Inside Retail

JANUARY 15, 2025

Eyewear retailer 1001 Optometry is refurbishing 25 to 30 stores located in shopping centres, implementing the brand’s “Details are Beautiful” strategy.

Design 278

Design Interior Design Interior Strategy 278

Retail Focus

OCTOBER 30, 2024

Brands that invest in understanding their regional nuances, fostering brand loyalty, and emotional engagement make customers feel valued. Community Engagement and Brand Loyalty : Luxury brands establish themselves as more than just international corporations by working with local communities.

Strategy 246

Strategy Artistic Tailored Location 246

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Engagement 85

Engagement Flow Customer Engagement Balance 85

Inside Retail

NOVEMBER 1, 2023

Melbourne-based fund manager Fawkner Property and alternative investment firm PAG have acquired Perth’s Midland Gate shopping centre for $465 million. The deal marks Australia’s largest single regional asset transaction since December 2019.

Shopping 278

Shopping Expansion Engagement Management 278

Inside Retail

NOVEMBER 25, 2024

They were visible in malls, high streets, shopping centres, or online marketplaces. million Australians now shopping on the platform every month. Unlike traditional retailers, which often operate on seasonal cycles, Shein updates its inventory continuously, keeping customers engaged and coming back for more.

Fashion 246

Fashion Customer Engagement Strategy Consumer 246

Inside Retail

OCTOBER 29, 2024

If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added. We all grew up with a shop on every corner.

Apparel 264

Apparel Engagement Curate Location 264

Inside Retail

NOVEMBER 4, 2024

I had clients tell me they refuse to shop in the city now,” Poulakis said. They told him it was “easier to drive to Chadstone, valet the car and go shopping” than to navigate public transport. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.

Shopping 263

Shopping Marketing Flow Strategy 263

Inside Retail

JULY 27, 2023

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. Embracing hyper-personalisation enhances customer engagement, loyalty and overall shopping experience.

Shopping 243

Shopping Tailored Customer Engagement Engagement 243

Inside Retail

AUGUST 29, 2023

The Body Shop has launched its new concept store, Changemakers’ Workshop, in Brisbane’s Queen St, aiming to raise people’s awareness about the environment. The Body Shop says its new Brisbane store is returning to its roots and continuing its enthusiasm for being forward-thinking and environmentally progressive.

Concept 246

Concept Shopping Artistic Engagement 246

Theatro

OCTOBER 22, 2024

FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.

Shopping 90

Shopping Gifts Planning Engagement 90

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. From the rise of direct-to-brand shopping to the growing demand for personalisation, here are the most important takeaways and what they mean for retailers looking to stay ahead.

Consumer 130

Consumer Engagement Shopping Promotion 130

Inside Retail

JANUARY 5, 2025

It is now a place that offers moments of respite and discovery that online shopping cannot replicate. Consumer interest in retail third spaces American apparel and accessories brand Coach recently opened a Coach Coffee Shop within the Jersey Shore Premium Outlets. The idea of a third space in retail isnt new.

Space 147

Space Concept Curate Engagement 147

Inside Retail

NOVEMBER 14, 2023

According to the report, about 70 per cent of respondents would like to make a change in their shopping habits to align with more ethical practices. At the same time, she pointed out that 70 per cent of Australians still want to change their shopping habits to align with their values over the next 12 months.

Consumer 264

Consumer Shopping Fashion Engagement 264

Retail Focus

NOVEMBER 20, 2024

Diriyah Square is designed to be the vibrant heart of Diriyah, poised to become a landmark destination for shopping, dining, culture, and lifestyle. Diriyah Company’s participation at MAPIC features a series of high-level engagements, underscoring the company’s commitment to shaping the future of retail and urban development.

Engagement 246

Engagement Location Retail Design Design 246

Inside Retail

JANUARY 28, 2025

Its just the way I like to shop. It’s a personalised experience and we wanted the customer to feel like they’re in a beautiful home when shopping in-store, Bartel said. Fostering a comfortable, hospitable experience is important to Bartel because some people do find that experience of shopping really daunting, she said.

Fashion 250

Fashion Display Accessories Accessories 250

Inside Retail

APRIL 2, 2025

Officially reopening its doors on April 3, the reimagined store features a striking new concept that blends innovation with immersive sensory experiences, marking a bold move to redefine the bricks-and-mortar shopping experience. The brand’s journey took a series of unexpected turns in recent years.

Management 200

Management Beauty and Health Artistic Reimagine 200

Inside Retail

JANUARY 10, 2024

Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised. There is also a new AR feature called ‘Shop With Friends’. With that information, a customer’s online shopping cart is filled with the right items at the appropriate time.

Shopping 262

Shopping Consumer Electronics Expansion Apparel 262

Inside Retail

JANUARY 22, 2025

It wasnt long ago that shopping required a trip to the store, with no guarantee that the item you wanted would be in stock. Today, consumers expect the freedom to shop on their own terms, being able to review all the options available to them online and without disrupting their daily routines.

Flow 130

Flow Tailored Shopping Engagement 130

Inside Retail

NOVEMBER 19, 2024

That’s the time it takes to realise you’ve walked into a chain you swore you’d never shop at again. A 2014 study by Patrick Bohl on airport shopping behaviour revealed a striking pattern: Longer dwell time in duty-free shopping zones directly increased spending. Add a coffee shop and they might even bring a friend.

Engagement 130

Engagement Shopping Display Layout 130

Inside Retail

OCTOBER 27, 2024

“We are committed to providing our UAE customers with an immersive and informative, hands-on shopping experience delivering a wide range of high-quality products at an affordable price point,” he added. It has been widely reported that Chemist Warehouse’s retail media divisions drive 20 per cent of its sales.

Strategy 243

Strategy Marketing Shopping Engagement 243

Inside Retail

NOVEMBER 27, 2024

It also provided customers with more time to shop these deals. We’ve carefully curated these offers to ensure our customers an extended offer period for a more flexible shopping experience with deeper discounts,” Holloman said.

Promotion 241

Promotion Advertising Department Stores Contrast 241

Inside Retail

DECEMBER 18, 2024

The vision behind launching matsuyaginza.com is to seamlessly integrate Matsuya Ginzas renowned in-store luxury experience with the convenience of digital shopping, Takehiko Furuya, representative director of Matsuya Co and chairman of Mastuya Ginza.com, told Inside Retail.

Department Stores 130

Department Stores Social Media Engagement Target Market 130

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Media 130

Social Media Beauty and Health Pattern Engagement 130

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

OCTOBER 21, 2024

Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagement gifting. Consumers like to shop for something new from the range if they have everything already. IR : How are you future-proofing the business, especially as the marriage rate is declining?

Gifts 264

Gifts Department Stores Consumer Strategy 264

Inside Retail

OCTOBER 24, 2023

“When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.” However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020.

Shopping 245

Shopping Home Furnishings Consumer Artistic 245

Inside Retail

FEBRUARY 3, 2025

However, a smooth store opening was executed by investing time with the internal team and engaging with brand partners in the lead-up. ” He said the space is “not just another beauty store” and that the decision to place the store in the middle of the fashion precinct at Southland shopping centre was intentional.

Marketing 250

Marketing Fashion Location Perspective 250

Inside Retail

APRIL 6, 2025

More than 70 per cent of surveyed department-store operators experienced year-on-year sales and net profit declines last year, including Xujiahui Shopping Mall and Inzone Group. With consumers increasingly comfortable with online shopping, bricks-and-mortar stores must integrate digital touchpoints to remain competitive.

Department Stores 130

Department Stores Layout Strategy Engagement 130

Inside Retail

JANUARY 29, 2025

Sarah Mullen, COO of Adore Beauty, said the varied in-store brand and product range reflects how Australian shoppers want to engage with beauty this year. This will serve as a platform for events, masterclasses, and podcasts for Adore Beautys loyalty members.

Boutique 218

Boutique Curate Light Engagement 218

Retail Focus

DECEMBER 9, 2024

On the cutting edge: AI shopping agents To serve shoppers evolving needs, retailers like Benuta are exploring new forms of product discovery. Generative AI (GenAI)-based shopping agents like Amazons Rufus and US-based Walmarts shopping assistant are stepping in to fill this gap. Benuta is at the fore of this trend.

Shopping 147

Shopping Display Outdoor Gifts 147

Retail Focus

DECEMBER 6, 2024

Provide personalized experiences that foster loyalty and engagement. Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly. Offer time-sensitive discounts to create urgency.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

JANUARY 6, 2025

million shoppers, in a time when many retailers struggled to maintain shopper engagement. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. And over the 12 months to June 2024, Roy Morgan data showed, Amazon Australia acquired another 1.1

Expansion 240

Expansion Marketing Merchandising Management 240

Retail Focus

JANUARY 2, 2025

As the widespread, algorithmic-homogeneity becomes more pervasive – we also believe experiential retail will undergo a major reimagining, refocusing on design differentiation, visual artistry and amplifying the emotion of shopping.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

JULY 29, 2024

Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers. With the rise of buy now, pay later (BNPL) services and alternative currencies, shopping has never been more frictionless.

Strategy 278

Strategy Advertising Gifts Social Media 278

Inside Retail

OCTOBER 20, 2024

At the end of the day, the customer’s connection with a well-informed and engaging store associate in conjunction with exclusive beauty services, such as Ulta Beauty’s robotic eyelash extension machine, is the winning combination to excite the customer and lead to profit.

Consumer 130

Consumer Accessories Accessories Engagement 130