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If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added. We all grew up with a shop on every corner.
featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.
After years of “right-sizing” under former CEO John King, Myer’s acquisition of Premier’s Apparel Brands would add 719 store locations to its portfolio and give it access to a greater suburban and regional demographic.
However, a smooth store opening was executed by investing time with the internal team and engaging with brand partners in the lead-up. He plans to travel to three states this week to sign off on additional locations.
By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.
In addition, Beaverbrooks is the only organisation in Best Companies’ history to have achieved the prestigious three-star accreditation for workplace engagement for 19 consecutive years. Anna Blackburn, Managing Director at Beaverbrooks, said: “Mark’s leadership continues to inspire and shape the direction of our company.
Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Engaging the senses.
A lot of category managers tend to think about the range they have, but not the combination of range and store. They may not realise that what might work in a large store is not necessarily what is needed in a small store or the varying requirements across stores in different location types.”. Download our white paper.
Tough times “We’ve poured everything into it, given it every opportunity and it got to the point where it just couldn’t work,” Ross Poulakis, Harrolds Group’s managing director, told Inside Retail. The luxury retailers that are thriving have managed to find that sweet spot between their digital and physical offerings,” Gray said.
On this, he said experiential marketing will continue to thrive, offering innovative ways for brands to engage consumers in meaningful, real-life interactions. The intelligent codes will serve personalised content depending on factors like time of day, store location and consumer behaviour patterns.
Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers. This complements, rather than replaces, our retailer partnerships, ensuring we meet customers wherever they choose to engage with us.
In addition to thriving DTC operations, there are now 26 physical Parachute stores located across the US. While any brand can acquire a customer for a solo purchase, the founder mused, how a brand continues to engage with said customer and keep bringing them back is what sets it apart as a brand.
With this in mind, the experts at RotaCloud workforce management software for growing businesses have shared tips to increase employee retention and reduce staff turnover for 2025. By comparing staffing figures from January 2024 to December 2024, the data highlights both industry-specific and locations-based trends.
million Friends for Life loyalty program members, with Reo managing end-to-end service delivery including onsite, offsite and in-store retail media solutions. Reo will also provide a dedicated media sales team and will assist in the installation and management of Petbarn’s in-store screen network nationwide.
Kevin Johnson, retail manager at Gerflor, and Lee Jacovou, key account manager, said retailers are increasingly recognising that sustainable flooring offers a powerful combination of long-term durability and a reduced ecological footprint.
Ripcurl needed a solution for managing thousands of visual assets across its retail network. SignManager’s intelligent asset management system was the key, according to Reilly McHugh of SignManager. Ripcurl could now holistically manage all displays, imagery, and print media, accounting for each store’s custom assets.
Despite this physical expansion, the company managed to increase store revenue by 43.9 Immersive offline stores will remain essential, offering vibrant designs, themed displays, and social spaces to engage young consumers. As competition grows, innovation, user engagement, and unique experiences will be key. per cent, to RMB3.83
We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail. Customers appreciate the interactive and engaging environments, enjoying hands-on experiences that go beyond traditional retail.
The service is currently available from 10am to 6pm daily, but the company says that as it expands opening hours and locations will expand. The brand said it plans to expand to 200 locations globally by the end of this year. Geezy Go operates its own network of drivers to ensure its on-demand delivery service.
Melbourne-based fund manager Fawkner Property and alternative investment firm PAG have acquired Perth’s Midland Gate shopping centre for $465 million. The deal marks Australia’s largest single regional asset transaction since December 2019.
This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Personalisation is a key to engagement. “Retailers need to reflect the tailored and personalised experience of online, but in-store.”.
Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. Inside Retail spoke to Tim Page, New Balance’s Pacific retail manager, to discuss how the latest Chadstone concept store is creating the next generation of immersive and engaging shopping experiences.
To enhance customer engagement, Oh!some some manages a supply chain spanning global sourcing, inventory management, and logistics. some manages a supply chain spanning global sourcing, inventory management, and logistics. On the operational side, Oh!some Southeast Asia expansion Beyond Indonesia, Oh!some
Shopper Marketing is a proven strategy to engage the omnichannel consumer on their path to purchase. . It is no easy feat to be chosen on shelf but what has been proven time and again is that location matters. The post The role of in-store media channels for omnichannel shopper engagement appeared first on Inside Retail.
If employers invest in their people, provide meaningful learning opportunities, and help employees grow within their organisation, retail staff can have successful and engaging long-term careers. This includes visibility into additional hours from other locations, real-time communication with colleagues, and greater pay clarity.
“We listened to our customers, frontline and management teams, and found there was duplication of effort and that our leaders want more time on the floor, leading and inspiring their teams, engaging with their customers and driving service outcomes,” a David Jones spokesperson told The Age. “To
When Lisa shares her affection for Labubu on social media, it resonates emotionally with her followers,” Pop Mart’s international public relations manager Leilei Liu told Inside Retail about why the singer’s posts have such a big impact on consumer behaviour. The Labubu craze began, all thanks to one simple, heartfelt post.
The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.
With real-time task management and peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce needs to lift productivity and service. By leveraging advanced forecasting to increase front-line engagement, Zebra Workcloud can boost output and satisfy customers.
Since launching in Melbourne in 2014, Belles Hot Chicken (Belles) has grown to six existing locations, including a new opening in Bondi, Sydney, a few weeks ago, and is now looking to raise between $1 million and $2 million to fund further expansion. In the campaign’s first week, it received over 1,000 expressions of interest (EOIs).
billion last year, retail analyst and GlobalData managing director Neil Saunders told Inside Retail. If a brand is not performing, then it is replaced by a brand with which consumers are more likely to engage. The brand plans to increase the number of locations from four to 24 by the end of next year.
Use this data to make the shopping experience more relevant and engaging: Personalised recommendations: tailor product suggestions based on individual purchase history or browsing behaviour. Targeted campaigns: segment customers into groups (e.g., Targeted campaigns: segment customers into groups (e.g.,
“You can’t write a step-by-step policy for this, all we can do is remind retail teams that they are more important than something happening to the shop,” Anne Natale, Jeanswest’s general manager of retail, told Inside Retail. “We Talking about this is important,” she said.
Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey. Since 2001, Ghd Australia has continuously innovated in the haircare space.
Our research shows that 34 per cent of retail executives say supply-chain efficiencies and improvements are a top customer engagement priority. AI can also analyse stock levels across various locations and recommend optimal inventory distribution, identifying which stores or warehouses might need more stock due to sudden demand increases.
“BWS performed strongly through the half, with engagement with the younger adult demographic benefiting from the launch of our new brand campaign and innovation in our stores,” he added. per cent, benefiting from the focus on cost optimisation and gross margin management. However, net profit after tax slid 3.6
Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.
Unlike traditional franchising or direct management models, Cotti Coffee has adopted an innovative partnership approach,” Yingbo Li, chief strategy officer at Cotti Coffee, told Inside Retail. How does Cotti Coffee’s business model support its rapid growth? This is also our central area of focus for this year.”
A year after the French luxury department store originally announced it would be launching its first US location, Printemps is officially opening a brick-and-mortar store in the heart of New York Citys financial district on March 21. Unlike its other locations, the Printemps New York store will not have shop-in-shops.
With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. Efficiency redefined. Retail reinvented.
Play up the engagement element – whether it is local manufacturing, the slickest user experience available, or using transport fuelled by green energy. Is the cost of shipping materials from an overseas location spiralling? Is your location worth the rent? Is there an alternative supplier closer to home – or actually at home?
Our Chadstone store is perfectly located – positioned amongst some of the leading brands in the market – and enabling us to highlight the story and history behind Reebok. There will also be more locations to come across other states. Then, as part of our longer-term plan, we will look to expand to other locations.
Brands must also maintain consistent messaging, aesthetics, and tone wherever customers engage, from website design to in-store signage. Customers increasingly expect to return items purchased online to any physical location, or vice versa, without hassle.
The panel found that while Woolworths was informed about the demand for a more self-sustaining economy and better infrastructure in Darwin, it did not engage with the challenges faced by Aboriginal and Torres Strait Islander communities in the Northern Territory and the risks of alcohol-related harm. . Clouded judgement .
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