Inside Retail

JULY 3, 2022

Online shopping today happens across a wide range of digital touchpoints. Each interaction with a customer is an opportunity for retailers and brands to shine, delight them with a great shopping experience , and build a trusting relationship. Customers don’t want to forage for information any longer. Or they move on.

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Inside Retail

OCTOBER 27, 2024

Here’s how you can leverage data, ethically collect customer information, and prepare for a data-driven sales season to maximise the potential of these events. Here’s how you can gather data transparently: First-party data collection : Use competitions and surveys to collect customer information with their consent.

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Inside Retail

JANUARY 10, 2024

Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised. There is also a new AR feature called ‘Shop With Friends’. With that information, a customer’s online shopping cart is filled with the right items at the appropriate time.

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Inside Retail

JUNE 10, 2021

Australian discount store chain The Reject Shop is one of many retailers that has seen a staggering increase in aggressive customers in recent times, prompting the roll out of a new training program. The union said it is engaging with employers to ensure the safety of staff, but is calling on the government to develop a national response.

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Inside Retail

FEBRUARY 21, 2024

Consumers shopping in physical stores are seeking a more personalised and relevant engagement with retailers today, based on their needs and desires – they want more than conversations with sales associates merely trying to sell them something. Store associates are lucky if they can engage beyond ‘How can I help you?’

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Inside Retail

JUNE 6, 2021

Methods of theft are savvier with vast amounts of online information on how to defeat security tags. Retailers using the system can maintain a higher focus on customer service and generating an engaging shopper experience knowing they are supported by market- leading security technology.

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Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. We can run multiple creative solutions for brands and retailers to engage with the user base.”. To read more, click here to visit the company’s website.

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Inside Retail

MAY 31, 2023

Using a differentiation strategy allows retailers to create a unique in-store shopping experience – that can’t be replicated online, and will set you apart from the competition. Even if you have a very small area, use it to provide shopping baskets. Aisles should be wide enough to accommodate customer traffic and shopping carts.

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Inside Retail

AUGUST 28, 2023

Cashback programs are more effective than reward points in shaping certain shopping behaviours, according to new research conducted by cashback platform Cashrewards in partnership with Inside Retail. The report demonstrates how engaging with special offers plays a crucial role in establishing lasting brand loyalty.

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Inside Retail

DECEMBER 12, 2021

People are spending more time on social media in general, but they are spending less time engaging with others content. Emerging shopping platforms. It’s no secret that online shopping became more prevalent during the pandemic, so naturally social media platforms adjusted to this and became an increasingly popular shopping outlet.

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Inside Retail

MAY 3, 2021

Today, 73 per cent of shoppers say they shop across multiple platforms. With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. For fashion and luxury goods retailers, AI and automation are equally important. Efficiency redefined.

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Retail Focus

SEPTEMBER 5, 2023

Shopping is an experience. You can have all the sparkling jewels, intricate designs, and sophisticated styles in-store, but if people don’t want to come, they will stick to online shopping from the couch. Informal interactions are encouraged, whether it is relaxing in the central lounge, or enjoying a beverage at the fully stocked bar.

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Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations.

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Inside Retail

MAY 10, 2022

Thirty per cent of online shoppers have given up on making a purchase after realising they had to get their credit card details, while 23 per cent failed to complete an online transaction because they had to re-enter their information. SMS shopping. In fact, engaging SMS marketing can have 10 per cent conversion ratios.

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Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. Spurrell and Xu spoke about the evolution of grocery shopping behaviour in China.

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Inside Retail

NOVEMBER 23, 2023

In a strategic move to redefine the retail landscape and foster community engagement, Singapore Land Group (SingLand) has embarked on a journey to transform West Mall, situated in the heart of Bukit Batok Central in Singapore. With the conversion, the plaza will be able to play host to a wider range of community engagement activities.

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Inside Retail

SEPTEMBER 3, 2024

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Marketing campaigns Generative AI: This can help and support you in creating engaging product descriptions and marketing content.

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Inside Retail

JULY 2, 2023

Staking its claim in the burgeoning social commerce space, Google-owned YouTube has launched its first dedicated ‘shopping channel’ in South Korea. YouTube is committed to building an engaging, informative and entertaining shopping experience for all users, including in Korea,” a YouTube spokesperson told Yonhap. “To

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Inside Retail

APRIL 18, 2024

Online wine shop Just Wines has acquired craft spirit subscription service Liquor Loot, which entered voluntary administration last month. Liquor Loot tapped Andrew Spring, partner at business turnaround and insolvency specialist Jirsch Sutherland, as the voluntary administrator.

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Inside Retail

AUGUST 6, 2024

Here, we delve into each of these drives and their origins, and provide examples of brands that successfully engage with them. Retailers can engage this drive by offering educational content and experiences. Detailed product information, engaging storytelling, and educational campaigns can satisfy this drive.

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Inside Retail

AUGUST 24, 2023

We wanted to create a really relaxed, friendly and enjoyable shopping experience – like a warm Australian welcome. We also want our customers to feel like they’re a part of our family and really engage with the Australian-made nature of our brand. Customers have high expectations, so your store needs to be reflective of your brand.

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Inside Retail

JANUARY 17, 2024

The Body Shop, founded in 1976, was the first beauty company to actively fight against animal testing. The Body Shop’s APAC brand and activism director Shannon Chrisp, told Inside Retail “Our decision to have 100 per cent of our product formulations vegan certified was a natural next step for The Body Shop.”

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Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

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Inside Retail

DECEMBER 12, 2024

But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. The more information you have, the better you can plan. Segmentation ensures that communications are relevant to each customer group, increasing the likelihood of engagement.

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Retail Focus

JUNE 29, 2023

Original research of over 1,000 UK shoppers by ADvendio showed that over half (54%) of UK shoppers say they are most likely to impulse buy in-store, compared to 41% who make unplanned purchases when shopping online and 10% who bought on impulse on social media platforms.

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Retail Focus

DECEMBER 8, 2021

Even before the pandemic, the bricks and mortar aspect of the retail sector was undergoing major changes as the battle to attract people into stores, rather than shop online, intensified. Elsewhere, digital signage inside point-of-sale elements is being used to inform and educate customers.

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Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI is designed to empower frontline workers by providing them with real-time access to essential information that they need in order to do their job well. In-Ear Delivery of Information: Allows associates to remain fully engaged with customers while discreetly receiving necessary details.

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Retail Focus

JUNE 16, 2023

Crafting brand narratives through popup stores can be an effective strategy to engage customers, create buzz, and build a unique brand experience. Creating interactive experiences: Engaging customers through interactive experiences that allow them to connect emotionally with the brand is essential.

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Inside Retail

SEPTEMBER 19, 2021

It can be challenging to shop for beauty products when you’re not familiar with a brand or how it will look or feel on your skin, and live streaming provides real-time interaction. Ulta Beauty joined the Supergreat app earlier this year as a way of experimenting with live-stream shopping. Written reviews just aren’t the same.

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Inside Retail

JULY 19, 2022

But now that customers are more tech-savvy and accustomed to online retail than ever before, brick-and-mortar retailers need to up their game and provide excellent in-store experiences if they want to lure people in and continue to engage them in-store. Here are a handful of ways that physical stores need to evolve in this new environment. .

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Inside Retail

JUNE 20, 2021

Almost a third of consumers report better online shopping and delivery experiences during the pandemic and more than 20 per cent report that in-store experiences improved. Shopping locally and buying Australia-made products is a good example of another value that consumers acquired during the pandemic and will likely persist.

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Inside Retail

AUGUST 10, 2023

With over 460 million people using social media platform Pinterest each month, there are countless opportunities for savvy retailers to capitalise on this engagement, and convert traffic into sales. According to in-house research, over half of users expressed that they use Pinterest as a place to shop.

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Inside Retail

SEPTEMBER 12, 2023

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

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Inside Retail

JUNE 9, 2021

Flypay is designed to help customers check out faster online, by not having to enter payment, loyalty and delivery information separately, while collecting loyalty points at the same time. flypay delivers a market leading payments experience that enables our customers to redeem Flybuys points real time and get money off their shop.”. “We

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Inside Retail

JUNE 5, 2022

At the same time, they’re also far less tolerant of sub-standard shopping experiences, both online and in-store. So when you look at how digital acceleration is changing the way consumers engage, it essentially comes down to the fact that they’re becoming more careful, and therefore, require brands to earn their trust.

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Inside Retail

NOVEMBER 24, 2024

But in a market where Mecca already sets the bar for in-store shopping experiences, is there room for another Australian-founded beauty retail empire? Adore Beauty has long been known for its engaged customer base, but whether it can turn that online community into an offline following is the question.

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Inside Retail

MARCH 25, 2024

Using Shopify POS, store associates can serve customers and accept payments at a traditional checkout counter with POS Terminalor on the shop floor using the brand-new mobile device, POS Go. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

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