This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
As Australia turns the corner into 2025, the gift card industry is undergoing a remarkable transformation, reshaping how Australians celebrate special moments and navigate their budgets. This growth reflects new consumer behaviours, with gift cards becoming an integral part of daily life for Australians. billion in 2028, up from $4.8
Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagementgifting. Of course, gifting is still very big for us. Christmas follows the gardening seasons [in the northern hemisphere], so gardening may not always be the big gifting product.
If you are encouraged to share successes and challenges at home, at school and amongst your social network, you will be more likely to be open to a ‘gift’ mindset. This mindset is all about embracing the gifts in both the challenging and positive experiences we encounter and then using these to progress ourselves and others forward.
Iconic Australian retailer Country Road has taken an innovative tech-led approach to maximising gift sales. Gift Flick is an e-commerce plug-in that enables consumers to virtually send any product or gift voucher in an e-tailer’s store. An end to order deadlines for online gift shopping.
But the experiential element of the product drives an equally successful offline presence, where consumers are more likely to make impulse buys, whether for themselves or as a gift. “I I don’t think we could ever be too heavily weighted one way or the other,” Barnes said about Ecoya’s mix of online and offline sales.
Fast-growing activewear brand LSKD is well-known for its highly engaged customer base. Here, the brands head of community experience, Jade Cameron, discusses the most effective ways to engage customers. With over 450,000 active customers and an average repeat customer rate of 60 per cent, customer loyalty is key to the brands success.
This complements, rather than replaces, our retailer partnerships, ensuring we meet customers wherever they choose to engage with us. By establishing our own retail presence, we can offer a curated experience that brings Clarins’ unique heritage and ethos to life. IR : What is the store design concept and what drove this innovation?
Claus the fame she deserves as Adjoa shows off a ‘werkshop’ unlike anything you’ve seen before, with an epic outfit change and a swipe of No7 lipstick, she captivates viewers as the driving force behind festive gifting preparations. Sol de Janerio, and Laneige. Sol de Janerio, and Laneige.
“While Australians continue to face cost-of-living pressures, particularly in a high-interest rate environment, we’ve seen that they’re still willing to spend, particularly on others during key gifting moments like Black Friday,” James Holloman, David Jones’ chief marketing officer, told Inside Retail.
Experience gifts and exciting days out offer a unique opportunity to create lasting memories and share incredible moments together. Children can learn about different species, their habitats, and the importance of conservation in a fun and engaging way. For more days out gift ideas, check out WonderDays.
Giving as the new gifting Social good is at the forefront of consumers’ minds. Beyond the holidays: Relevance, measurement, and AI In addition to these five shifts, there are ongoing opportunities for retailers to engage with their consumers to ensure they engage them past the point of the holiday hustle and bustle.
The search for that perfect Christmas gift turns out a fun journey when it starts approaching the season. Wonderdays offers an amazing gift universe with unusual and never-forget experiences in the UK for those who are looking beyond the usual ones. How does the WonderDays gift card work?
Digital gift-card provider Prezzee is mulling a float on the Australian Securities Exchange, and is looking at funding options in light of Square Inc’s impending $39 million Afterpay acquisition. The post Gift-card retailer Prezzee looking to go public appeared first on Inside Retail. million it generated in FY21 and the $6.4
This isn’t just a form of brand promotion but a powerful way to attract fan engagement through individuality and storytelling,” she added. The inherent unpredictability of these items replicates the thrill of receiving an unanticipated gift. Emerging markets Global expansion is now a major growth driver for the business.
An increasingly diverse and inclusive celebration Valentine’s Day in Australia has shown varied engagement levels in recent years. This change reflects a broader trend of valuing shared experiences and meaningful connections over material gifts, and of notions of love diversifying beyond the romantic or hetero.
Weve focused hugely on social media, on both our content and our regular engagement with a community of food enthusiasts and influencers. BM: Weve seen continuous growth in online gifting, so we will continue to lean into this with some really exciting gifting options.
The engagement takes place in five locations, including East Village (Zetland), South Village (Kirrawee), Moonee Ponds Central (Melbourne), Orion Springfield Central (Queensland), and Rhodes Waterside, with each venue having its own sets of programs and activities. The Bark Fest festival runs until Sunday, August 28.
Poppi gifted full-sized pink vending machines to 32 high-profile influencers stocked with soda cans in anticipation of the 59th Super Bowl. The prestige only gets you so far before the engagement stops converting or having real impact, Walsh elaborated. Second, learn to apologise.
The plan, according to Oroton’s chief executive Jenny Child is to inspire customers to come in-store to check out the technology, as well as invite passersby to engage with the mirrors. Oroton has been a ‘go to’ gifting brand for so many Australians over the decades, and we are working hard to make sure we continue in that role,” she said.
Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining how to deliver new engaging experiences virtually by leveraging new technologies. Small Gestures’ is a feature that allows TikTok users in the US to send promotional gifts and treats to their contacts. Valued at USD $3.73
In a new report from Emarsys, All I Want for Christmas , 1000 Australian consumers shared their concerns about shopping for gifts this year. According to the report, 30 per cent are worried their gifts will be delayed. Choosing the wrong gift.
We talked with leading retail experts from Adore Beauty, T2, Coco Republic, Jeanswest, and 2XU about customer loyalty, seamless commerce and customer engagement when the headwinds abound. However, some retailers arent seeing social media engagement translating into sales. How has customer behaviour changed?
This happens during gift-giving and for more involved purchases say a shopper is buying a rug, but isnt sure about the dimensions or materials. And people are interested: 64% of UK shoppers say that when theyre not sure what to buy, theyd definitely or probably be willing to engage with an AI assistant for help and recommendations.
FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.
Newly engaged couples are struggling to find wedding venues, booked up far in advance.? The Wedding Shop will offer bespoke gift lists and through dedicated services, customers will be able to make appointments for everything from wedding day makeovers and styling appointments to custom-made floral arrangements and canapé consultations.
The Australian Gift & Homewares Association (AGHA), which operates the Gift Fairs trade shows, has launched a collaboration with TradeSquare to provide its members with a means to wholesale trade homewares through their own dedicated landing page and member portal.
What can you do to engage guests and fulfill your trade show goals of leads, signups, or purchases with only a few days to create an impression and stand out from comparable companies on the floor? This approach begins with engaging and converting visitors in a setting with a variety of different possibilities. Everyone Loves Gifts.
Use this time for training, upskilling, onboarding, and securing engagement, which is critical as a retention strategy. The post This Christmas, give your business the gift of hiring appeared first on Inside Retail. Consider hiring during this period an investment, not a cost. This is the season to be jolly and recruiting.
The Sephora Store of the Future Shanghai edition features seven touchpoints, including care analysis, AI-generated look analysis, lift and learn, mobile POS, and personalised gift packaging. Sephora will also have a purpose-built Beauty Live Studio to gather Sephora’s beauty community for exclusive events or masterclasses.
In the short term, it will be important to engage and prepare teams adequately for what’s ahead, and to generate excitement about what can collectively be achieved. Not only does this fulfil a role requirement, it deepens loyalty and engagement across the organisation. For those organisations looking to recruit, competition is fierce.
I feel with confidence that anyone who walks through our doors and has an engagement ring made here, no matter what the budget, will walk out with something stunning that will last a lifetime. A lot of people haven’t been able to travel, so they are splurging on gifts for special anniversaries and birthdays instead.
We are transforming our brand experience to deepen our engagement with kids and kidults in Asia,” Leo Tsoi, CEO at Toys ‘R’ Us Asia, told Inside Retail. Customers appreciate the interactive and engaging environments, enjoying hands-on experiences that go beyond traditional retail.
Typing a few words into a search engine is a key starting point for shoppers looking online for gifts or buying for themselves in Black Friday sales, the unofficial start of the holiday shopping season on the day after US Thanksgiving.
The interesting thing is we started to see a few retailers starting Black Friday and Cyber Monday a few days earlier and starting to pull some of that early customer engagement into their pipeline,” observed Ioakim. We saw a 59-per-cent increase in e-commerce sales from the previous year. Global supply chain fear.
Collaborations might be for cash or in exchange for gifts. Mys Tyler says brands can make use of the Contributor Hub to find creators for projects that involve developing user-generated content and imagery for their media channels including websites, social platforms and advertising campaigns.
The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success. Senior retail consultant at Univers Retail | Published author | Visiting lecturer.
Aside from payments, we know merchants are also looking for simpler ways to integrate gifting, loyalty and direct marketing platforms to engage customers while maintaining direct relationships.”. In the US, retail giant Walmart introduced an app known as Walmart Pay that holds credit, debit and gift card information for customers.
Stallworthy credits this to a well-executed prelaunch campaign that built an engaged database ready to buy or rent. “We Your Reformer’s business model is diversified across the retail and software space, creating a robust business that engages customers at multiple touchpoints throughout their buying lifecycle.
But the random mixture of gifting and gadgets, impulse buys and small electrical appliances has never found its purpose — as attested by the always-present clearance bins and yellow tickets. And yet every site has its own floor space left over to retail.
21 per cent of shoppers are drawn to gift cards and various gift choices. Thus, retailers need to set out the objective of each channel, she says – such as sales, engagement or awareness – and monitor activity on them to determine if each channel is underperforming or not.
This is a relatively easy additional level of engagement to add to your customer experience, and it can have a considerable upside. If you have people spending a lot of money with you, send them a note saying thank you, or even a little gift. People are excited when they have purchased something new.
The Gilbert Review, led by Australian lawyer Danny Gilbert AM, gathered feedback from a large number of stakeholders and determined that the retailer had failed to engage with the community properly. We know that our customers want one, but we need to do it in a more responsible, engaged, thoughtful manner,” he said. “We billion.
But customers are the main winners from a successful unified commerce approach – they can shop wherever they want, whenever they want and they know their order history is there, they know every gift card they’ve purchased is going to work and they know that the promotions are seamlessly integrated across the platforms as well.
Segmentation ensures that communications are relevant to each customer group, increasing the likelihood of engagement. Did customers engage with product recommendations, or were they ignored? Building loyalty programs Loyalty programs are an effective way to keep customers engaged year-round.
We organize all of the trending information in your field so you don't have to. Join 29,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content