Inside Retail

JULY 25, 2024

Culture Kings walks the talk Iconic Australian streetwear brand Culture Kings is translating experiential in-store moments into conversion-driving online experiences that foster engaged communities by consolidating its email and SMS into Klaviyo’s single platform, which has already delivered a spike in conversions.

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Inside Retail

DECEMBER 10, 2023

From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform customers where their eagerly anticipated purchase is at. These emails are no longer just a nice-to-have – they need to become a key part of your customer service strategy.”

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Inside Retail

SEPTEMBER 2, 2024

Here, Ludovic Dellazzeri, managing director of Ghd Australia , discusses the secret to customer satisfaction and whether or not the brand plans to establish a direct-to-consumer bricks-and-mortar offering in pursuit of delivering an impeccable customer journey. Since 2001, Ghd Australia has continuously innovated in the haircare space.

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Inside Retail

MAY 25, 2023

Like them or loathe them, middle managers are both a corporation’s greatest opportunity and their biggest problem. These are not the middle managers of cartoon jokes — they’re the new, power middle — we call them B-suite leaders. So middle managers have it tough. They are struggling to survive.

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Inside Retail

SEPTEMBER 5, 2021

A number of retailers have been analysed as part of a wide investigation into the quality of information given up in the first annual modern slavery statements reported to the ASX, with Woolworths coming out on top of the 100 companies ranked.

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Inside Retail

APRIL 18, 2024

“The process involved navigating significant challenges, particularly in maintaining business operations and engaging with potential buyers to ensure they had the necessary context for an informed decision,” Liquor Loot’s founder and director Joel Hauer said, referring to the administration.

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Theatro

NOVEMBER 19, 2024

Theatro GEN iusAI is designed to empower frontline workers by providing them with real-time access to essential information that they need in order to do their job well. In-Ear Delivery of Information: Allows associates to remain fully engaged with customers while discreetly receiving necessary details.

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Retail Focus

OCTOBER 3, 2024

Retail Focus spoke to Daniel Astarita, Managing Director at Kesslers London & Proportion London, about the companies’ push toward sustainability, led by their innovative EcoForm mannequin. We recently engaged in a project with Birmingham City Football Club, where we designed a brand-new range for them.

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Inside Retail

OCTOBER 14, 2022

The company said in a stock exchange filing that a compromised user credential was used to gain unauthorised access to MyDeal’s customer relationship management system. The company said it has “commenced engagement with relevant regulatory authorities and government agencies”. The company is now contacting impacted users by email.

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Retail Focus

APRIL 20, 2023

Akeneo , the product experience company, is pleased to announce that it has been recognised by Ventana Research , an independent market research and technology advisory services firm, as a Value Index Leader in the 2023 Product Experience Management (PXM) Value Index. To learn more about Akeneo, please visit www.akeneo.com.

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Inside Retail

MAY 3, 2021

With information gleaned from customers at each touchpoint, retailers are able to create an even more personalised and engaging shopping experience. It allows them to create a high-touch, personalised in-store ambience and to parallel that experience with unique online customer engagements. Efficiency redefined.

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Inside Retail

AUGUST 24, 2023

We also want our customers to feel like they’re a part of our family and really engage with the Australian-made nature of our brand. The post How two decades in retail informed Jo Mercer’s new venture, Matilda Life appeared first on Inside Retail.

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Inside Retail

SEPTEMBER 3, 2024

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. Inventory management Predictive analytics: This helps optimise your stock levels, preventing overstocking and stockouts.

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Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

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Inside Retail

SEPTEMBER 12, 2023

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

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Inside Retail

JUNE 5, 2022

So when you look at how digital acceleration is changing the way consumers engage, it essentially comes down to the fact that they’re becoming more careful, and therefore, require brands to earn their trust. So don’t send them irrelevant content or offers based on information they haven’t directly shared with you – that’s considered creepy.

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Retail Focus

DECEMBER 8, 2021

Scott Pickus, marketing manager at Dynascan Technology, says: “After more than a year of lockdowns and limited access to stores, retailers are inevitably feeling the pressure to restore traffic inside their physical locations. Elsewhere, digital signage inside point-of-sale elements is being used to inform and educate customers.

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Inside Retail

OCTOBER 5, 2021

Besides being held accountable for customer relationship and revenue generation key performance indicators (KPIs), agents are expected to manage interactions across more channels than before. Being able to consistently engage with the customer across multiple channels is a top challenge for today’s agents.

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Retail Focus

DECEMBER 12, 2024

Despite the many challenges facing the retail sector, these three days of networking and information exchange demonstrated that the sector’s fundamentals remain strong and its determination unwavering. This increasing polarisation underscores the value of well-managed assets.

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Inside Retail

NOVEMBER 14, 2023

The report found that Gen Y, also known as the millennial generation, is at the forefront of ethical consumption, with over 70 per cent actively engaged, surpassing Gen Z (66 per cent), Gen X (61 per cent), and Baby Boomers (54 per cent). Notably, there has been a 12.5 However, there is a “significant gap between awareness and action.”

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Inside Retail

MAY 27, 2021

Many retailers have been forced to find new ways to engage their customers, sustain their businesses and find new opportunities for growth leading to an accelerated shift from physical retail to e-commerce. said Lupe Prada, Senior Trade Marketing Manager for Gumtree. Key Recommendations to maximise Value in E-commerce.

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Inside Retail

JUNE 8, 2021

The panel found that while Woolworths was informed about the demand for a more self-sustaining economy and better infrastructure in Darwin, it did not engage with the challenges faced by Aboriginal and Torres Strait Islander communities in the Northern Territory and the risks of alcohol-related harm. . Clouded judgement .

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Inside Retail

JUNE 28, 2021

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Retailers must delicately navigate the flow of personal information, with 89 per cent of consumers valuing transparency in how their data is used as a trust factor.

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Retail Focus

NOVEMBER 7, 2022

Customers and the public are becoming more informed about sustainable development, as it has become closely linked to the environment. Fashion brands investments are more concentrated towards creating value for customers, engaging them, and engaging with them. Successful pop-up stores are engaging, immersive and fun.

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Inside Retail

JUNE 13, 2024

Unlike traditional franchising or direct management models, Cotti Coffee has adopted an innovative partnership approach,” Yingbo Li, chief strategy officer at Cotti Coffee, told Inside Retail. How does Cotti Coffee’s business model support its rapid growth?

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Inside Retail

OCTOBER 26, 2023

Lightspeed is a single platform for point-of-sale, payment processing, inventory management and reporting which also includes tools for e-commerce and marketing. Liz Anderson, founder of the healthcare & beauty brand, White Earth, says Lightspeed’s inventory management feature saves her team time and stress in monitoring inventory. “I

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Inside Retail

JUNE 9, 2021

Flypay is designed to help customers check out faster online, by not having to enter payment, loyalty and delivery information separately, while collecting loyalty points at the same time. In the US, retail giant Walmart introduced an app known as Walmart Pay that holds credit, debit and gift card information for customers.

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Inside Retail

JULY 19, 2022

But now that customers are more tech-savvy and accustomed to online retail than ever before, brick-and-mortar retailers need to up their game and provide excellent in-store experiences if they want to lure people in and continue to engage them in-store. Here are a handful of ways that physical stores need to evolve in this new environment. .

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Inside Retail

AUGUST 21, 2023

In turn, engaged and satisfied workers are better able and more motivated to handle higher-value tasks, as well as customer satisfaction.” But that is conditional on the process being managed efficiently and by using the latest technology,” she says.

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Inside Retail

JUNE 10, 2021

Kate Lewis, general manager of HR at The Reject Shop, said customers at the moment are “out of control” and it’s not confined to lockdown in Victoria. In a practical measure, headsets have been supplied to staff on the floor so that they can alert a manager or team leader if they need help. “It

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Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Inside Retail

AUGUST 23, 2023

For many years, harvesting customer data was like prospecting for gold, with retailers collecting as much information as possible to tailor their customer experiences, foster loyalty and improve decision-making processes.

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Inside Retail

JUNE 20, 2021

Thanks to Australia’s world-leading management of the health and economic crisis, a majority of consumers report that the pandemic either had no impact or a positive impact on their physical, mental and financial wellbeing. Once businesses get this right there is a good foundation upon which to build a more engaging experience for shoppers.

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Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Equally importantly, the line-of-sight for field and corporate managers was significantly improved.

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Inside Retail

SEPTEMBER 14, 2021

Based on the information available, it seems likely that businesses will be responsible for checking proof of vaccination at the door, as they’re responsible currently for enforcing face mask and check-in requirements. But there are still many details missing about how the passports will work. On enforcing vaccine passports. “We’ve

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Inside Retail

JULY 15, 2021

But for businesses to cut through the noise of the extremely competitive world of email marketing, a strong collaboration between a company’s marketing and technology teams is needed, according to Iain Hunneybell, Yoox Net-a-Porter’s global head of information security. Is it an engagement message? Is it a promo message?

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Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. This includes breaking down goals such as employee engagement (something that will prove incredibly challenging yet essential to capture in an age of remote working). And finally – new income streams. It can also help retailers to monetise their data.

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