Sat.Jan 04, 2025 - Fri.Jan 10, 2025

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Mass brand premiumisation; a promising brand strategy?

Retail Focus

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer Mass brand premiumisation has emerged as a pivotal trend in recent years, with brands striving to secure higher-value market segments while retaining their broad consumer appeal. This approach enables brands to boost profitability, elevate their image, and sustain growth in fiercely competitive markets.

Strategy 147
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After the Christmas high comes the returns, here’s how to break the cycle

Inside Retail

Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The Australia Institute projected an estimated $1 billion worth of unwanted Christmas gift waste in 2024, with 27 per cent of Australians expected to receive gifts they will not use.

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Managing Holiday Returns with Smart Lockers

Parcel Pending

Although retailers typically accept returns as a cost of doing business, more and more are struggling to manage the onslaught of returns caused by online shopping. This blog explores ways retailers can reduce returns and lower operational costs, as well as how smart lockers can help improve the customer experience. Predictions for Holiday Returns in Early 2025 Returns are skyrocketing and are expected to hit 17% of all merchandise sales, creating a $890 billion problem for retailers. 1 The retur

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When it comes to terracotta, we need to think big

Design Wanted

Age-old materials such as clay are somewhat cosmically fascinating as their design evolution reflects not only the mindsets but the […] The post When it comes to terracotta, we need to think big appeared first on DesignWanted.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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The Impact of Branded Displays on Customer Perception and Purchasing Decisions

Scrube

First impressions are everything, especially in retail. Branded displays are great ways of showing off your retail space in a more physical structure. This can showcase your values and what you represent, so its important to have the right display that fits you and your customer base. S-Cube Fixtures specializes in all things custom displays, and were the people to go to if you need help finding the perfect display for your store.

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How Mitre 10 personalised its e-commerce site for every store in its network

Inside Retail

As head of digital at Metcash’s Independent Hardware Group (IHG), the $2.1 billion business behind Mitre 10 and Home Hardware, Anna Kismet is a firm believer in using technology to solve unique business problems. One problem she has been working on since joining IHG in 2022 is how to manage the backend systems and processes for a business, Mitre 10, with over 500 stores that are all individually owned and operated. “From a technology point of view, you have multiple point-of-sale sys

Location 260

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Aldi to invest over £40m in Scotland over the next two years

Retail Focus

Aldi is set to continue its expansion in Scotland, confirming today it plans to invest more than 40m over the next two years, opening three new stores in Arbroath, Baillieston and Kirkintilloch in 2025. The investment supports the retailers growth ambitions north of the border and will allow it to keep up with growing consumer demand. In 2024, Aldi celebrated 30 years in Scotland, having opened its first store in Kilmarnock in 1994.

Planning 162
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HeFlies: the art of being present 

Design Wanted

Its a futuristic balloon, Its a space cushion, Its a floating pouf! Thats one way of reacting to HeFlies upon […] The post HeFlies: the art of being present appeared first on DesignWanted.

Art 105
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Black Friday boosts Australia’s November retail sales

Inside Retail

Australian retail sales saw significant year-on-year increase in November, largely attributed to the Black Friday sales. “Black Friday sales events proved once again to be a big hit, with widespread discounting and higher spending across all retail industries,” said Robert Ewing, head of business statistics at the Australian Bureau of Statistics (ABS). “The popularity of Black Friday sales continues to grow with promotional activity now stretching across the entire month of Nov

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louis vuitton celebrates murakami collection with NYC pop-up echoing tokyo’s capsule hotels

Design Boom

the pop-up hosts the louis vuitton x murakami re-edition, which revives motifs from the 2003 partnership. The post louis vuitton celebrates murakami collection with NYC pop-up echoing tokyo’s capsule hotels appeared first on designboom | architecture & design magazine.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Sensible gifting took centre stage as consumers embraced practicality this Christmas

Retail Focus

This Christmas, UK shoppers showed a clear shift towards sensible spending, prioritising useful, practical gifts over luxury and indulgence. New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives.

Gifts 147
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Vans installs skateable ramp at refurbished central London store

Dezeen

A travertine ramp forms the centrepiece of the Vans West End store in London , which was remodelled by architect Andrea Caputo to celebrate skateboarding , music and art. American apparel and accessories brand Vans looked to its skateboarding heritage when developing the concept for its store on London's Oxford Street, which it has occupied since 2019.

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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in sales revenue (across cloud, advertising and marketplace sales) in calendar year 2023, up from $2.63 billion in

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SESN curates dynamic colored lighting for sensory beauty clinic design in japan

Design Boom

downlights and indirect lighting shift in color and brightness, enhancing the client journey. The post SESN curates dynamic colored lighting for sensory beauty clinic design in japan appeared first on designboom | architecture & design magazine.

Curate 195
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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Pricer Plaza now available on Google Cloud Marketplace

Retail Focus

Pricer , the leading in-store automation andcommunication solutions provider, has announced its availability on Google Cloud Marketplace, allowing retailers to quickly deploy and seamlessly integrate Pricers ESLsolutions within their Google Cloud engagement as part of their digital transformation strategies for their store networks. Google Cloud Marketplace offers a universal catalogue of solutions, both from Google Cloud and its certified best-in-class technology partners, which help enterprise

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Josmo opens Mumbai store with "just the right amount of drama"

Dezeen

Goan furniture brand Josmo has opened a flagship store in Mumbai , designed by founder Anjali Mody to reflect a contemporary approach to Indian design craft. With India's interior design market growing fast , Josmo is one of several homegrown brands on the rise. The Mumbai store is the company's first outside Goa, where it was founded by Mody in 2010.

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Woolworths and Coles drew consumer ire for cost-of-living pressures in 2024

Inside Retail

Woolworths and Coles, Australias supermarket goliaths, have gone from Covid-19 heroes to cost-of-living villains in the last two years. Two of the nations major employers, with a combined workforce of 320,000 staff and about a 66 per cent share of the grocery market, Woolworths and Coles endured a 2024 they would no doubt rather forget. There has, of course, been political and media scrutiny of the supermarket sector in the past but in 2024, Australias two largest retailers were caught in a poli

Consumer 246
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palm collection by jean-michel wilmotte leads parla’s first maison&objet showcase

Design Boom

parla debuts at maison&objet 2025 with a curated selection of its top in-house creations and collaborative collections with renowned designers. The post palm collection by jean-michel wilmotte leads parla’s first maison&objet showcase appeared first on designboom | architecture & design magazine.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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The O2 celebrates highest volume of visitors and sales ever recorded

Retail Focus

The O2, the live entertainment, leisure, and retail destination, has recorded its best-ever year for sales and footfall. These standout results have been strengthened by significant leasing across the Entertainment District and Outlet Shopping at The O2, as well as the growing importance of social spending, and reaffirm The O2s position as a market-leading retail and leisure destination in the UK.

Shopping 147
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Bernheimer Architecture turns LA auto shop into Malin+Goetz boutique

Dezeen

A eucalyptus-toned lounge is tucked at the back of this Silver Lake store that Brooklyn studio Bernheimer Architecture has designed for skincare brand Malin+Goetz. The retail space in the east Los Angeles neighbourhood is intended to celebrate "the city's long-established history as the center of the film industry" according to Bernheimer Architecture.

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Shein scales up eco-friendly denim production

Inside Retail

Shein is scaling its adoption of Cool Transfer Denim Printing technology by 90 per cent to boost sustainability in denim production. This method implemented in 2021 in partnership with NTX significantly reduces water and energy consumption while streamlining the manufacturing process. Last year, approximately 380,000 pieces of Shein denim apparel were made using Cool Transfer Denim Printing, saving more than 10,000 metric tonnes of water compared to traditional production methods.

Contrast 278
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This architectural marvel injects new life into the urban fabric

Design Wanted

A concept most probably currently in the making, what if we could peer inside the structures of the buildings around […] The post This architectural marvel injects new life into the urban fabric appeared first on DesignWanted.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Why Branded Workwear is Vital for Retail Staff

Retail Focus

In todays competitive retail landscape, creating a memorable brand image and ensuring smooth operations are more crucial than ever. One often-overlooked but highly effective way to accomplish both of these objectives is by implementing branded workwear for retail staff. From enhancing professionalism to boosting brand recognition, branded uniforms provide a range of benefits that positively impact both employees and customers.

Unity 130
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Focus Five: 2025 Trends

Retail Works Inc

Five tips on the fifth of each month: What five things can you do in one month to make a difference on your selling floor? Biophilia – Yep, going strong and getting stronger. Bringing the outdoors in, will continue to be seen across all types of interior environments. And it makes perfect sense since we are part of nature and nature keeps us healthy!

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Australia’s first M&M’s store opens in Melbourne

Inside Retail

M&M’s has launched its first store in Australia after announcing the opening last month. The location, opening from January 6 to January 26 in Melbourne, features M&Ms chocolate wall and products made in Ballarat. M&M’s Melbourne, part of the partnership with the Australian Open, is the brand’s unofficial eighth store worldwide and the first in the Southern Hemisphere, drawing inspiration from M&Ms New York, London, Las Vegas, Shanghai, Berlin, Disney Springs, a

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Pininfarina is designing the future of sustainable EV charging

Design Wanted

Mobility has always shaped the landscapes around us, from city streets to rural highways, all deeply tied to infrastructure that […] The post Pininfarina is designing the future of sustainable EV charging appeared first on DesignWanted.

Design 102
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Holland & Barrett upsizes on Oxford Street, opening their latest wellness destination on The Langham Estate

Retail Focus

Holland & Barrett joined The Langham Estate at 146/148 Oxford Street on 20 December, relocating from 52 Oxford Street as part of its strategic expansion on the famous shopping thoroughfare. The deal takes the 11.3-acre Estates total ground floor retail to 87.5% let, with a number of further deals in progress as demand for prime retail space in the West End continues.

Location 147
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Louis Vuitton and Murakami create NYC pop-up informed by Tokyo hotels

Dezeen

Fashion brand Louis Vuitton and artist Takashi Murakami have created a New York City pop-up store with multiple colour-blocked rooms and furniture with rounded edges to showcase a new phase of their collaboration. Located in New York's SoHo neighbourhood , the pop-up store celebrates the original 2003 Louis Vuitton x Murakami collaboration with updated and original versions of bags, accessories and other items displayed in small, bright, monochrome spaces.

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Godfreys relaunches online under new ownership

Inside Retail

Vacuum retailer Godfreys has relaunched online under its new owner Future Innovation Holdings. “A new era begins with our online sales channel that will bring back some of Australia’s iconic floorcare brands such as Wertheim, Pullman, Sauber, I-Vac and Work Hero,” said Godfreys in a LinkedIn post. In a separate post, the retailer said, “Godfreys has faced challenges, but as they say, it doesn’t matter how you fall; it’s all about how you rise!

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Here’s to many more: Apartment Zero turns twenty-five

Design Wanted

Originally conceptualized as a design gallery-meets-visual retreat, when Douglas Burton and Christopher Ralston founded Apartment Zero back in 1999 in […] The post Heres to many more: Apartment Zero turns twenty-five appeared first on DesignWanted.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.