Inside Retail

MARCH 3, 2025

We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. We can switch on promotions and not get the same result as we did in 2023, Natale added. How has customer behaviour changed?

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Inside Retail

JULY 2, 2024

In today’s hyper-competitive landscape, mastering customer engagement isn’t just an option – it’s essential for survival and growth. That’s a big gap when you consider that ‘ace’ brands enjoy 59 per cent higher engagement and 74 per cent more purchases per user. Data-driven personalisation: A game-changer.

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Inside Retail

FEBRUARY 18, 2025

The competitive edge By cultivating deep operational excellence capabilities at every level from the executive suite to the front line businesses can unlock transformative value. The power of the front line Front-line workers and leaders are the heartbeat of any retail operation.

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Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Inside Retail

JUNE 25, 2024

The result: less time spent on manual back-of-office tasks, improved operational efficiencies and customer service, and staff can now spend more time engaging directly with customers on the shop floor. Before engaging with Zebra, the company’s management realised team members were struggling with operational inefficiencies.

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Inside Retail

SEPTEMBER 9, 2021

The economics of pharmacy retail also support digital engagement. Many FMCG brands sold in pharmacies have high margins and the FMCG industry is keen to partner with retailers to engage digitally with consumers. Using loyalty rewards to promote health outcomes. Merging above-the-line and below-the-line promotions.

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Inside Retail

OCTOBER 30, 2024

This isn’t just a form of brand promotion but a powerful way to attract fan engagement through individuality and storytelling,” she added. TAT expects the Labubu’s inspired travel packages to attract 20,000 passengers and the promotional videos to generate a reach of at least 500 million. billion RMB, accounting for 29.7

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Retail Focus

FEBRUARY 6, 2025

When retailers meet these demands, they reap the rewards of loyalty, word-of-mouth promotion, and repeat purchases. Consolidating loyalty data also grants a deeper insight into customer behaviour, enabling targeted promotions and tailored product suggestions.

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Retail Focus

APRIL 2, 2025

Product photography has become essential in helping retail brands promote their items to prospective buyers, with images acting as a crucial reference point of comparison. Periodic photography shoots to capture multiple product lines simultaneously create healthy and sustainable economies of scale.

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Inside Retail

NOVEMBER 6, 2023

Better still, such an approach can boost the bottom line: Zebra’s research shows that retailers using intelligent labour forecasting to optimise staffing to customer traffic can boost their sales margin by up to 2 per cent. Zebra’s Workcloud is split into three solutions, (each formerly branded Reflexis).

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Inside Retail

OCTOBER 22, 2024

Conventional lines of association – religious institutions, civic groups, and neighbourhood gatherings – have disappeared. Apart from promoting outdoor goods, they inspire people to participate in local activities focused on urgent environmental problems. Relationships that create brand stickiness and self-sustaining brand engagement.

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Inside Retail

APRIL 16, 2023

While certain retailers are identifying the commercial opportunities associated with the month of Ramadan, an expert suggests that Australian retailers are still “at the starting line” when it comes to authentic engagement with the Muslim community. Everyone is at the starting line,” she said.

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Inside Retail

FEBRUARY 2, 2025

Stores that combine e-commerce efficiency with physical engagement such as AR-assisted shopping or experiential pop-ups will thrive. Retailers will need to use AI and data analytics to tailor recommendations, promotions, and even product designs to individual preferences.

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Inside Retail

JANUARY 19, 2025

An increasingly diverse and inclusive celebration Valentine’s Day in Australia has shown varied engagement levels in recent years. These all represent opportunities to promote gift cards for such experiences to those who plan in advance of Valentines Day, such as in January. What are the opportunities now? Some examples below.

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Inside Retail

NOVEMBER 14, 2022

He says it is essential retailers adopt an omnichannel approach, so that online and offline do not compete with each other but work in a hybrid approach complementing each other and driving customer engagement. Personalisation is a key to engagement.

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Inside Retail

AUGUST 4, 2021

Australia’s consumer commission, the ACCC, is asking the government to consider the promotion of toddler formula as part of its review of the Marketing in Australia of Infant Formula (MAIF) Agreement later this year. In the third week, the subject line is ‘Does my baby have colic?’, The post The right formula?

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Inside Retail

APRIL 10, 2024

By identifying new trends in how consumers are making purchase decisions around promotional discounts and impulse purchases, retailers can meet the consumer where their budget is and potentially bend it. The collapse of impulse buying necessitates a shift in our approach to product development and consumer engagement,” said Wardlaw.

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Creative Displays Now

NOVEMBER 20, 2024

Your retail display should use techniques like cross-merchandising and interactive elements to engage with customers and draw them into the aisle. Include Interactive Elements to Build a Connection Interactive elements keep customers engaged with your display and have a ripple effect on brand loyalty. Creative Displays Now!

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Inside Retail

AUGUST 22, 2024

During the Tokyo 2020 Olympics, which were delayed until 2021, more than 3 billion people tuned in globally, and digital engagement reached unprecedented levels. Emotional engagement The emotional rollercoaster of victories and defeats creates deep engagement with the event. This might be stating the obvious but it works.

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Compliantia

JULY 4, 2023

In fact, for brick and mortar retailers, promotions generally account for anywhere from 10% to 45% of total revenue. Understanding how to manage seasonal sales and promotions is key to running a successful store. This job of managing promotions becomes more complex when you start adding multiple locations into the mix.

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Inside Retail

SEPTEMBER 3, 2024

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. Marketing campaigns Generative AI: This can help and support you in creating engaging product descriptions and marketing content.

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Inside Retail

FEBRUARY 12, 2024

Bunnings’ rebrand to ‘Hammerbarn’ is a case study of how retailers can activate their bricks-and-mortar stores to better engage consumers by offering unique experiences.

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Inside Retail

FEBRUARY 8, 2024

Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King. It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers.

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Inside Retail

SEPTEMBER 24, 2024

PF: Each of our products and experiences is designed to deliver an intrinsic value that inspires, entertains, and develops children through play, fostering deep emotional connections and engagement with families. The digital team is tasked with creating digital games and experiences that drive sustained engagement among fans of all ages.

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Inside Retail

JUNE 7, 2021

Apps remain an important part of retailers’ overall digital engagement strategies, even as the digital landscape has become more crowded and more sophisticated and customer touchpoints become increasingly fragmented and intermediated. Each moment is personal, relevant, engaging and shoppable.

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Inside Retail

FEBRUARY 10, 2022

Throughout this time, the focus was on our people and ensuring they were safe, healthy and engaged, and that we were able to support them as much as we could,” Tsoukalas said. Tsoukalas said the business will be scaled back up in line with passenger levels once travel is reopened, and that it has new promotions and brands lined up.

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Retail Focus

APRIL 11, 2023

With unique visual merchandising and immersive retail trends, visitors can expect an interactive and engaging experience that goes beyond just browsing products. This is in line with current retail trends that emphasise experiential shopping and create memorable moments for customers.

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Inside Retail

DECEMBER 3, 2024

Placer.ai, a location analytics company, noted that electronic stores, which once had consumers lining up around the corner in the middle of the night to grab a good deal, saw the biggest decrease in visits, with foot traffic down 16.5 per cent, with footfall down seven per cent in the Midwest, 2.1 per cent in the Northeast, 3.5

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Inside Retail

SEPTEMBER 9, 2024

During the pandemic, with our health on the line, trust was #1. They are engaged, loyal and live the brand. It’s not clandestine, just some things are better kept confidential. Or am I being that leader, pre-2000, yet to be enlightened? 2022, and the boa-constrictor squeeze for talent clinched the deal for pay transparency.

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Retail Focus

DECEMBER 12, 2023

Product displays are transformed with a festive twist, featuring Christmas-themed versions that not only promote offers but also connect products to the joyful and gift-giving spirit of the season. Measuring the Return on Investment (ROI) Retailers are not only focused on the bottom line, but also on the aesthetic impact.

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Inside Retail

SEPTEMBER 20, 2023

Their customers aren’t engaging with the brand as much – but without the experimentation process, you might not know for six, nine or 12 months why it didn’t work, because you’re just guessing. There are multiple ways to display a promotion. You can add urgency, it’s selling fast.

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Inside Retail

APRIL 26, 2023

Martin O’Brien and engaged by the SDA, which surveyed retail industry employees – the proportion of households with a member of the family working in the retail industry, who described their financial situation as “just getting along” and “poor”, increased from 26 to 30 per cent over the last two years.

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Inside Retail

SEPTEMBER 20, 2022

These products often include top sellers, items on promotion with limited quantities, or products impacted by unusual demand patterns. The moment of delivery or pick-up is an important customer interaction point that can be a significant factor in building loyalty and converting neutral customers into promoters.

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Inside Retail

OCTOBER 24, 2022

The number of Godfrey retail outlets has fallen by 16 per cent since the 2018 takeover – from 210 outlets to 175, according to The Australian Financial Review – but the management team has placed a focus on three key pillars of the business: its product line, property holdings and people.

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Inside Retail

AUGUST 22, 2023

Rebel is the place to go when it’s footy season, and I think we’ll see both boys and girls lining up to get their footy boots as they start on their journey to becoming the next Matilda or Socceroo,” he said. Lorenzato added that the retail industry has a significant role to play in driving engagement in women’s sport. “As

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Retail Focus

JULY 3, 2024

True luxury is characterised by durability and timeless design, often incorporating practices such as recycling materials, providing repair services, and promoting the resale of second-hand luxury goods. Furthermore, luxury brands have the potential to educate and engage their customers on sustainability.

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Inside Retail

MAY 23, 2021

Innovation room : Where partner brands bring to life interactive transitional experiences from month to month, such as the cusomisable Lebron James t-shirt activation at launch; Energy zone : Where key campaigns come to life with over-the-top merchandising and storytelling to engage customers in a more immersive way.

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