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Navigating the fine line between AI, personalisation and engagement

Inside Retail

A tailored experience fosters a sense of being valued and understood, that a company knows the consumer and understands their needs. The risks of personalisation But it’s very easy for this personalisation to cross the line into intrusiveness. Personalisation also drives loyalty.

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David Jones, LSKD reveal how their Black Friday sales are performing so far

Inside Retail

This year, David Jones increased its channel mix, optimising its creative content to engage with customers more effectively. “We’ve Our customer strategy guides our approach to major shopping events like Black Friday, allowing us to target specific customer segments and tailor our offers accordingly.”

Promotion 241
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Japanese label Descente taps into Southeast Asia’s high-end sportswear industry 

Inside Retail

Rather than seeing this as a hurdle, we view it as an opportunity to engage deeply with our audience, gather valuable insights, and tailor our product offerings to meet the evolving preferences of Singapore’s discerning consumers.” million individuals engaged in various formats of golf.

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The future of Australian retail: 2025 consumer trends you can’t ignore

Inside Retail

For Boomers, shopping remains more deliberate (only 28 per cent shop this frequently), meaning trust, reliability, and perceived value are key drivers for engagement with this demographic. Content is a major driver of repeat engagement Consumers arent just engaging with brands when theyre ready to buy.

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What True Classic’s nationwide Target launch reveals about the brand’s future

Inside Retail

Yahalom told Inside Retail that the key ingredients behind True Classics exponential growth is striking the perfect balance between delivering tailored fits, unmatched comfort and accessible pricing. BY: Our success starts with the product, ultra-soft fabrics, tailored fits, and designs that flatter all body types.

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Robots in retail: Balancing automation with the human touch

Inside Retail

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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The Labubu effect: How Pop Mart is leading the blind box economy

Inside Retail

This isn’t just a form of brand promotion but a powerful way to attract fan engagement through individuality and storytelling,” she added. Beyond just collecting, many fans customise their figures, sparking creative secondary creations that drive further engagement within the community. billion RMB, accounting for 29.7

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