing behaviour.

Tailored 245

Tailored Shopping Layout Promotion 245

Inside Retail

JANUARY 1, 2025

Use this data to make the shopping experience more relevant and engaging: Personalised recommendations: tailor product suggestions based on individual purchase history or browsing behaviour. Targeted campaigns: segment customers into groups (e.g.,

Social Media 130

Social Media Shopping Engagement Customer Engagement 130

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Retailers need to reflect the tailored and personalised experience of online, but in-store.”. Personalisation is a key to engagement.

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Engagement Customer Engagement Strategy Promotion 289

Inside Retail

JULY 27, 2023

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. It then suggests outfits and clothing pieces tailored to each individual’s taste.

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Shopping Tailored Customer Engagement Engagement 243

Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Digital signs and screens provide a powerful and engaging way for retailers to display ads, videos, and traditional store signs. This will be the key to success offline in the future.

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Display Engagement Customer Engagement Tailored 233

Inside Retail

FEBRUARY 19, 2024

Rather than investing in and delivering on their brand promise, they focus on other, often supplementary, marketing strategies such as launching engaging campaigns, brands may believe they can substitute competence with warmth. Swift’s brand promise has always centred on quality products.

Marketing 290

Marketing Engagement Strategy Social Media 290

Retail Focus

NOVEMBER 21, 2024

From classic tobacco to exotic fruit blends and dessert-inspired options, variety keeps customers engaged and curious. By leveraging customer data, brands can create tailored offers, recommend new flavours, and reward loyal customers with discounts and exclusive products.

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Target Market Customer Engagement Consumer Marketing 130

Retail Focus

MAY 11, 2021

Newly engaged couples are struggling to find wedding venues, booked up far in advance.? Over the last year, restrictions around ceremonies and receptions have halted or postponed over 150,000 couples’ plans – that’s over 60% of the number of weddings scheduled to happen in 2020.

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Curate Gifts Tailored Accessories 299

Inside Retail

JANUARY 15, 2025

So, how does Adobe deliver contextually relevant, tailored experiences to every customer, across every channel in a connected manner? Retailers have been at it for decades, but I think many of them still struggle to get to that cutting-edge, five out of five maturation level.

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Perspective Tailored Consumer Engagement 130

Inside Retail

JUNE 11, 2023

“Apart from incorporating beauty tech, Sephora’s Store of the Future in Shanghai is part of our ongoing commitment to deepen our engagement with the beauty community in China.” Sephora currently has some 3000 points of sales across 36 markets.

Concept 246

Concept Gifts Tailored Curate 246

Inside Retail

SEPTEMBER 12, 2023

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

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