2024

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5 Simple Ways To Elevate Customer Perception Without Breaking The Bank

RetailMinded

When you’re on a budget, every small method of improving customer experience counts. Quality doesn’t have to mean expensive; you can make thoughtful, affordable upgrades to give you an edge and impress your customers without spending more than you can afford. Here are 5 simple, budget-friendly ways to boost how customers perceive your brand and add a touch of luxury to your products or services.

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Here’s how to unlock the power of in-store retail media

Inside Retail

With the evolution of retail media networks, brands and retailers are seizing the opportunity to shape consumer behaviour in real-time, using in-store touch points to elevate the shopping experience. Nowhere is this more evident than in Australian supermarkets where – following international trends – the deployment of digital screens is driving significant increases in sales of participating brands.

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Calm and Mindfulness Spaces in Stores

CAAD

Today, retail is facing increasingly demanding consumers who are more conscious of their well-being. Shoppers are looking for experiences beyond simply purchasing products. In response to these new expectations, many stores have begun implementing calm and mindfulness spaces —relaxation areas designed to offer customers a break in their shopping journey, resulting in a more pleasant atmosphere and often greater loyalty to the brand.

Space 52
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The Role of Technology in Modern Retail: How Product Startups Can Leverage AI

Retail Bound

Retail has come a long way from its traditional brick and mortar stores. With the rise of technology, retail has now entered the digital age where consumers can shop at the click of a button from the comfort of their own homes. One key player in this technological shift is artificial intelligence (AI). AI has revolutionized the retail industry by providing both product startups and retailers with valuable insights into consumer behavior and preferences.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Best Practices for Health and Beauty Displays to Maximize ROI

Creative Displays Now

Health and beauty displays act as your company’s in-store ambassadors, showing shoppers what your brand stands for and the benefits of using your products. Your retail display should use techniques like cross-merchandising and interactive elements to engage with customers and draw them into the aisle. You can implement these best practices to ensure your retail displays get the spotlight they deserve: Integrate Strategic Product Placement Product placement is the art of placing products to

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elliptical elements bring living room warmth to xframe studio’s OSC boutique in china

Design Boom

the design abstracts familiar scenes from a living room and reassembles them into a clothing store. The post elliptical elements bring living room warmth to xframe studio’s OSC boutique in china appeared first on designboom | architecture & design magazine.

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On the surface – the difference between first and second surface in window graphics

Drytac

Authored by Kieran Blacknall, Operations Manager at Drytac Many professionals will be familiar with the concept of window graphics, given the explosion of popularity of these applications in recent years. What may not be so clear is the different options when it comes to installing and applying these colourful graphics. There are two main ways of placing window graphics: first surface and second surface.

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Shogo Onodera transforms existing surfaces in Tokyo boutique to "avoid making anything new"

Dezeen

Marble covered with plaster and metal treated with acid are among the repurposed materials used by Japanese architect Shogo Onodera to minimise waste while fitting out the flagship store of fashion brand IZA Tokyo. The boutique takes over an existing retail space in the city's Shibuya district, where the previous tenant had left the interior largely intact with much of the display furniture and internal surfaces still in functional condition.

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87% of Gen Z Business Owners and Key Decision Makers Choose Coffee Brands that Prioritise Eco-Friendly Practices

Retail Focus

Nespresso Professional, a leading provider of premium coffee solutions for businesses, has published new research into the factors influencing business choices when purchasing coffee. Despite a challenging economic climate and concerns over the cost of doing business, the 2,000 business leaders surveyed are still prioritising sustainability when buying coffee.

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Boost Retail Efficiency with Better Communication Tools

Promotion Tech

Why Retail Operations Need Reliable Communication and Staffing Solutions The holiday season is a critical time for retailers. Whether you’re managing a bustling clothing store, a Big Box retail chain, or a tech-heavy store in the mall, your team is about to face its most challenging few months. From an influx of customers to an increase in inventory and staff, the holiday rush can easily overwhelm even the most prepared retail operation.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Australia’s best retailers at returns: Bed Threads, The Iconic, Oroton

Inside Retail

Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the returns experience for November, from customer re-packaging and returning a product to receiving their refund.

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Merry Hill hits its stride as Footasylum Opens upsized store

Retail Focus

Merry Hill has announced that Footasylum, the leading streetwear retailer, has launched its upsized store at the centre, tripling its footprint. Combining its existing unit with the adjacent space, Footasylum has expanded its presence at Merry Hill from 3,000 to 10,000 sq ft. The upsized store introduces innovative features, including a mobile payment system that speeds up checkout, new digital screens, and a refreshed fit-out.

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The state of insolvencies in the retail industry

Retail Focus

The British high street has endured a string of high-profile insolvencies in recent years, leading to the demise of household retail brands. Retailers are fighting to stay out of the red as record-high inflation, rising rent, the cost of living crisis, and growing popularity for ecommerce dent already reduced budgets. Chris Bristow, a company liquidation and corporate rescue specialist at Real Business Rescue, examines the financial health of retail businesses under the current climate.

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Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. The key to thriving? Automation. This year, Australian shoppers are expected to spend a jaw-dropping $6.7 billion during the Black Friday/Cyber Monday weekend, up 5.5 per cent from 2023, according to Roy Morgan.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Mark Ingram Atelier continues to set the standard for what a luxury bridal experience can be.

Retail Focus

The Mark Ingram Atelier is synonymous with being at the heart of luxury and fashion, situated just steps away from the vibrant Park Avenue. For the past 20 years, it has been a beacon in bridal fashion, drawing brides from around the globe who seek not only the finest couture but also an intimate, personalised experience in a setting rich with history and sophistication.

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Standing on solid ground with practical sustainable floorings

Retail Focus

There is no escaping the subject of sustainability, with retailers under increasing pressure to implement changes to make them into a more planet friendly operation. Of course, this is much easier said than done, with “going green” not something that can be done overnight and instead requires careful thought and planning. While there are some more obvious steps retailers can take to bolster sustainability such as switching plastic-based bags for paper alternatives and putting in place product re

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Koala Living penalised for misleading consumers

Inside Retail

Furniture and homewares retailer Koala Living has been fined $56,340 for misleading customers about their rights to remedies for faulty products. The ACCC previously issued Koala Living with three infringement notices after many consumers complained the company had wrongly stated their rights. The company said the remedies were limited to a 72-hour period or the period of the manufacturer’s warranty, and that it could choose the type of remedy for minor and major faults.

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The Reject Shop plans more stores as sales surge

Inside Retail

Discount variety retailer The Reject Shop plans to open more stores this year to support sales growth and increase profitability. In a trading update, the company said it is targeting to open 15-20 new stores in FY25. The chain currently has 386 stores nationwide, having opened 67 new stores and closed 35 underperforming ones since June 2020. According to chairman Steven Fisher, the discount variety sector presents a significant opportunity for growth over the medium to long term.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail Roulette – Why Black Friday and Cyber Monday discounts are a complete gamble for retailers and consumers alike

Retail Focus

It’s official – long gone are the days of the standalone Black Friday and Cyber Monday discounts. Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

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How Prada and Miu Miu are tapping into a younger crowd through Snapchat Bitmoji

Inside Retail

Prada and Miu Miu’s new partnership with Snapchat’s Bitmoji platform, allows customers to deck-out in designer threads for a fraction of the price. High-profile fashion collaborations are nothing new, but does making luxury accessible and marketing it to a younger audience come at a cost? Bitmoji, is a platform subsidiary of social media platform Snapchat, and there are over 2.7 billion Bitmoji avatars globally.

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Luxury fashion retailer Harrolds collapses; creditors owed $16 million

Inside Retail

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

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Coffee Treat unveils franchise model, plans regional growth

Inside Retail

The Victorian hole-in-the-wall coffee shop Coffee Treat has launched into franchising, with plans to extend into country towns. Director Chelsea Hayward told Franchise Executives , “I’ve heard so many times people say they can’t get a decent coffee in the country. So by franchising, I aim to make it accessible to country people. They haven’t had a lot of variety in small country towns.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Small retailers expect upcoming holiday trading to be ‘more essential than ever’

Inside Retail

Australian retailers forecast a $69.7 billion boost in the lead up to Christmas, expecting this coming trading season will be “more essential than ever.” The Australian Retailers Association (ARA) and American Express Small Retail Index shows that 44 per cent of small retailers are expecting sales to be slightly up or significantly up from last year.

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Amazon planning ultra-cheap site to counter Temu, Shein

Inside Retail

Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson

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Evening wear brand Alamour The Label to open Sydney flagship in Darlinghurst 

Inside Retail

Women fashion brand Alamour The Label will launch its first flagship store in Sydney in mid-month, marking its expansion from online to physical retail. The store, located at 255C Oxford Street, has a Mediterranean-inspired design in nude and gold tones and offers a range of collections, including the Le Rouge and Honey lines. There will also be cocktail dresses, evening attire, and vacation designs, with prices ranging from $100 to $840.

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Only 7 per cent of clothing waste in Australia is recycled, study finds

Inside Retail

Each year, more than 200,000 tonnes of clothing are discarded into Australian landfills , primarily influenced by the fast fashion model, according to a recent study by Professor Alice Payne from RMIT’s School of Fashion & Textiles. Despite the potential for more than 90 per cent of clothing to be reused or recycled, only 7 per cent is processed for recycling, with an estimated half of household textile waste ending up in landfills.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

What trends can online merchants expect after more than two years of exponential growth? Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels.

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Europe’s largest luxury watch house opens in Promenaden, Oslo’s Fashion District

Retail Focus

Norwegian family-owned watchmaker Urmaker Bjerke has opened Europe’s largest luxury watch house at Eger quarter in Promenaden, Oslo’s Fashion District. Bjerke House, set over 2,965 sq. m. across three floors, will be home to brands such as Patek Philippe, Cartier, OMEGA, Tudor, Panerai, IWC Schaffhausen, Blancpain, Longines, Hublot and Breitling. The space will also act as the headquarters of Urmaker Bjerke , with six different entrances for the store’s most well-known brands.

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How Amazon plans to disrupt the grocery sector by merging choice and convenience

Inside Retail

It has been seven years since Amazon acquired the American grocery chain Whole Foods Market, but from its perspective, it is still only scratching the surface of the grocery sector. However, at last week’s Delivering the Future event in Nashville, Tennessee, the retail giant announced major plans to combine choice and convenience for its customers. “The way we see it: It’s still Day 1,” stated Tony Hoggett, senior vice president of worldwide grocery stores at Amazon.

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How Parachute’s consistent marketing and quality designs won over millennials

Inside Retail

When you think about the types of businesses millennials and Gen Z consumers frequent, apparel or beauty brands may come to mind first, but what about home goods? Research shows that millennials make up an increasingly large part of the consumer base for home goods and furnishings, which includes products ranging from bedspreads to furniture. Data collected by the National Association of Realtors also found that millennials made up 43 per cent of home buyers in 2021, the largest generational gro

Marketing 244
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Dusk’s sales increase in first 20 weeks

Inside Retail

Dusk posted higher sales in both online and physical stores in the first 20 weeks of the fiscal year. The home fragrance retailer’s sales rose 12.7 per cent year over year, with like-for-like sales growing 11.5 per cent. Online sales surged 41.2 per cent, while brick-and-mortar store sales jumped 10.7 per cent. “We have opened two new stores and further extended our reach with the launch of 12 pop-ups in flagship centres across the country,” said Vlad Yakubson, Dusk CEO and MD.

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Sustainability at Retail

Sustainability impacts every nation, company, and person around the world. So much so that, in 2015, the United Nations (UN) issued a call for action by all countries to work toward sustainable development. In response to this and as part of a global Sustainability at Retail initiative, Shop! worked collaboratively with its global affiliates to address these critical issues in this white paper.