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Social media has enabled consumers to become more engaged with retailers than ever before – but this is not without it’s problems. Access to boundless, instant information has caused retail trends to become fragmented (“The new trend is that there is no trend”) making large-volume fashion sales harder to predict. And the supply chain route has slowed right down after many large businesses moved their manufacturing processes offshore to low-cost/cheap-labour locations.
Normal. 0. false. false. false. EN-US. X-NONE. X-NONE. Experience strategy is much more than a buzzword. It’s a concept that can be approached from a number of disciplines: user experience (UX), usability, or customer experience to name a few. In retail, customer experience strategy could be seen as the impressions you want your customers to have as they travel through your store – from interest, to engagement, to purchase and beyond.
In the retail world, there is no merit in scoring shelf space if you’re not able to keep it. That being so, retailers often conduct category reviews, where you’re given the task of proving your product’s worth to the retailer in order to keep your product in their store. As daunting as it might sound, a category review doesn’t have to feel like a trip to the principal’s office.
Surprising new research released at the beginning of this month suggests that some mobile shoppers are still wary about using their smartphone or tablet to make purchases online. Despite the push towards a ‘mobile first’ web, it has been reported that small screens give cause for concern as shoppers tend to worry that they are not ‘seeing the full picture’ on a mobile app – or that they could be losing out on special offers or missing hidden costs.
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Normal. 0. false. false. false. EN-US. X-NONE. X-NONE. Much has been said about the effect of e-commerce success on retail environments. Online sales accounted for almost 12% of sales last year, but the real news is that retail remains strong and stores that can create a successful retail environment will still thrive. In many ways, a carefully crafted environment can help boost in store sales beyond those of online channels.
Normal. 0. false. false. false. EN-US. X-NONE. X-NONE. If you’re looking for a digital-first brand that has successfully branched into to brick and mortar stores, it’s hard to miss Shinola Detroit. Through carefully crafted retail environments and event marketing, Shinola is one brand that has managed to connect with the neighborhoods where their stores are located, all while maintaining the brand's (mostly) Detroit narrative.
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