Revealed: The secret CX strategies to dominate in a downturn
Inside Retail
JULY 11, 2024
In the current state of retail, demand and conversion rates are steadily dropping among traditionalist shoppers. At the same time, a small group with a New Economic Order (NEO) mindset seem untouchable by the economic state and is driving up to 70 per cent of discretionary spending in Australia. A groundbreaking, soon-to-be-published market insight report by Resonate CX unveils the pain points, drivers and preferences of these two consumer groups in Australia.
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