Inside Retail

JUNE 30, 2024

From acquiring an engagement ring to buying a wedding dress, few life events are as rife with retail opportunities as planning and hosting a wedding. Venetia Fryzer, an Edited retail analyst, noted that bridal accessories have gained popularity in the US market, as lower-ticket items that can be worn from engagement through to honeymoon.

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Inside Retail

AUGUST 22, 2024

During the Tokyo 2020 Olympics, which were delayed until 2021, more than 3 billion people tuned in globally, and digital engagement reached unprecedented levels. Emotional engagement The emotional rollercoaster of victories and defeats creates deep engagement with the event. This might be stating the obvious but it works.

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Retail Focus

APRIL 23, 2024

The 2024 Visual Merchandising and Display Show, hosted on April 16-17 at the Business Design Centre in London, provided a comprehensive look at the future of engaging retail spaces through innovative design and display. A key feature of the event was the comprehensive seminar and workshop schedule, within the newly introduced POPAI Zone.

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Inside Retail

JULY 14, 2024

. “When deciding if a product is sustainable, shoppers look for cues to make quick decisions and seem to focus more on the packaging or the product itself, rather than the labelling,” said Eloise Zoppos, research and engagement director at ACRS.

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Inside Retail

SEPTEMBER 2, 2024

IR : Can you share some insights into how Ghd engages with its customers to understand their needs and preferences? LD: We conduct extensive research and are consistently engaging with hairdressers and consumers all over the world to ensure we capture the needs of all hair types.

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Inside Retail

SEPTEMBER 12, 2023

According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.

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Retail Focus

MARCH 6, 2024

In this report in partnership with Retail Focus, James Breaks, Associate Director of Design at rpa: group , takes a close look into the past, present and future of our relationship with brands, and how we engage with them.

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Inside Retail

APRIL 29, 2024

“We have also seen a meaningful increase in customers interacting with our digital platforms and loyalty programs which is allowing us to engage on a more personalised basis with these customers.” ” Supermarket sales revenue increased 5.1 per cent to $9.07 billion while liquor sales fell 1.9 per cent to $786 million.

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Inside Retail

JULY 23, 2024

Second, social media has now evolved into social commerce, with upwards of 80 per cent of social media users engaging in shopping-related activities. AI powers chatbots which act as a filter for customer service teams, handling basic queries automatically in order to free up team members to deal with more complex customer engagement calls.

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Inside Retail

SEPTEMBER 5, 2024

“This revitalised space offers customers an immersive beauty experience where they can explore our extensive product range and engage with the latest beauty tech and digital elements,” said Mark O’Keefe, GM at Sephora Australia and New Zealand.

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Inside Retail

APRIL 29, 2024

Inside Retail spoke to Tim Page, New Balance’s Pacific retail manager, to discuss how the latest Chadstone concept store is creating the next generation of immersive and engaging shopping experiences. New Balance sits at the intersection of sports and cultural heritage and its new UCC concept stores aim to reflect that.

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Inside Retail

JULY 15, 2024

Our commercial team is looking to engage with potential partners via a request for proposals program for up to 32 sites totalling approximately 4000sqm across Perth Airport’s four terminals – T1, T2, T3 and T4,” said chief commercial & aviation officer Kate Holsgrove.

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Inside Retail

DECEMBER 19, 2023

Collins Foods said that three entities within its group have already engaged as respondents to the claim served last December 15. Collins Foods is a KFC Netherlands corporate franchisee and a KFC franchisee in Germany, on top of owning KFC and Taco Bell franchises in Australia.

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Inside Retail

JUNE 4, 2024

The nine affected workers engaged in cashier, baker and kitchen-hand positions at eight 85 Degrees locations in Sydney in 2019. The franchisor of the 85 Degrees cafe chain in Australia has been fined $1.44 million for underpayments at its franchisee outlets in Sydney.

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Inside Retail

MAY 2, 2024

Speaking at the World Retail Congress in Paris last month, Pelot said that retailers need to learn how to craft a brand voice that speaks to Gen Z and actively listens and responds to their preferences and ideals, fostering a loyal and engaged customer base.

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Inside Retail

OCTOBER 18, 2023

The new space further grounds Gaggenau as an industry leader within the Sydney community, engaging architects, designers, enthusiasts and distinguished identities alike,” said Andrew Jones, CEO of Australia and New Zealand for Gaggenau. With the new flagship, the brand said it targets the luxury consumer market and design-minded customers.

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Inside Retail

FEBRUARY 6, 2024

Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study.

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Inside Retail

DECEMBER 10, 2023

Weave in promotions for related products and loyalty program benefits, converting every email into an opportunity for additional sales and engagement. Retailers can use Klaviyo’s pre-built flow templates, add their own branding, and customise it with just a few clicks to create a flow to manage post-purchase engagement.

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Inside Retail

FEBRUARY 25, 2024

And the company has engaged a consultant to imagine how the brand could create a physical store. Adore Beauty Group enjoyed higher revenue in the fiscal first half on the back of a record number of returning customers and more active customers. The cosmetics retailer’s revenue increased 7 per cent to $100.7 million.

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Inside Retail

MAY 31, 2023

Using these techniques, retailers can create a positive and engaging shopping experience for their customers, build strong relationships, and drive sales growth over time. Customers who feel welcome as they enter the store are more likely to engage in conversation and subsequently make a purchase.

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Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

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Inside Retail

APRIL 25, 2024

However, Urban Rampage says no complaints or evidence of harm have been received and that Asic had not engaged with affected customers. It also urged First Nations politicians to visit the remote communities and give their opinion about the case.

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Inside Retail

NOVEMBER 1, 2023

As retail fundamentals continue to reset for high quality assets and move into a clear growth phase, domestic and offshore investors are proactively re-engaging and seeking out top-end shopping centre investment opportunities such as Midland Gate, particularly being a 100 per cent interest with management rights.”

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Inside Retail

MARCH 14, 2024

She transformed Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses,” he added. They built and scaled a data-first, AI-powered solution to deliver relevant, timely, omnichannel member campaigns that drive exceptional member engagement,” he added.

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Retail Focus

AUGUST 12, 2022

There are a number of innovations and new customer activations and engagement elements across the concept, customer experience and journey. With the ambition to equip customers with the tools and style confidence to succeed on their terms and to be their own BOSS.

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Inside Retail

JUNE 12, 2024

“Once complete, the reimagined Laneway will deliver an engaging dining precinct with elevated food and beverage offerings,” said McVay. Moreover, McVay said that the shopping centre is expected to benefit from the Claremont Quarter Laneway project.

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Inside Retail

MAY 23, 2024

Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience. Comprehensive training and a culture of employee engagement enable staff to represent brand values genuinely, enhancing the Invisible PR effect.

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Inside Retail

SEPTEMBER 7, 2023

Likewise, retailers are expected to increase their investments in this space to enhance customer engagement and reach a wider audience. The post Australia’s social commerce market tipped to top $2.67 billion this year appeared first on Inside Retail.

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Inside Retail

SEPTEMBER 1, 2024

In a statement, Cook said, “We’ve been actively exploring multiple options, including shutting down the Australian operations and engaging in discussions with potential international partners. A shift in consumer habits has been blamed for the brand’s difficulties.

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Inside Retail

JUNE 13, 2024

In China, he said, retailers want their customers to engage with them digitally. This is a truly digital environment to drive both footfall and continued engagement with customers.” They want the data, because they can use that to improve the customer experience, and to improve the company’s operations.

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Inside Retail

JUNE 4, 2024

We won’t be engaging in one-off rewards or conditional discounts; we want to bring to the insurance market what we have successfully delivered in our grocery operations – a trusted, high-quality product with Aussie insurance partners that delivers everyday competitive prices for customers,” said Rodney Balech, group director of Aldi Australia.

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Inside Retail

MARCH 4, 2024

Kopanidis believes that brands have reduced this consumer group to a stereotype that does not want to engage in the lifestyles and hobbies that are so often attributed to Gen X, Millennial, Gen Z and now Gen Alpha.

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