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In todays competitive retail landscape, customer insights play a crucial role in shaping business strategies and enhancing the overall shopping experience. IR : How do you plan to improve your understanding of the customer in 2025? But what are the most effective ways to capture these insights and communicate them to the head office?
The country has a well-established retail ecosystem with high-traffic shopping malls, premium retail spaces and a digitally engaged consumer base. “This store offers exclusive digital and online-to-offline (O2O) services, setting a new benchmark for customer engagement,” Baker said.
Myer’s acquisition of Premier Investments’ Apparel Brands appears to be the next step in Olivia Wirth’s plan for the department store’s loyalty program, Myer One. But it’s not all about size, Premier’s Apparel Brands’ omnichannel strategy and customer connection align with Myer’s approach to loyalty.
Up until now, our [direct-to-consumer] DTC [offering] has been exclusively digital, so it felt like the right moment to meet customers in person and engage with them directly. Pop-ups also create buzz and a sense of urgency, which can be powerful for consumer engagement. IR : How do you plan to approach overseas expansion?
Marie Driscoll, a chartered financial analyst and a professor at Parsons, The New School and the Fashion Institute of Technology, noted that Vera Bradley also had a growth strategy that overly relied on outlets and promotional pricing. However, Minkow noted that nostalgia alone won’t help the brand make a proper comeback.
This expansion marks the beginning of a significant 10-year investment plan, with the US fast-food chain committing US$75 million to the venture. Our local owner-operators are entrepreneurs who work in their restaurants side by side with their team members each day, engaging and connecting with Guests to ensure a positive experience.
With sales expected to skyrocket, it’s crucial for businesses to start planning early to maximise this lucrative period. Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers.
Two dedicated sessions delved into analyses from international investors, highlighting their views and strategies in an evolving environment. Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts.
Our commercial team is looking to engage with potential partners via a request for proposals program for up to 32 sites totalling approximately 4000sqm across Perth Airport’s four terminals – T1, T2, T3 and T4,” said chief commercial & aviation officer Kate Holsgrove. Perth Airport recorded more than 16.1
A growing reliance on high-quality first-party data will create huge opportunities in technical and creative innovation and will help publishers and advertisers provide more relevant and engaging advertising content. The post A new twist on privacy: planning for a post-cookie world appeared first on Inside Retail.
As Aussie shoppers’ expectations grow, your BFCM (Black Friday Cyber Monday) planning needs to start earlier every year. There are plenty of ways you can optimise your customer engagement this BFCM. Taking a blanket approach isn’t going to do much for your customer engagement, or your ROI. Here are just some of them.
In the wake of the tragic Westfield Bondi Junction stabbing attack on April 13, Australian retailers have been revisiting their emergency response plans to ensure they are fully prepared for every contingency. Retailers revisit emergency response plans appeared first on Inside Retail Australia. The post “What if this happens to us?”:
Testing When gearing up for peak, ensure rigorous testing of your content and promotional plans on both test environments and in production well in advance. You don’t want to roll out untested strategies on Black Friday – that is not the time for experimentation! In particular, check your caching strategy.
Australian athleisure brand LSKD has appointed its first chief retail officer, the former director of retail for Lululemon ANZ Alex Shaughnessy, as part of its strategy to become a world-class retailer. Part of this expansion strategy is to give LSKD customers the ability to shop directly with the brand. “We
Earlier this year, it was reported that Harrolds’ Melbourne and Sydney stores would be relocated as part of the business’s plan to return to sustainable profit, however, the business remained plagued by difficulties in the retail sector. Notably, Harrolds was a latecomer to e-commerce, only launching an online shopping site in 2020.
IR : What is the retail plan for Clarins ANZ and how has this changed from the previous retailer-led approach? This complements, rather than replaces, our retailer partnerships, ensuring we meet customers wherever they choose to engage with us. IR : What is the store design concept and what drove this innovation?
However, Indonesia experienced an 11 per cent decline in online sales, pointing to shifting consumer preferences and the need for brands to refine their Ramadan strategies. Shopping patterns remain distinct throughout the holy month, with sales peaking in the last two weeks.
Now, Mosaic’s presumably ‘core brands’, Millers, Noni B, Rivers and Katies, are also on the chopping block as the retail group looks to accelerate its rationalisation plan and attract new customers across metropolitan and regional Australia through the administration process.
We see crowdfunding as a way to engage these customers, and include them as part of our journey as we grow and expand further.” He believes that guests feel a genuine sense of engagement with the brand, which is why he wants them to feel like owners. The full shareholder offer will become available once the EOI closes on November 13.
million shoppers, in a time when many retailers struggled to maintain shopper engagement. In April 2024, it announced it planned to invest $490 million in opening two new fulfilment centres in Horsley Park, Western Sydney, with one to open later in 2025 and the other by 2026. million customers, reaching 7.9 billion in the prior year.
LSKD founder and CEO Jason Daniel said that the brand spends a lot of the year planning and preparing for peak period. We’re seeing more resilience from brands with every-day and low-price strategies. The post Strategies for success: LSKD and Shippit on preparing for peak season appeared first on Inside Retail.
The plan from the beginning was to make something that would synergise with the Aje Collective’s other businesses, and which complemented the health-focused lifestyle Norris saw in Aje’s target market. “We The customer that comes through Aje Athletica is moving with pace, and she’s also engaged in the fashion element. “I
In today’s hyper-competitive landscape, mastering customer engagement isn’t just an option – it’s essential for survival and growth. In this article, we explore key strategies shaping the future of retail and e-commerce, including: Anticipating the future of retail and e-commerce. Collaboration: The fuel for success.
Daly advocates creating a loyalty program to reward top customers and keep them coming back and progressively localising your website and marketing engagementstrategy to connect with the local target audience. The post Planning to sell online in the US?
The company also plans to open its first physical store in the US, further enhancing its omnichannel strategy. From a strong management team with market insight to continuous product innovation, a brands success hinges on its ability to adapt, engage, and deliver value to consumers.
During the pandemic, the Australian womenswear brand Witchery turned 50, but rather than kicking back to party, the retailer revved its omnichannel strategy and worked on a new physical store concept. We were able to engage our store teams to assist with online fulfilment.
However, a smooth store opening was executed by investing time with the internal team and engaging with brand partners in the lead-up. He plans to travel to three states this week to sign off on additional locations.
Business model and strategy The company offers products across 15 categories, including trendy toys, beauty products, stationery and snacks, with exclusive regional distribution rights for some items. To enhance customer engagement, Oh!some some’s strategy and one of the major reasons we are competitive in the retail market.
Inside Retail: Can you elaborate on Mattel’s plans to expand its retail presence in Asia Pacific? IR: How does Mattel plan to tailor its retail strategy to the diverse markets within Asia Pacific? IR: How is Mattel leveraging its manufacturing presence in Asia Pacific to enhance its retail strategy in the region?
Pop Mart’s Hacipupu character also gained significant popularity due to endorsement from K-pop star Chanyeol, though Liu was quick to clarify neither celebrity’s post was part of a plannedstrategy. “It It came about organically, driven by their personal connection with Pop Mart’s characters,” she said. per cent last year.
Inside Retail spoke to Charles & Keith’s co-founder and COO Keith Wong to learn further details on the company’s retail concept and global expansion strategy. IR: Following these three flagship stores, what are your plans for further expansion? Are there other key cities or regions you’re targeting?
The company has further strengthened its position in the Taiwanese market by introducing its Wow membership program, enhancing customer loyalty and engagement. The company confirmed that CEO Kim does not plan to engage in further share transactions until the end of 2026. In 2024, it generated $1.7
In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.
Here, the CEO shares his four-pronged strategic plan to turn Gap Inc into a high-performing house of iconic American brands that shape culture, the role of fashiontainment in retail and why he is unabashedly pro-digital. Each campaign is a building block in our broader strategy to shape the cultural conversation.
Competition in digital marketing is fierce: 81 per cent of retail marketing executives expect it to increase even further this year, and 69 per cent plan to raise their spending accordingly. How retailers engage and connect with shoppers is what makes the difference between today’s success and sustainable growth.
Inside Retail connected with Millstein to discuss the brands plans to tap into channel expansion and merchandising opportunities and how the founder plans to turn Fishwife into a household name. IR : What strategies, from merchandising to marketing, has Fishwife incorporated in order to reach its growth trajectory?
Inside Retail spoke to Balázs Krizsanyik, GM of Desigual Asia Pacific, and Tim O’Rourke, national sales and managing director at O’Rourke Showroom, to learn more about the brand’s local strategy for the Australian market and its expansion strategy globally. IR: Could you elaborate more on the expansion strategies in this market?
Localise strategy The regional CEO said the company dedicated significant time to establishing a robust local supply chain and customising its products to meet local tastes. “A Our marketing strategy in Malaysia focuses heavily on community engagement, cultural integration, and support for local sports,” he added.
But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Understanding these patterns helps anticipate future demand and plan better for upcoming events like Easter or mid-year sales. Was it a specific promotion, product, or referral?
This is why many growing retailers adopt ‘glocal’ strategies, a nuanced approach to expansion that blends the best of global reach with local adaptation. Building new systems for each new market will quickly bring your plans to a grinding halt. Want more insights?
Under Armour has announced its growth strategy centered on four pillars and aimed at enhancing and fortifying the brand over the long term. The strategy, revealed during an investor meeting in New York City, focuses on four key elements product, story, service and team.
We’ve been studying retailer strategies and sentiment towards pre-Christmas mega sales – Black Friday, Cyber Monday, Singles Day etc. Well, strategy matters. As the industry struggles with multiple external factors and margin pressures, now is the time to start planning for the 2024 festive season. This is natural.
Rather than investing in and delivering on their brand promise, they focus on other, often supplementary, marketing strategies such as launching engaging campaigns, brands may believe they can substitute competence with warmth. Swift’s brand promise has always centred on quality products.
The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery. In 2022, 57.8
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