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As Australia turns the corner into 2025, the gift card industry is undergoing a remarkable transformation, reshaping how Australians celebrate special moments and navigate their budgets. This growth reflects new consumer behaviours, with gift cards becoming an integral part of daily life for Australians. billion in 2028, up from $4.8
Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagementgifting. Of course, gifting is still very big for us. Christmas follows the gardening seasons [in the northern hemisphere], so gardening may not always be the big gifting product.
Let’s dive into the shifts expected to alter shopping for this year’s holiday season and explore additional winning strategies for retailers. Giving as the new gifting Social good is at the forefront of consumers’ minds. Brands need to adapt to this new reality to stay competitive.
Fast-growing activewear brand LSKD is well-known for its highly engaged customer base. LSKD regularly conducts customer surveys and gathers feedback from conversations in its retail stores not to mention its 95,000-member private Facebook group to refine its product offering and communication strategy.
“While Australians continue to face cost-of-living pressures, particularly in a high-interest rate environment, we’ve seen that they’re still willing to spend, particularly on others during key gifting moments like Black Friday,” James Holloman, David Jones’ chief marketing officer, told Inside Retail.
Claus the fame she deserves as Adjoa shows off a ‘werkshop’ unlike anything you’ve seen before, with an epic outfit change and a swipe of No7 lipstick, she captivates viewers as the driving force behind festive gifting preparations. Sol de Janerio, and Laneige. Sol de Janerio, and Laneige.
This complements, rather than replaces, our retailer partnerships, ensuring we meet customers wherever they choose to engage with us. By establishing our own retail presence, we can offer a curated experience that brings Clarins’ unique heritage and ethos to life. IR : What is the store design concept and what drove this innovation?
Pop Mart’s Hacipupu character also gained significant popularity due to endorsement from K-pop star Chanyeol, though Liu was quick to clarify neither celebrity’s post was part of a planned strategy. “It The inherent unpredictability of these items replicates the thrill of receiving an unanticipated gift. per cent last year.
IR : What strategies, from merchandising to marketing, has Fishwife incorporated in order to reach its growth trajectory? Weve focused hugely on social media, on both our content and our regular engagement with a community of food enthusiasts and influencers.
Poppi gifted full-sized pink vending machines to 32 high-profile influencers stocked with soda cans in anticipation of the 59th Super Bowl. The prestige only gets you so far before the engagement stops converting or having real impact, Walsh elaborated. Second, learn to apologise.
We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales. How has customer behaviour changed?
We’ve been studying retailer strategies and sentiment towards pre-Christmas mega sales – Black Friday, Cyber Monday, Singles Day etc. Well, strategy matters. It’s an opportunity to assess the value of these sales events for your brand, and develop strategies to maximise their benefits while avoiding some of the risks.
This happens during gift-giving and for more involved purchases say a shopper is buying a rug, but isnt sure about the dimensions or materials. And people are interested: 64% of UK shoppers say that when theyre not sure what to buy, theyd definitely or probably be willing to engage with an AI assistant for help and recommendations.
We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail. Customers appreciate the interactive and engaging environments, enjoying hands-on experiences that go beyond traditional retail.
At the same time, gamification encourages engagement and amplifies marketing results. With the value of mixing in-person and online loyalty initiatives already well recognised, gamification is the new tool to encourage engagement outside stores, inspiring customers, revealing new products and ultimately, increasing sales.
But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Armed with this knowledge, you can tailor marketing and retention strategies to the unique needs of each segment, ensuring communications feel relevant and personalised.
Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. This is a highly effective tool for reaching your most engaged customers. For example, April Fool’s Day is a time for playful humour.
Typing a few words into a search engine is a key starting point for shoppers looking online for gifts or buying for themselves in Black Friday sales, the unofficial start of the holiday shopping season on the day after US Thanksgiving.
We are operating in unpredictable times, and being attuned to strategies and ideas that assist future success and growth, even if it’s just a small edge, is worth considering. If businesses are relying on talent acquisition as part of their growth strategy, they have a significant problem. A window of opportunity. One solution?
So, your channel strategy as a brand is critical at the moment.” Cumpstay cites luggage retailer July for excellence in acquisition strategy. Why unified commerce is essential Pursuing a unified commerce strategy is essential in any market, he explains. Those experiences add friction.
What can you do to engage guests and fulfill your trade show goals of leads, signups, or purchases with only a few days to create an impression and stand out from comparable companies on the floor? This approach begins with engaging and converting visitors in a setting with a variety of different possibilities. Everyone Loves Gifts.
But the random mixture of gifting and gadgets, impulse buys and small electrical appliances has never found its purpose — as attested by the always-present clearance bins and yellow tickets. Customer-first approach Given the chance to review the strategy, the Australia Post team has flipped the focus.
Stallworthy credits this to a well-executed prelaunch campaign that built an engaged database ready to buy or rent. “We Your Reformer’s business model is diversified across the retail and software space, creating a robust business that engages customers at multiple touchpoints throughout their buying lifecycle.
This post will explore the top 4 shopping events of Q4— Black Friday , Cyber Monday , Small Business Saturday , and Super Saturday —and provide actionable strategies for how product manufacturers can prepare and capitalize on these high-intensity sales days. Shoppers value speed, usability, and secure transactions from e-commerce platforms.
From the initial welcome series that set the tone for a customer relationship through to re-engagement campaigns that reignite interest and post-purchase flows that build loyalty, establishing an email marketing flow is critical to the success of a retailer-customer relationship.
It is an effective strategy in most industries, not just retail and e-commerce. This is a relatively easy additional level of engagement to add to your customer experience, and it can have a considerable upside. If you have people spending a lot of money with you, send them a note saying thank you, or even a little gift.
21 per cent of shoppers are drawn to gift cards and various gift choices. Thus, retailers need to set out the objective of each channel, she says – such as sales, engagement or awareness – and monitor activity on them to determine if each channel is underperforming or not.
The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success. Senior retail consultant at Univers Retail | Published author | Visiting lecturer.
Australian athleisure brand LSKD has appointed its first chief retail officer, the former director of retail for Lululemon ANZ Alex Shaughnessy, as part of its strategy to become a world-class retailer. Part of this expansion strategy is to give LSKD customers the ability to shop directly with the brand. “We
. “Separate to technology needs, and particularly as we emerge from disruptions shaped by the pandemic, we believe unique retail experiences will form a very important part of how children and families seek out and engage with highly beloved brands such as Toys ‘R’ Us.”
What is the secret to great workplace culture and engagement? Research consistently shows that if you develop a workplace culture that engages your teams, you will enjoy higher customer satisfaction, loyalty, productivity and profitability, and lower employee turnover. Make surveys mostly multiple choice and ask for honest responses.
It is now tradition to make, exchange and gift handmade beaded bracelets at concerts with other Swifties. Ahead of Swift’s touchdown in Melbourne, a video Bunnings posted earlier this week bejewelling one of its iconic straw hats had a lot of engagement and amassed over 172, 000 views in two days.
During the pandemic, the Australian womenswear brand Witchery turned 50, but rather than kicking back to party, the retailer revved its omnichannel strategy and worked on a new physical store concept. We were able to engage our store teams to assist with online fulfilment.
Gifts have long since been a consumer favourite for Valentine’s Day celebrations. So, as we approach Valentine’s Day, it brings an opportunity for retailers to plan their marketing strategy around getting more personal with their customers than ever before. How retailers are getting personal.
Social media and culture Like other markets, culture should always be considered as part of a business strategy to connect with local customers. Chuseok holds a significance similar to Christmas and is also a time for gifting, from companies presenting gift sets to their employees to families and friends exchanging gifts.
Consumers have been adopting various strategies to manage their budgets, but they expect more from brands to support their lifestyles. Making use of your customer data In the face of this, agile marketing and sales strategies are more critical than ever, requiring the ability to adapt to campaigns in real time.
Since the launch of its global sustainability strategy, “Our Responsible Journey,” in 2020, Samsonite has sought to weave sustainability into every aspect of its operations. A notable campaign worth mentioning is its gifting program, usually held at the year-end celebrations.
Throughout every year, there are many events and days where causes are recognised or celebrated that offer opportunities for brands to engage with their customers. Last year, Australian consumers spent nearly $500 million on Valentine’s Day gifts with a significant share of that transacted online.
When consumers search for holiday content online and in stores, they are still more likely than not to encounter Christmas-themed movies, home decor and gifting items. A separate report from Statista confirmed that in 2022, US consumers spent an average of $920 on Christmas gifts alone. billion and $966.6 per cent year over year.
Loyalty rainbow We label it employee loyalty, but really what we seek is tenure, commitment and engagement. So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? Out-of-date strategies won’t cut it. But that is the case only outside of work.
Every unboxing feels like unwrapping a special gift to myself. Unlike traditional art toys, the blind- box concept can be described as a clever marketing strategy that relies on consumer psychology. Blind boxes are also a popular gift option, bringing people with shared passions together and creating vibrant social communities.
Additionally, social features like multiplayer modes foster connections between players, driving ongoing engagement. Apart from well-thought-out creatives and engagementstrategies, Tayson also noted that game developers are using artificial intelligence (AI) and personalisation to keep gamers engaged.
MB & JH: When we launched our brand, we gifted our mask to 1000 micro-influencers on Instagram to give their feedback on the product. MB & JH: With over a million followers across our social media pages, our social media strategyengages with customers and connects like-minded individuals. Take feedback constructively.
Social media platforms are at the heart of the company’s customer acquisition and retention strategy. Le Dessert uses it to offer a personalised customer experience and broadcast new products, with much higher engagement than traditional email marketing. The platforms. The mission. “Our
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