Inside Retail

FEBRUARY 20, 2025

We currently live in an era marked by economic uncertainty, environmental consciousness, and a desire for uniqueness, Australians are increasingly embracing second-hand shopping. The hunt for the thrill of it One of the driving appeals of second-hand shopping lies in the exhilaration of the search, the dopamine release gained in the hunt.

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Inside Retail

DECEMBER 17, 2024

Up until now, our [direct-to-consumer] DTC [offering] has been exclusively digital, so it felt like the right moment to meet customers in person and engage with them directly. Pop-ups also create buzz and a sense of urgency, which can be powerful for consumer engagement. IR : What insights are you looking to gain from this initiative?

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Inside Retail

FEBRUARY 21, 2023

Shopping is now an omnichannel, 24-hour-a-day experience that spans mobile, SMS, in-app purchases, social media channels, and digital wallets. Sixty-eight per cent say they would enjoy gaming elements while shopping online, 37 per cent are interested in gaming while in-store and 36 per cent are up for trying games in their favourite apps.

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Inside Retail

NOVEMBER 4, 2024

I had clients tell me they refuse to shop in the city now,” Poulakis said. They told him it was “easier to drive to Chadstone, valet the car and go shopping” than to navigate public transport. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

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Inside Retail

DECEMBER 5, 2024

Having worked in the public relations and digital strategy space for several years, Kaye already had a well-developed understanding of how to connect with customers and build authentic relationships between the brand and the consumer. Also, building customer trust and then maintaining that trust has been critical in building a lasting brand.

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Inside Retail

OCTOBER 21, 2024

Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagement gifting. Consumers like to shop for something new from the range if they have everything already. What’s the retail strategy in Australia? We have a very clear channel strategy by brand.

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Inside Retail

JANUARY 5, 2025

It is now a place that offers moments of respite and discovery that online shopping cannot replicate. Consumer interest in retail third spaces American apparel and accessories brand Coach recently opened a Coach Coffee Shop within the Jersey Shore Premium Outlets. The idea of a third space in retail isnt new.

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Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. From the rise of direct-to-brand shopping to the growing demand for personalisation, here are the most important takeaways and what they mean for retailers looking to stay ahead.

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Inside Retail

OCTOBER 27, 2024

“We are committed to providing our UAE customers with an immersive and informative, hands-on shopping experience delivering a wide range of high-quality products at an affordable price point,” he added. It has been widely reported that Chemist Warehouse’s retail media divisions drive 20 per cent of its sales.

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Inside Retail

NOVEMBER 27, 2024

It also provided customers with more time to shop these deals. We’ve carefully curated these offers to ensure our customers an extended offer period for a more flexible shopping experience with deeper discounts,” Holloman said.

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Retail Focus

DECEMBER 12, 2024

Two dedicated sessions delved into analyses from international investors, highlighting their views and strategies in an evolving environment. Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts.

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Inside Retail

JULY 27, 2023

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. The consumer demand for a personalised experience is immense and growing.

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Inside Retail

OCTOBER 23, 2024

Emporium Melbourne shopping centre has welcomed a slew of high-profile retailers in the past month. Despite the economic downturn, the centre’s success is rooted in its ‘carefully curated’ leasing strategy. Post-pandemic, Emporium has identified a shift in shopping patterns and an uptake in the evening and weekend foot traffic.

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Inside Retail

OCTOBER 29, 2024

If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added. We all grew up with a shop on every corner.

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Inside Retail

JANUARY 6, 2025

million shoppers, in a time when many retailers struggled to maintain shopper engagement. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. And over the 12 months to June 2024, Roy Morgan data showed, Amazon Australia acquired another 1.1

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Retail Focus

MAY 3, 2022

Some people choose to open a retail shop, which could be the start of something bigger later. The trend for in-store shopping today focuses on creating smaller, more affordable shops. The trend for in-store shopping today focuses on creating smaller, more affordable shops. Marketing strategy. Management.

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Inside Retail

FEBRUARY 17, 2025

The company also plans to open its first physical store in the US, further enhancing its omnichannel strategy. From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers.

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Inside Retail

AUGUST 27, 2023

There are plenty of ways you can optimise your customer engagement this BFCM. Taking a blanket approach isn’t going to do much for your customer engagement, or your ROI. One example: Those handy SMS reminders for shoppers to return to abandoned shopping carts. And, surprise: that’s exactly what they want. Think again.

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Retail Focus

JANUARY 2, 2025

As the widespread, algorithmic-homogeneity becomes more pervasive – we also believe experiential retail will undergo a major reimagining, refocusing on design differentiation, visual artistry and amplifying the emotion of shopping. 2025 will see brands continue to invest in exclusivity and community.

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Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

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Retail Focus

DECEMBER 6, 2024

This article explores the role of email marketing in enhancing the retail customer journey , from building awareness to fostering loyalty, and provides actionable strategies for creating impactful campaigns that resonate with your audience. Provide personalized experiences that foster loyalty and engagement.

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Inside Retail

OCTOBER 25, 2022

The oldest people in Gen Z are already 25, earning their own income and making their own shopping decisions. . If retailers want to embrace Gen Z, they need to embrace this generation’s fluidity in their shopping habits. Gen Z has gradually transitioned from a demographic of the future, to one that is very much of the here and now.

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Inside Retail

JANUARY 28, 2025

Its just the way I like to shop. It’s a personalised experience and we wanted the customer to feel like they’re in a beautiful home when shopping in-store, Bartel said. Fostering a comfortable, hospitable experience is important to Bartel because some people do find that experience of shopping really daunting, she said.

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Inside Retail

NOVEMBER 14, 2023

According to the report, about 70 per cent of respondents would like to make a change in their shopping habits to align with more ethical practices. At the same time, she pointed out that 70 per cent of Australians still want to change their shopping habits to align with their values over the next 12 months.

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Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised.

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Inside Retail

DECEMBER 17, 2024

IR : What strategies, from merchandising to marketing and more, does True Classic incorporate to stay ahead in this market? Weve also expanded thoughtfully, adding retail partnerships like our presence in Target and embracing a brick-and-mortar strategy, all while staying true to our direct-to-consumer roots.

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Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.

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Inside Retail

OCTOBER 20, 2024

At the end of the day, the customer’s connection with a well-informed and engaging store associate in conjunction with exclusive beauty services, such as Ulta Beauty’s robotic eyelash extension machine, is the winning combination to excite the customer and lead to profit.

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Inside Retail

JULY 3, 2022

Online shopping today happens across a wide range of digital touchpoints. Each interaction with a customer is an opportunity for retailers and brands to shine, delight them with a great shopping experience , and build a trusting relationship. What strategies or technologies should brands and retailers prioritise?

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Promotion Tech

DECEMBER 10, 2024

Enter experiential marketing, a strategy that transforms audiences from passive observers into active participants. By tapping into emotions and engagement, experiential marketing builds stronger connections between customers and brands. Data-Driven Insights: Track engagement metrics to refine and improve campaigns.

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Inside Retail

NOVEMBER 11, 2024

We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail. We have iterated with six generations of store concepts over the past six quarters to significantly elevate the shopping experience with immersive environments.”

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Inside Retail

MARCH 10, 2025

The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said.

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Retail Focus

DECEMBER 9, 2024

On the cutting edge: AI shopping agents To serve shoppers evolving needs, retailers like Benuta are exploring new forms of product discovery. Generative AI (GenAI)-based shopping agents like Amazons Rufus and US-based Walmarts shopping assistant are stepping in to fill this gap. Benuta is at the fore of this trend.

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Inside Retail

FEBRUARY 27, 2025

This joint venture, alongside Naver’s shopping platform, is scheduled to launch in the first half of 2025. The company has further strengthened its position in the Taiwanese market by introducing its Wow membership program, enhancing customer loyalty and engagement. In 2024, it generated $1.7

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Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Inside Retail

JANUARY 1, 2025

Use this data to make the shopping experience more relevant and engaging: Personalised recommendations: tailor product suggestions based on individual purchase history or browsing behaviour. By leveraging these tactics, retailers can build on the momentum of holiday shopping to encourage repeat purchases.

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