Inside Retail

DECEMBER 17, 2024

Up until now, our [direct-to-consumer] DTC [offering] has been exclusively digital, so it felt like the right moment to meet customers in person and engage with them directly. Pop-ups also create buzz and a sense of urgency, which can be powerful for consumer engagement.

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Inside Retail

APRIL 9, 2025

Focusing on community engagement, Costco’s country manager, Chris Tingman, highlighted the Melbourne suburb, located about 15km west of the city centre, as “dynamic and fast-growing” He expressed confidence that Costco “can deliver exceptional value through a diverse range of products and services to the local community.”

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Inside Retail

NOVEMBER 13, 2024

Marie Driscoll, a chartered financial analyst and a professor at Parsons, The New School and the Fashion Institute of Technology, noted that Vera Bradley also had a growth strategy that overly relied on outlets and promotional pricing. However, Minkow noted that nostalgia alone won’t help the brand make a proper comeback.

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Retail Focus

APRIL 15, 2025

Engaging specialists delivers valuable insights, allowing business owners to concentrate on their main activities. The post Financial Management Strategies for Small Business Owners: Navigating Cash Flow and Growth appeared first on Retail Focus Magazine - Retail Design. According to a survey, firms attribute 11.5%

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Inside Retail

JANUARY 15, 2025

Eyewear retailer 1001 Optometry is refurbishing 25 to 30 stores located in shopping centres, implementing the brand’s “Details are Beautiful” strategy.

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Inside Retail

JULY 29, 2024

Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers. At this high-engagement point, e-commerce brands can earn significant incremental revenue by unlocking the transaction moment.

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Inside Retail

NOVEMBER 4, 2024

Under Wirth, Myer has hopefully redefined its strategy, streamlining operations for a balanced omnichannel approach,” Nick Gray, the founder of I Got You Consultancy, told Inside Retail. But it’s not all about size, Premier’s Apparel Brands’ omnichannel strategy and customer connection align with Myer’s approach to loyalty.

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Inside Retail

APRIL 15, 2025

For Australian retailers looking to boost customer engagement and drive sales, Sephora’s approach offers some valuable lessons. So what are Sephora’s key tech strategies and how can you apply them to your own business? Building a strong online community and engagement is another important strategy.

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Inside Retail

DECEMBER 10, 2023

These emails are no longer just a nice-to-have – they need to become a key part of your customer service strategy.” Collaboratively, the two companies have defined three key strategies retailers can adopt when seamlessly integrating Starshipit’s services with Klaviyo’s intelligent email and messaging platform.

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Inside Retail

NOVEMBER 25, 2024

Unlike traditional retailers, which often operate on seasonal cycles, Shein updates its inventory continuously, keeping customers engaged and coming back for more. These businesses operate as tech/AI platforms where the product itself is almost incidental to the larger goals of data acquisition and customer engagement.

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Inside Retail

MAY 2, 2024

Speaking at the World Retail Congress in Paris last month, Pelot said that retailers need to learn how to craft a brand voice that speaks to Gen Z and actively listens and responds to their preferences and ideals, fostering a loyal and engaged customer base.

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Retail Focus

DECEMBER 12, 2024

Two dedicated sessions delved into analyses from international investors, highlighting their views and strategies in an evolving environment. Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts.

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Inside Retail

DECEMBER 5, 2024

Having worked in the public relations and digital strategy space for several years, Kaye already had a well-developed understanding of how to connect with customers and build authentic relationships between the brand and the consumer. Also, building customer trust and then maintaining that trust has been critical in building a lasting brand.

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Inside Retail

MARCH 13, 2025

Fast-growing activewear brand LSKD is well-known for its highly engaged customer base. LSKD regularly conducts customer surveys and gathers feedback from conversations in its retail stores not to mention its 95,000-member private Facebook group to refine its product offering and communication strategy.

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Inside Retail

FEBRUARY 9, 2025

The brand has aptly named its environmental, social and governance (ESG) strategy in accordance: We are citizens. Recently the brand announced as part of its ESG strategy and its broader preferred fibre program that it would be expanding its use of recycled polyester and nylon by integrating them into its active essential range.

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Inside Retail

OCTOBER 31, 2023

You don’t want to roll out untested strategies on Black Friday – that is not the time for experimentation! In particular, check your caching strategy. It’s key to understand if there are any changes to the support provided by key third-party suppliers during peak season so that you know how to engage them should the need arise.

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Inside Retail

AUGUST 27, 2023

There are plenty of ways you can optimise your customer engagement this BFCM. Taking a blanket approach isn’t going to do much for your customer engagement, or your ROI. Research from within the Sinch group showed 98 per cent open rates and 36 per cent click-throughs – that’s serious engagement. Here are just some of them.

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Inside Retail

MARCH 31, 2025

One of the key drivers in Papa Flocks expansion is community engagement. Community engagement is at the heart of Papa Flocks growth strategy. While we serve American-style fried chicken, we are very much an Australian-born brand, and expanding our NSW footprint isnt just about opening up new stores in new locations.

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Inside Retail

OCTOBER 21, 2024

Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagement gifting. What’s the retail strategy in Australia? We have a very clear channel strategy by brand. NA: That’s a really good question. But [we are] all the time renewing ourselves.

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Inside Retail

MARCH 20, 2025

In an industry where people are the backbone of success, effective HR strategies play a pivotal role in shaping workforce engagement, productivity, and long-term retention. Diversity, equity and inclusion (DEI) strategy: Our commitment to DEI has led to the development of targeted strategies that promote a diverse workforce.

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Inside Retail

MARCH 30, 2025

per cent, thanks to a revamped strategy that introduced category-specific broadcasting studios. This marks a major shift in Pop Marts product strategy, expanding beyond blind boxes and figurines into new collectible categories. As competition grows, innovation, user engagement, and unique experiences will be key.

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Inside Retail

JANUARY 5, 2025

One strategy retailers can tap into is aligning their brand with these spaces whether it be an exercise event in a park or a learning event in your store to create memorable experiences that go light on the selling and big on the positive takeaways, the trend forecasting company emphasised.

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Inside Retail

OCTOBER 27, 2024

Highlighting a bigger trend at large, brands are starting to adopt a retail media strategy that they can control, and in Chemist Warehouse’s case, own – to ensure media coverage, audience reach and revenue. It has been widely reported that Chemist Warehouse’s retail media divisions drive 20 per cent of its sales.

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Creative Displays Now

JANUARY 2, 2025

Investing in display strategies can help companies increase their influence and revenue. It’s crucial for sports and outdoor companies to implement display strategies catered to their target audiences and placed in the right location to attract attention. Read on for some of the best display strategies for this vibrant industry.

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Inside Retail

MARCH 25, 2025

However, Indonesia experienced an 11 per cent decline in online sales, pointing to shifting consumer preferences and the need for brands to refine their Ramadan strategies. Malaysia, a predominantly Muslim market, saw a 21 per cent growth in retail transactions last year, while Singapore posted a 7 per cent increase.

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Inside Retail

NOVEMBER 4, 2024

The market continues to be challenged with striking a balance between the convenience of digital shopping and the sensory richness of in-person engagement, which high-end luxury shoppers value when making buying decisions,” Gray said. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

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Inside Retail

APRIL 6, 2025

Slower revenue growth, shrinking profit margins, and a dwindling share in the national retail economy have pushed many operators to re-evaluate their strategies. This shift toward immersive retail aims to extend customer dwell time, build emotional connections, and increase conversion through engagement rather than pure transaction.

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Retail Focus

DECEMBER 6, 2024

This article explores the role of email marketing in enhancing the retail customer journey , from building awareness to fostering loyalty, and provides actionable strategies for creating impactful campaigns that resonate with your audience. Provide personalized experiences that foster loyalty and engagement.

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Inside Retail

NOVEMBER 27, 2024

“Our approach is built around delivering high-quality products and outstanding customer service, while leveraging our clear customer strategy to cater to different segments and ensure a seamless journey across both online and in-store channels,” he added.

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Inside Retail

FEBRUARY 17, 2025

The company also plans to open its first physical store in the US, further enhancing its omnichannel strategy. From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers.

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Inside Retail

JANUARY 6, 2025

million shoppers, in a time when many retailers struggled to maintain shopper engagement. We need to integrate our core presence with strategies to cut through on the digital shelf and this is where promotion plays a vital role. And over the 12 months to June 2024, Roy Morgan data showed, Amazon Australia acquired another 1.1

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Inside Retail

OCTOBER 23, 2024

Despite the economic downturn, the centre’s success is rooted in its ‘carefully curated’ leasing strategy. The introduction of exclusive flagship stores has also been a significant drawcard, and we’ve focused on enhancing the overall consumer experience through events, partnerships, and innovative activations that foster deeper engagement.”

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Retail Focus

JANUARY 2, 2025

Three strategies for success, will be offering Sensorial #IRL Escapism, creating Disruptive Spatial Narratives and strengthening brand loyalty through Connected Experience. Brands have had to change their strategies when it comes to disruptive retail and reset the way in which they segment spend to in how they show up on high streets.

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