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The retail industry is shifting. The way that consumers shop and has changed from a largely product-focused activity to one that puts a higher emphasis on the experience. The same is true of customer service. The question that raises for retailers, then, is how do they still provide the standard services expected of them while also meeting the new needs of the modern shopper?
Since I first saw a piece of Caralarga I fall in love with the simplicity, I started to follow them and could not believe the studio was located in Querétaro my home town city, so of course when we came back from the Netherlands It was one of the first things I wanted to visit. CARALARGA is a Mexican workshop of handcrafted jewellery, inspired by the raw materials of nature.
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Introduction Designing for the human experience is an important tool for designers and retailers. To design for the human experience is to create more personalization and emotional connections for the consumer. Retailers can achieve these experiences for their customers by embracing data-driven solutions, personalization, and technology into their physical environments.
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