Inside Retail

JULY 25, 2024

Culture Kings walks the talk Iconic Australian streetwear brand Culture Kings is translating experiential in-store moments into conversion-driving online experiences that foster engaged communities by consolidating its email and SMS into Klaviyo’s single platform, which has already delivered a spike in conversions.

Engagement 147

Engagement Flow Consumer Marketing 147

Retail Focus

JANUARY 24, 2022

– Whatever the store size, it’s an opportunity to celebrate moments of engagement. THE MEDIUM IS THE MESSAGE – Aside from levels of human service, how can physical spaces continue to engage? DOES SIZE MATTER? Agility and adaptation are the key, with cues from pre-covid trends.

Shopping 335

Shopping Engagement Balance Management 335

Inside Retail

NOVEMBER 1, 2023

Melbourne-based fund manager Fawkner Property and alternative investment firm PAG have acquired Perth’s Midland Gate shopping centre for $465 million. The deal marks Australia’s largest single regional asset transaction since December 2019.

Shopping 278

Shopping Expansion Engagement Management 278

Inside Retail

FEBRUARY 19, 2024

Rather than investing in and delivering on their brand promise, they focus on other, often supplementary, marketing strategies such as launching engaging campaigns, brands may believe they can substitute competence with warmth. Swift’s brand promise has always centred on quality products.

Marketing 290

Marketing Engagement Strategy Social Media 290

Retail Focus

OCTOBER 3, 2024

Retail Focus spoke to Daniel Astarita, Managing Director at Kesslers London & Proportion London, about the companies’ push toward sustainability, led by their innovative EcoForm mannequin. We recently engaged in a project with Birmingham City Football Club, where we designed a brand-new range for them.

Management 147

Management Fashion Design Retail Design 147

Retail Focus

OCTOBER 27, 2021

Krister Mattsson, managing director of Ingka Investments, Ikea’s property-buying arm, said: “We are delighted to have signed this agreement for a property on one of Europe’s busiest shopping streets and it represents another opportunity to create a more accessible, affordable and sustainable Ikea for our customers.

Accessories 306

Accessories Accessories Planning Management 306

Inside Retail

NOVEMBER 14, 2022

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Personalisation is a key to engagement. “Retailers need to reflect the tailored and personalised experience of online, but in-store.”.

Engagement 289

Engagement Customer Engagement Strategy Promotion 289

Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey. Since 2001, Ghd Australia has continuously innovated in the haircare space.

Engagement 278

Engagement Consumer Balance Concept 278

Inside Retail

NOVEMBER 24, 2022

The council says it has committed to numerous investments in the Chinatown precinct since 2010, transforming its adjacent Haymarket area, upgrading local streets and engaging with public art projects. Further reading: Sydney Airport opens new luxury precinct.

Art 264

Art Light Engagement Management 264

Inside Retail

FEBRUARY 29, 2024

Inside Retail managing editor of premium and features Heather McIlvaine said the results demonstrate that you don’t need to have the biggest team or budget to deliver an exceptional customer experience. .” Retail Supplier of the Year – nominated by Greencross – was Savourlife.

Management 306

Management Engagement Fashion Other 306

Inside Retail

NOVEMBER 6, 2023

With real-time task management and peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce needs to lift productivity and service. By leveraging advanced forecasting to increase front-line engagement, Zebra Workcloud can boost output and satisfy customers.

Pattern 299

Pattern Harmony Balance Line 299

Inside Retail

AUGUST 15, 2021

Geezy Go is managed by the Geezy Global brand, a technology start-up that says it focuses on “creating engaging brand to consumer experiences” Its other arm of business is virtual kitchen Geezy Foods where Geezy transforms underused restaurant kitchens into delivery hubs, adding revenue streams to an existing commercial space.

Location 331

Location Engagement Strategy Other 331

Inside Retail

MAY 4, 2022

No longer deemed as an afterthought just for Gen Z, social commerce has evolved in leaps and bounds, engaging people from all backgrounds and demographics. It’s an opportunity to unlock new revenue but also to foster deeper relationships with customers through one-on-one conversations and interactions.”.

Social Media 325

Social Media Advertising Engagement Management 325

Inside Retail

DECEMBER 10, 2023

James Guerin, strategic partnerships manager at Klaviyo, says that post-purchase, personalised emails have an open rate considerably higher than for regular email communications, underlying the importance of maintaining communication throughout the customer journey. Ready to explore the Klaviyo and Starshipit integration?

Strategy 290

Strategy Flow Engagement Customer Engagement 290

Inside Retail

FEBRUARY 6, 2024

Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study.

Balance 290

Balance Engagement Strategy Planning 290

Inside Retail

MAY 23, 2023

Canada Goose is set to make a foray into Australia under a brand management agreement reached with Brand Collective. With Brand Collective’s unique ability to bring brands to life, Australians can now engage with all that Canada Goose has to offer in an unfiltered way.”

Brand Management 275

Brand Management Engagement Management Consumer 275

Inside Retail

FEBRUARY 8, 2024

Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. The backpayment includes more than $5.4 million in wages and entitlements and more than $2.4 million in superannuation and interest.

Management 263

Management Engagement 263

Inside Retail

AUGUST 7, 2023

“We listened to our customers, frontline and management teams, and found there was duplication of effort and that our leaders want more time on the floor, leading and inspiring their teams, engaging with their customers and driving service outcomes,” a David Jones spokesperson told The Age. “To

Department Stores 246

Department Stores Engagement Management Location 246

Inside Retail

JUNE 30, 2024

From acquiring an engagement ring to buying a wedding dress, few life events are as rife with retail opportunities as planning and hosting a wedding. Venetia Fryzer, an Edited retail analyst, noted that bridal accessories have gained popularity in the US market, as lower-ticket items that can be worn from engagement through to honeymoon.

Social Media 263

Social Media Accessories Accessories Engagement 263

Inside Retail

NOVEMBER 15, 2023

Coles Liquor has partnered with not-for-profit DrinkWise to introduce in-store signage that gives customers easier access to support services if they need help managing their alcohol consumption. The rollout follows extensive trials at several stores in Queensland, NSW, SA and WA, where the signage received a positive customer response.

Promotion 246

Promotion Management Engagement Strategy 246

Inside Retail

JANUARY 10, 2024

“The applications for this year’s Retailer Awards were truly impressive, demonstrating a high degree of innovation, creativity and customer-first thinking among the industry’s leading players,” McIlvaine said. “Congratulations to all the finalists! “Congratulations to all the finalists!

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Concept Management Engagement Shopping 263

Inside Retail

OCTOBER 29, 2024

If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added. For Walker, this is where Mosaic Group’s brands have gone wrong.

Apparel 264

Apparel Engagement Curate Location 264

Inside Retail

APRIL 18, 2024

“The process involved navigating significant challenges, particularly in maintaining business operations and engaging with potential buyers to ensure they had the necessary context for an informed decision,” Liquor Loot’s founder and director Joel Hauer said, referring to the administration.

Engagement 264

Engagement Marketing Management Shopping 264

Retail Focus

FEBRUARY 6, 2023

EuroShop 2023 will also be focusing on key topics such as Connected Retail, Smart Store, Energy Management, Third Places, Customer Centricity, Experience and Lively City Centres. The focus will be on sustainable energy solutions and intelligent lighting management. 1966-1972 EuroShop held every two years.

Visual Merchandising 303

Visual Merchandising Light Concept Merchandising 303

Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.

Social Media 288

Social Media Tailored Engagement Consumer 288

Inside Retail

SEPTEMBER 12, 2023

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

Consumer 263

Consumer Department Stores Contrast Engagement 263

Inside Retail

APRIL 29, 2024

Inside Retail spoke to Tim Page, New Balance’s Pacific retail manager, to discuss how the latest Chadstone concept store is creating the next generation of immersive and engaging shopping experiences. New Balance sits at the intersection of sports and cultural heritage and its new UCC concept stores aim to reflect that.

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Balance Concept Fashion Engagement 264

Inside Retail

SEPTEMBER 22, 2024

Bardwell noted that Woolworths will continue to engage with the ACCC on the matter.

Promotion 289

Promotion Balance Engagement Consumer 289

Inside Retail

SEPTEMBER 11, 2023

Within our market, most outdoor retailers are focussed on providing value to members through discounts, and those more progressive are providing events and exclusivity,” said Kathmandu’s loyalty program manager, Elaine Nguyen.

Outdoor 264

Outdoor Engagement Marketing Management 264

Inside Retail

MAY 22, 2022

Managed by private-equity group Acta Capital, Alquemie Group last month acquired urban lifestyle apparel chain General Pants, at the time saying it was looking to add further brands to its stable which also includes Lego, Ginger & Smart, and SurfStitch.

Apparel 264

Apparel Accessories Accessories Engagement 264

Inside Retail

APRIL 19, 2023

Silk founder and MD, Martin Perelman (pictured above), said the company’s board has determined that it is in the “best interests of shareholders to engage with API”. Wilson Asset Management Group, which owns a 9.3 API has been granted 30 days of exclusive due diligence and negotiations on the binding agreement.

Engagement 246

Engagement Management 246

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

Consumer Electronics 264

Consumer Electronics Strategy Consumer Management 264

Inside Retail

JANUARY 12, 2023

It’s always a challenge to find something that’s engaging and meaningful to that age group of six to 12 year olds,” Ian Taunton, general manager of The Athlete’s Foot, told Inside Retail. “It’s There’s no doubt that The Athlete’s Foot being engaged in this gaming space is exciting for us.

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Marketing Engagement Space Management 246

Inside Retail

NOVEMBER 22, 2022

Griffith has experience in executive management roles and joins the NRA from Family Business Australia & New Zealand, where he is currently the CEO and company secretary. The NRA is delighted that Greg will bring that community engagement experience to the retail sector.”

Engagement 246

Engagement Management 246

Inside Retail

MAY 2, 2024

But many brands are simply copying and pasting their millennial marketing playbook for the next generation, according to Ypulse senior content marketing manager Anastasia Pelot. Merging conversational commerce with their core values is really the key to engaging in a very authentic way with Gen Z,” stated Pelot.

Strategy 264

Strategy Engagement Marketing Outdoor 264

Inside Retail

FEBRUARY 8, 2024

Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Partnering with and leveraging partners including CommBank, Virgin Australia and American Express has helped Myer’s loyalty program generate better engagement and value through improved rewards.

Department Stores 264

Department Stores Planning Engagement Strategy 264

Inside Retail

OCTOBER 13, 2022

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. Then, as the promotion is coming to an end, we can send a reminder to a smaller segment of engaged customers. For example, we can send a campaign to all customers. Bangn Body.

Marketing 278

Marketing Promotion Flow Strategy 278