Inside Retail

JANUARY 15, 2025

Eyewear retailer 1001 Optometry is refurbishing 25 to 30 stores located in shopping centres, implementing the brand’s “Details are Beautiful” strategy.

Design 278

Design Interior Design Interior Strategy 278

Inside Retail

JULY 29, 2024

Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers. At this high-engagement point, e-commerce brands can earn significant incremental revenue by unlocking the transaction moment.

Strategy 278

Strategy Advertising Gifts Social Media 278

Inside Retail

NOVEMBER 4, 2024

Under Wirth, Myer has hopefully redefined its strategy, streamlining operations for a balanced omnichannel approach,” Nick Gray, the founder of I Got You Consultancy, told Inside Retail. But it’s not all about size, Premier’s Apparel Brands’ omnichannel strategy and customer connection align with Myer’s approach to loyalty.

Apparel 252

Apparel Curate Strategy Balance 252

Inside Retail

FEBRUARY 21, 2023

Increased engagement leads to higher sales. Shoppers today are happy to be entertained, nudged, challenged, and engaged beyond a product transaction,” said Kate Musgrove, MD at Bazaarvoice at Asia Pacific. There are four main reasons retailers should consider gaming as part of a data acquisition strategy.

Customer Engagement 246

Customer Engagement Engagement Social Media Consumer 246

Inside Retail

DECEMBER 10, 2023

These emails are no longer just a nice-to-have – they need to become a key part of your customer service strategy.” Collaboratively, the two companies have defined three key strategies retailers can adopt when seamlessly integrating Starshipit’s services with Klaviyo’s intelligent email and messaging platform.

Strategy 290

Strategy Flow Engagement Customer Engagement 290

Inside Retail

JUNE 13, 2023

Murdo Wallace, director of operations, Apac, with Dotdigital, describes the problem as ‘shiny new toy syndrome’ – where executives are racing to embrace the ‘next big thing’ in customer engagement solutions thinking they’ll be a step ahead of their competitors. Dotdigital works with retailers by understanding what their digital strategy is.

Customer Engagement 240

Customer Engagement Engagement Strategy Social Media 240

Inside Retail

NOVEMBER 25, 2024

Unlike traditional retailers, which often operate on seasonal cycles, Shein updates its inventory continuously, keeping customers engaged and coming back for more. These businesses operate as tech/AI platforms where the product itself is almost incidental to the larger goals of data acquisition and customer engagement.

Fashion 246

Fashion Customer Engagement Strategy Consumer 246

Inside Retail

MARCH 13, 2025

Fast-growing activewear brand LSKD is well-known for its highly engaged customer base. LSKD regularly conducts customer surveys and gathers feedback from conversations in its retail stores not to mention its 95,000-member private Facebook group to refine its product offering and communication strategy.

Marketing 211

Marketing Strategy Engagement Gifts 211

Inside Retail

MAY 2, 2024

Speaking at the World Retail Congress in Paris last month, Pelot said that retailers need to learn how to craft a brand voice that speaks to Gen Z and actively listens and responds to their preferences and ideals, fostering a loyal and engaged customer base.

Strategy 264

Strategy Engagement Marketing Outdoor 264

Retail Focus

DECEMBER 12, 2024

Two dedicated sessions delved into analyses from international investors, highlighting their views and strategies in an evolving environment. Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts.

Expansion 264

Expansion Retail Space Space Marketing 264

Inside Retail

MARCH 20, 2025

In an industry where people are the backbone of success, effective HR strategies play a pivotal role in shaping workforce engagement, productivity, and long-term retention. Diversity, equity and inclusion (DEI) strategy: Our commitment to DEI has led to the development of targeted strategies that promote a diverse workforce.

Engagement 130

Engagement Tailored Strategy Balance 130

Inside Retail

DECEMBER 5, 2024

Having worked in the public relations and digital strategy space for several years, Kaye already had a well-developed understanding of how to connect with customers and build authentic relationships between the brand and the consumer. Also, building customer trust and then maintaining that trust has been critical in building a lasting brand.

Marketing 244

Marketing Design Apparel Consumer 244

Inside Retail

FEBRUARY 9, 2025

The brand has aptly named its environmental, social and governance (ESG) strategy in accordance: We are citizens. Recently the brand announced as part of its ESG strategy and its broader preferred fibre program that it would be expanding its use of recycled polyester and nylon by integrating them into its active essential range.

Strategy 182

Strategy Engagement Fashion Consumer 182

Inside Retail

OCTOBER 31, 2023

You don’t want to roll out untested strategies on Black Friday – that is not the time for experimentation! In particular, check your caching strategy. It’s key to understand if there are any changes to the support provided by key third-party suppliers during peak season so that you know how to engage them should the need arise.

Strategy 242

Strategy Flow Promotion Planning 242

Inside Retail

AUGUST 27, 2023

There are plenty of ways you can optimise your customer engagement this BFCM. Taking a blanket approach isn’t going to do much for your customer engagement, or your ROI. Research from within the Sinch group showed 98 per cent open rates and 36 per cent click-throughs – that’s serious engagement. Here are just some of them.

Strategy 243

Strategy Customer Engagement Social Media Engagement 243

Inside Retail

OCTOBER 21, 2024

Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagement gifting. What’s the retail strategy in Australia? We have a very clear channel strategy by brand. NA: That’s a really good question. But [we are] all the time renewing ourselves.

Gifts 264

Gifts Department Stores Consumer Strategy 264

Inside Retail

JULY 6, 2023

We’re seeing more resilience from brands with every-day and low-price strategies. He noted that many consumers are now waiting for sales events before they spend money on discretionary items, so retailers should consider using this time to attract new shoppers who might otherwise not consider engaging or spending with their brand.

Strategy 242

Strategy Promotion Consumer Engagement 242

Inside Retail

JANUARY 5, 2025

One strategy retailers can tap into is aligning their brand with these spaces whether it be an exercise event in a park or a learning event in your store to create memorable experiences that go light on the selling and big on the positive takeaways, the trend forecasting company emphasised.

Space 147

Space Concept Curate Engagement 147

Inside Retail

OCTOBER 27, 2024

Highlighting a bigger trend at large, brands are starting to adopt a retail media strategy that they can control, and in Chemist Warehouse’s case, own – to ensure media coverage, audience reach and revenue. It has been widely reported that Chemist Warehouse’s retail media divisions drive 20 per cent of its sales.

Strategy 243

Strategy Marketing Shopping Engagement 243

Creative Displays Now

JANUARY 2, 2025

Investing in display strategies can help companies increase their influence and revenue. It’s crucial for sports and outdoor companies to implement display strategies catered to their target audiences and placed in the right location to attract attention. Read on for some of the best display strategies for this vibrant industry.

Outdoor 52

Outdoor Display Merchandising Strategy 52

Inside Retail

NOVEMBER 4, 2024

The market continues to be challenged with striking a balance between the convenience of digital shopping and the sensory richness of in-person engagement, which high-end luxury shoppers value when making buying decisions,” Gray said. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

Shopping 263

Shopping Marketing Flow Strategy 263

Retail Focus

DECEMBER 6, 2024

This article explores the role of email marketing in enhancing the retail customer journey , from building awareness to fostering loyalty, and provides actionable strategies for creating impactful campaigns that resonate with your audience. Provide personalized experiences that foster loyalty and engagement.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

FEBRUARY 27, 2025

For Boomers, shopping remains more deliberate (only 28 per cent shop this frequently), meaning trust, reliability, and perceived value are key drivers for engagement with this demographic. Content is a major driver of repeat engagement Consumers arent just engaging with brands when theyre ready to buy.

Consumer 130

Consumer Engagement Shopping Promotion 130

Inside Retail

NOVEMBER 27, 2024

“Our approach is built around delivering high-quality products and outstanding customer service, while leveraging our clear customer strategy to cater to different segments and ensure a seamless journey across both online and in-store channels,” he added.

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Promotion Advertising Department Stores Contrast 241

Inside Retail

FEBRUARY 17, 2025

The company also plans to open its first physical store in the US, further enhancing its omnichannel strategy. From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers.

Expansion 130

Expansion Social Media Engagement Strategy 130

Inside Retail

JANUARY 6, 2025

million shoppers, in a time when many retailers struggled to maintain shopper engagement. We need to integrate our core presence with strategies to cut through on the digital shelf and this is where promotion plays a vital role. And over the 12 months to June 2024, Roy Morgan data showed, Amazon Australia acquired another 1.1

Expansion 240

Expansion Marketing Merchandising Management 240

Inside Retail

OCTOBER 23, 2024

Despite the economic downturn, the centre’s success is rooted in its ‘carefully curated’ leasing strategy. The introduction of exclusive flagship stores has also been a significant drawcard, and we’ve focused on enhancing the overall consumer experience through events, partnerships, and innovative activations that foster deeper engagement.”

Curate 130

Curate Strategy Pattern Fashion 130

Retail Focus

JANUARY 2, 2025

Three strategies for success, will be offering Sensorial #IRL Escapism, creating Disruptive Spatial Narratives and strengthening brand loyalty through Connected Experience. Brands have had to change their strategies when it comes to disruptive retail and reset the way in which they segment spend to in how they show up on high streets.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

OCTOBER 29, 2024

If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added.

Apparel 264

Apparel Engagement Curate Location 264

Inside Retail

OCTOBER 30, 2024

Pop Mart’s Hacipupu character also gained significant popularity due to endorsement from K-pop star Chanyeol, though Liu was quick to clarify neither celebrity’s post was part of a planned strategy. “It It came about organically, driven by their personal connection with Pop Mart’s characters,” she said. billion RMB, accounting for 29.7

Artistic 130

Artistic Social Media Tailored Engagement 130

Inside Retail

DECEMBER 15, 2024

As the global leader in customer communications technology, Sinch has a privileged window into how businesses engage with customers. Deliverability is all about ensuring that your messages not only reach the intended recipient but land in their inbox, where they are likely to be seen and engaged.

Engagement 130

Engagement Form Tailored Consumer 130

Inside Retail

OCTOBER 22, 2024

I partner very closely with our supply chain, IT format and renewal and e-commerce colleagues to ensure that our strategy comes together in a way that makes things better for our team and better for our customer. IR : What are some of the top strategies you employ to keep a team motivated in order to deliver outcomes and drive results?

Management 246

Management Strategy Other Balance 246

Promotion Tech

DECEMBER 10, 2024

Enter experiential marketing, a strategy that transforms audiences from passive observers into active participants. By tapping into emotions and engagement, experiential marketing builds stronger connections between customers and brands. Data-Driven Insights: Track engagement metrics to refine and improve campaigns.

Social Media 98

Social Media Display Engagement Marketing 98