Inside Retail

DECEMBER 5, 2024

How Parachute popped off Like many other successful DTC brands in the market, the concept for Parachute came from a personal place of need and interest from the founder. It generated about $150 million in revenue in 2021 and has become one of the most popular home goods brands in the direct-to-consumer (DTC) and physical retail space.

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Inside Retail

NOVEMBER 28, 2024

Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers. This complements, rather than replaces, our retailer partnerships, ensuring we meet customers wherever they choose to engage with us. What was the thinking behind this?

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Retail Focus

DECEMBER 12, 2024

The presence of major international players such as AEW, CBRE IM, Pradera, Klepierre, URW, Ingka Centres, Nhood, Altarea, Hammerson, IGD, Apsys, Mercialys, Sonae Sierra, and others highlighted the significance of the event. This increasing polarisation underscores the value of well-managed assets.

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Inside Retail

JULY 12, 2023

Without discounting the value of discussing problems you’re having at work with relevant superiors, meditation practices can do a lot to help you manage your stress in situations like these. It has been shown to improve anxiety, stress, insomnia and pain, among others. Don’t expect the mind to be quiet – it won’t be.

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Retail Focus

JANUARY 2, 2025

While certain trends that were apparent this year may not be as key in 2025, others will continue into the next year and beyond, playing a major role in shaping customer demand. On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions.

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Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Retail Focus

NOVEMBER 27, 2024

While there are some more obvious steps retailers can take to bolster sustainability such as switching plastic-based bags for paper alternatives and putting in place product recycling schemes, other actions may not be so apparent. These glue-free tiles are not only durable and easy to maintain but also recyclable at the end of their life.

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Retail Focus

MARCH 19, 2025

With this in mind, the experts at RotaCloud workforce management software for growing businesses have shared tips to increase employee retention and reduce staff turnover for 2025. Professional Service / Public Service – 24% Other – 21.3% Entertainment / Leisure – 29.1% Retail – 25.2% This drops to 43.2%

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Inside Retail

FEBRUARY 3, 2025

For retailers, this raises a pressing question: Do you still need a stand-alone CDP, or can a customer engagement platforms built-in CDP meet your needs? Their hallmark is providing a persistent, unified database of customer data accessible to other systems. Smaller retailers may find embedded solutions sufficient for their needs.

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Inside Retail

FEBRUARY 3, 2025

However, a smooth store opening was executed by investing time with the internal team and engaging with brand partners in the lead-up. If you listen to our podcasts and through our video and other channels, they’re genuine conversations, and over time that has enabled Adore to become very trusted within the beauty community.

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Retail Focus

JULY 17, 2024

The potency and power of teamwork are today vital success factors in the dynamic field of property management. It is more crucial than ever for teams inside the property management industry cooperate productively as property operations get more complicated and client expectations rise.

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Inside Retail

NOVEMBER 27, 2024

“While Australians continue to face cost-of-living pressures, particularly in a high-interest rate environment, we’ve seen that they’re still willing to spend, particularly on others during key gifting moments like Black Friday,” James Holloman, David Jones’ chief marketing officer, told Inside Retail.

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Inside Retail

OCTOBER 29, 2024

Seeing your physical retail as your most manageable, tangible and measurable channel has never been more important. To craft remarkable physical retail spaces, forward-thinking retailers can focus on what we call the SUPER approach: Surprising, Unique, Personalised, Engaging, and Repeatable. This plays a role in memory recall.

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Inside Retail

DECEMBER 12, 2024

Her natural affinity for detail has aided her career progression from e-commerce manager to data expert. “A former manager used to refer to me as ‘special ops’ because she said I have this ability to dig into the detail of things and find creative solutions for things,” Van Bruggen shared. .

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Inside Retail

FEBRUARY 11, 2025

Whether its cart abandonment, browse abandonment, or other key touchpoints, Wunderkind Identity ensures that every interaction is tailored to the individual. This not only enhances engagement but also drives significant revenue growth. In fact, marketers can make a big mistake by having their text vendors manage email capture.

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Inside Retail

FEBRUARY 26, 2025

Revenue from Coles’ ‘other’ segment declined 10.7 “James will be remembered for his strategic decision-making, active shareholder engagement and focus on operational excellence and capital allocation,” said Allen.

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Inside Retail

JULY 25, 2024

Culture Kings walks the talk Iconic Australian streetwear brand Culture Kings is translating experiential in-store moments into conversion-driving online experiences that foster engaged communities by consolidating its email and SMS into Klaviyo’s single platform, which has already delivered a spike in conversions.

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Inside Retail

MARCH 3, 2025

We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales. How has customer behaviour changed?

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Inside Retail

AUGUST 15, 2021

Our customers include working professionals, last-minute shoppers, mums and others working from home and people who are looking at saving costs, but who don’t want to sacrifice the quality of their purchases,” Kohli said. . “At the moment we have a 99.7-per-cent

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Inside Retail

FEBRUARY 25, 2025

To adopt this thinking, brands should first look to define those metrics behavioural, brand, engagement and ROI that determine effectiveness and resonance of campaigns and spend. The post RM Williams, Country Road Group, others share three digital trends defining 2025 appeared first on Inside Retail Australia.

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Inside Retail

FEBRUARY 19, 2024

Rather than investing in and delivering on their brand promise, they focus on other, often supplementary, marketing strategies such as launching engaging campaigns, brands may believe they can substitute competence with warmth. Swift’s brand promise has always centred on quality products.

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Inside Retail

MARCH 4, 2025

Inside Retail spoke with Officeworks’ general manager of customer and online Jessica Richmond about how the big-box retailer integrates customer feedback into decision-making. This solution integrates customer communications with our store-management systems.

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Inside Retail

FEBRUARY 29, 2024

The other honours went to: Ecosa for Online Customer Service Initiative of the Year, Weber Store for Instore Customer Service Initiative of the Year. Rebel was awarded Omnichannel Retailer of the Year and Store Design of the Year, while Lvly won Online Store of the Year. Retail Supplier of the Year – nominated by Greencross – was Savourlife.

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Inside Retail

MARCH 15, 2025

In the same year, Sienna Investment Managers purchased a 14.4 One year later, Sienna Investment Managers wrote down that investment by 88 per cent, and in 2024, the firm estimated its stake in the company was worth 21.5 Other brands have been much noisier, and it’s paid off. billion (about US$1.3

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Inside Retail

MAY 29, 2021

If employers invest in their people, provide meaningful learning opportunities, and help employees grow within their organisation, retail staff can have successful and engaging long-term careers. This includes visibility into additional hours from other locations, real-time communication with colleagues, and greater pay clarity.

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Inside Retail

FEBRUARY 3, 2025

To enhance customer engagement, Oh!some some manages a supply chain spanning global sourcing, inventory management, and logistics. some manages a supply chain spanning global sourcing, inventory management, and logistics. On the operational side, Oh!some Southeast Asia expansion Beyond Indonesia, Oh!some

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Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Personalisation is a key to engagement. “Retailers need to reflect the tailored and personalised experience of online, but in-store.”.

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Retail Focus

OCTOBER 3, 2024

Retail Focus spoke to Daniel Astarita, Managing Director at Kesslers London & Proportion London, about the companies’ push toward sustainability, led by their innovative EcoForm mannequin. It’s a truly game changing solution to fibreglass mannequins, solving all the problems that other alternatives to fibreglass present.

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Inside Retail

NOVEMBER 6, 2023

With real-time task management and peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce needs to lift productivity and service. By leveraging advanced forecasting to increase front-line engagement, Zebra Workcloud can boost output and satisfy customers.

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Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. A top SMS marketing strategy JSHealth recommends to other brands: “Personalisation through segmentation has been a key strategy of ours,” says Wearing.

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Inside Retail

AUGUST 7, 2023

“We listened to our customers, frontline and management teams, and found there was duplication of effort and that our leaders want more time on the floor, leading and inspiring their teams, engaging with their customers and driving service outcomes,” a David Jones spokesperson told The Age. “To

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Inside Retail

FEBRUARY 27, 2025

We believe the playbook we pioneered in Korea can be applied in other markets with equal success, said Kim Bom, founder and CEO of Coupang. The company has further strengthened its position in the Taiwanese market by introducing its Wow membership program, enhancing customer loyalty and engagement. In 2024, it generated $1.7

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Inside Retail

SEPTEMBER 22, 2024

The ACCC seeks declarations, penalties, costs, and other orders. Bardwell noted that Woolworths will continue to engage with the ACCC on the matter. ” The ACCC filed separate proceedings in the Federal Court against Woolworths and Coles.

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Inside Retail

AUGUST 3, 2023

David Jones has joined the growing ranks of major retailers to establish their own retail media sales and management business. The move follows similar initiatives by Woolworths Group – which set up Cartology inspired by US retail giants Target and Walmart – and Chemist Warehouse, among others. This is a true partnership.

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Inside Retail

NOVEMBER 15, 2023

Coles Liquor has partnered with not-for-profit DrinkWise to introduce in-store signage that gives customers easier access to support services if they need help managing their alcohol consumption. The rollout follows extensive trials at several stores in Queensland, NSW, SA and WA, where the signage received a positive customer response.

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Inside Retail

JANUARY 1, 2025

Use this data to make the shopping experience more relevant and engaging: Personalised recommendations: tailor product suggestions based on individual purchase history or browsing behaviour. When implementing new tools like live chat, train employees to use them seamlessly alongside other communication methods.

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Inside Retail

SEPTEMBER 12, 2023

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

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