Inside Retail

JULY 27, 2023

Personalisation was initially lost in the mass market and the anonymity of online shopping, but retailers are using customer data to create highly personalised shopping experiences, from recommendations to tailored promotions. Embracing hyper-personalisation enhances customer engagement, loyalty and overall shopping experience.

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Shopping Tailored Customer Engagement Engagement 243

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. From the rise of direct-to-brand shopping to the growing demand for personalisation, here are the most important takeaways and what they mean for retailers looking to stay ahead.

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Consumer Engagement Shopping Promotion 130

Inside Retail

NOVEMBER 14, 2023

According to the report, about 70 per cent of respondents would like to make a change in their shopping habits to align with more ethical practices. At the same time, she pointed out that 70 per cent of Australians still want to change their shopping habits to align with their values over the next 12 months.

Consumer 264

Consumer Shopping Fashion Engagement 264

Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.

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Shopping Engagement Consumer Gifts 246

Inside Retail

OCTOBER 27, 2024

“We are committed to providing our UAE customers with an immersive and informative, hands-on shopping experience delivering a wide range of high-quality products at an affordable price point,” he added. It has been widely reported that Chemist Warehouse’s retail media divisions drive 20 per cent of its sales.

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Strategy Marketing Shopping Engagement 243

Inside Retail

APRIL 28, 2021

From TV shopping channels to online shopping, videos have demonstrated that they are the best method to connect with customers at the convenience of their own home. Lovekins is an all-natural brand, so this is particularly useful when providing information about our Australian plant-based ingredients.”.

Shopping 204

Shopping Engagement Strategy Outdoor 204

Theatro

OCTOBER 22, 2024

FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.

Shopping 85

Shopping Gifts Planning Engagement 85

Inside Retail

JANUARY 22, 2025

It wasnt long ago that shopping required a trip to the store, with no guarantee that the item you wanted would be in stock. Today, consumers expect the freedom to shop on their own terms, being able to review all the options available to them online and without disrupting their daily routines.

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Flow Tailored Shopping Engagement 130

Inside Retail

JULY 3, 2022

Online shopping today happens across a wide range of digital touchpoints. Each interaction with a customer is an opportunity for retailers and brands to shine, delight them with a great shopping experience , and build a trusting relationship. Customers don’t want to forage for information any longer. Or they move on.

Shopping 240

Shopping Engagement Strategy Consumer 240

Inside Retail

MARCH 20, 2025

In an industry where people are the backbone of success, effective HR strategies play a pivotal role in shaping workforce engagement, productivity, and long-term retention. This has not only reduced administrative burdens but also improved access to information and resources for our employees.

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Engagement Strategy Tailored Balance 130

Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

Balance 130

Balance Engagement Visual Merchandising Contrast 130

Inside Retail

DECEMBER 18, 2024

The vision behind launching matsuyaginza.com is to seamlessly integrate Matsuya Ginzas renowned in-store luxury experience with the convenience of digital shopping, Takehiko Furuya, representative director of Matsuya Co and chairman of Mastuya Ginza.com, told Inside Retail.

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Department Stores Social Media Engagement Target Market 130

Inside Retail

JANUARY 10, 2024

Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised. There is also a new AR feature called ‘Shop With Friends’. With that information, a customer’s online shopping cart is filled with the right items at the appropriate time.

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Shopping Consumer Electronics Expansion Apparel 262

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Media 130

Social Media Beauty and Health Pattern Engagement 130

Inside Retail

JUNE 10, 2021

Australian discount store chain The Reject Shop is one of many retailers that has seen a staggering increase in aggressive customers in recent times, prompting the roll out of a new training program. The union said it is engaging with employers to ensure the safety of staff, but is calling on the government to develop a national response.

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Shopping Social Media Management Form 246

Retail Focus

APRIL 2, 2025

When considering the prevalence and dominance of e-commerce and digital shopping channels, traditional brick-and-mortar retail stores may question where this leaves them. The modern customer journey rarely begins at the shop entrance anymore – it invariably starts online, often several days or even weeks before a physical visit happens.

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Social Media Location Display Promotion 147

Inside Retail

OCTOBER 20, 2024

At the end of the day, the customer’s connection with a well-informed and engaging store associate in conjunction with exclusive beauty services, such as Ulta Beauty’s robotic eyelash extension machine, is the winning combination to excite the customer and lead to profit.

Consumer 130

Consumer Accessories Accessories Engagement 130

Promotion Tech

DECEMBER 10, 2024

By tapping into emotions and engagement, experiential marketing builds stronger connections between customers and brands. Experiential marketing is all about creating meaningful, interactive moments that allow customers to engage with a brand in exciting ways. But how does digital signage fit into the equation?

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Social Media Display Engagement Marketing 98

Inside Retail

JUNE 6, 2021

Methods of theft are savvier with vast amounts of online information on how to defeat security tags. Retailers using the system can maintain a higher focus on customer service and generating an engaging shopper experience knowing they are supported by market- leading security technology.

Shopping 243

Shopping Art Engagement Marketing 243

Retail Focus

DECEMBER 6, 2024

Provide personalized experiences that foster loyalty and engagement. Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly. Send product recommendation emails based on browsing behavior.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Retail Times

NOVEMBER 16, 2024

Future Stores has appointed global shopping guru Kate Hardcastle MBE as non-executive director of global consumer engagement Future Stores is proudly positioning itself as a unique hybrid retail media platform at the intersection of DOOH (digital-out-of-home) media and experiential retail.

Engagement 52

Engagement Consumer Shopping 52

Retail Focus

JANUARY 2, 2025

As the widespread, algorithmic-homogeneity becomes more pervasive – we also believe experiential retail will undergo a major reimagining, refocusing on design differentiation, visual artistry and amplifying the emotion of shopping.

Balance 162

Balance Consumer Engagement Marketing 162

Inside Retail

NOVEMBER 11, 2024

Google has recently begun rolling out its new AI overviews to Australian search customers, including product overviews for Google Shopping. This update reinforces the importance of maintaining a well-designed, informative online presence,” said Hargraves. “By

Engagement 130

Engagement Location Space Shopping 130

Inside Retail

OCTOBER 23, 2024

Emporium Melbourne shopping centre has welcomed a slew of high-profile retailers in the past month. You’ll see that our shopping centres and retail precincts are evolving, and Emporium Melbourne very much leads the charge,” she said. Data-driven Vicinity Centres leverages in-house data to inform its leasing decisions.

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Curate Strategy Pattern Fashion 130

Inside Retail

AUGUST 28, 2023

Cashback programs are more effective than reward points in shaping certain shopping behaviours, according to new research conducted by cashback platform Cashrewards in partnership with Inside Retail. The report demonstrates how engaging with special offers plays a crucial role in establishing lasting brand loyalty.

Engagement 130

Engagement Promotion Consumer Marketing 130

Inside Retail

MAY 31, 2023

Using a differentiation strategy allows retailers to create a unique in-store shopping experience – that can’t be replicated online, and will set you apart from the competition. Even if you have a very small area, use it to provide shopping baskets. Aisles should be wide enough to accommodate customer traffic and shopping carts.

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Layout Promotion Social Media Display 334

Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

Engagement 130

Engagement Layout Shopping Perspective 130

Retail Focus

FEBRUARY 18, 2025

Virtual showrooms: Creating immersive, interactive shopping experiences. These applications enhance your brands appeal and create a seamless customer shopping experience. E-Commerce Product Visuals Lets face it: online shopping can be a gamble. These experiences not only engage customers but also drive online sales.

Retail Sales 130

Retail Sales Social Media Color Jewelry 130

Retail Focus

DECEMBER 12, 2024

Despite the many challenges facing the retail sector, these three days of networking and information exchange demonstrated that the sector’s fundamentals remain strong and its determination unwavering. The event brought together 4,400 participants, including 1,800 retail representatives, a 12% increase compared to 2023.

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Expansion Retail Space Space Marketing 264

Inside Retail

DECEMBER 12, 2021

People are spending more time on social media in general, but they are spending less time engaging with others content. Emerging shopping platforms. It’s no secret that online shopping became more prevalent during the pandemic, so naturally social media platforms adjusted to this and became an increasingly popular shopping outlet.

Social Media 298

Social Media Marketing Engagement Shopping 298

Inside Retail

OCTOBER 20, 2024

The festive season is just around the corner, and despite economic challenges, Australian retailers have plenty of reasons to feel optimistic about this year’s peak shopping period. Don’t miss out – now is the time to ramp up your engagement and drive those conversions.

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Tailored Shopping Strategy Promotion 130

Inside Retail

MAY 3, 2021

Today, 73 per cent of shoppers say they shop across multiple platforms. With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. For fashion and luxury goods retailers, AI and automation are equally important. Efficiency redefined.

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Social Media Light Reimagine Engagement 279

Retail Focus

SEPTEMBER 5, 2023

Shopping is an experience. You can have all the sparkling jewels, intricate designs, and sophisticated styles in-store, but if people don’t want to come, they will stick to online shopping from the couch. Informal interactions are encouraged, whether it is relaxing in the central lounge, or enjoying a beverage at the fully stocked bar.

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Shopping Harmony Boutique Interior Design 147

Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations.

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Display Engagement Customer Engagement Tailored 233

Inside Retail

MAY 10, 2022

Thirty per cent of online shoppers have given up on making a purchase after realising they had to get their credit card details, while 23 per cent failed to complete an online transaction because they had to re-enter their information. SMS shopping. In fact, engaging SMS marketing can have 10 per cent conversion ratios.

Shopping 162

Shopping Marketing Consumer Engagement 162

Inside Retail

MARCH 12, 2025

Since launching in January 2020, Viv for your V has steadily built its direct-to-consumer (DTC) and e-commerce presence via retailers like Amazon and TikTok Shop. Katie Diasti: While I was shopping for my own period products, I felt that none of the sterile products in the aisle spoke to me as a consumer.

Beauty and Health 130

Beauty and Health Consumer Social Media Line 130

Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. Spurrell and Xu spoke about the evolution of grocery shopping behaviour in China.

Promotion 260

Promotion Engagement Shopping Customer Engagement 260