Wed.Jun 19, 2024

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Is the customer always right? Putting the power of brand communities to the test

Inside Retail

In retail, it’s generally understood that “the customer is always right,” and businesses that can effectively tap into this advice, regardless of their product or service offering, are said to be best placed for success. Investing in customer service channels and technology can be a costly practice, but to quote another popular phrase, “You have to spend money to make money.

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Saucony Unveils Paris Fashion Week ‘Comfort Zone’, in partnership with Distance and Views

Retail Focus

Saucony, a leading global performance running lifestyle brand, has teamed up with Parisian running store Distance and French media title Views to unveil the first-ever Fashion Week ‘Comfort Zone’ in Paris. Between June 18th and 22nd, the brand will take over the coffee shop Fauna to provide an immersive brand experience open to the public for coffee, food and drinks.

Fashion 162
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Is the customer always right? Putting the power of brand communities to the test

Inside Retail

In retail, it’s generally understood that “the customer is always right,” and businesses that can effectively tap into this advice, regardless of their product or service offering, are said to be best placed for success. Investing in customer service channels and technology can be a costly practice, but to quote another popular phrase, “You have to spend money to make money.

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Practical Strategies To Design For The Planet

All Work

Regulatory pressures, investor demands, and environmental consciousness are driving corporations to adopt eco-centric commitments to reduce carbon emissions and conserve natural resources. Environmental certifications like LEED and BREEAM are evolving to focus more on carbon emissions, alongside the rise of new frameworks such as NABERS. The integration of data analytics and smart building technologies is essential for carbon management and sustainability in the built environment.

Strategy 107
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Net-A-Porter to exit China: What’s the future for multi-brand luxury platforms?

Inside Retail

Richemont’s online multi-brand luxury retailer Yoox Net-A-Porter (YNAP) is reportedly withdrawing from China, according to multiple local sources. The company’s joint venture with Alibaba, named Feng Mao, is anticipated to undergo liquidation. Richemont’s spokesperson told the Financial Times the move was made in the context of a global YNAP plan to focus “investments and resources on its core and more profitable geographies.

Strategy 147
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Drytac announces Jeff Mercer as new Territory Sales Manager for Southeast US

Drytac

Jeff Mercer brings more than 25 years of experience working across sales, business development and customer service to the role at Drytac. Drytac , the leading international manufacturer of self-adhesive materials for the large-format print and signage markets, is delighted to announce the appointment of Jeff Mercer as its new Territory Sales Manager for the Southeast US.

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The rise of predictive AI in slot machines: what it means for players

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The gaming industry has always been at the forefront of technological change. Technology has transformed how we play and experience casino games, from the introduction of digital slot machines to the integration of online casino platforms.

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Choice finds Aldi cheaper than Coles, Woolworths – on 14 grocery items

Inside Retail

The average full-size Australian supermarket stocks around 20,000 SKUs – but by shopping for just 14 items, Choice has concluded that Aldi’s grocery prices are 25 per cent less than those of the two major players. As part of the study, the consumer lobby group sent mystery shoppers to 81 regional and metropolitan supermarkets nationwide, including Aldi, Woolworths, and Coles, to record prices of 14 grocery items, namely: Apples Carrots Weet-Bix Sliced white bread Flour Penne White sugar Te

Location 130
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Argos launches 2024 Summer Sale, with 1,000s of offers available across home furniture, beauty essentials, home electricals, jewellery, toys and much more

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Today, Argos has launched its 2024 Summer Sale, with 1,000s of offers now available across home furniture, beauty essentials, home electricals, jewellery, toys and much more! Shoppers can save up to 1/2 price on selected products this summer, with offers available until 16th July*.

Outdoor 59
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Interiors displays fine designs from the Italian brand Francoferri

Design Middleeast

Interiors, the home furniture brand renowned for over five decades of design excellence, is home to some of the world’s best furniture brands, including the Italian design powerhouse, Francoferri. Interiors continues to focus on innovation, quality materials, and skilled craftsmanship, bringing a world of unique designs to suit every style and taste through its catalogue.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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The Perfume Shop implements new website accessibility features to make online shopping more inclusive

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Perfume Shop, the UK’s largest fragrance retailer, has introduced and implemented new personalised website accessibility features, to make online fragrance shopping more inclusive and accessible for people with disabilities.

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How we design for specialist stores 

Barber Design

When retailers or D2C brands come to us to design a physical presence for them we ask if they have a site secured, and how far into the process they are. Some clients are still mulling over a store location, discussion the lease with the landlord or have all contractors lined up and some are still scoping out different locations – its a huge mix.

Design 52
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Capri-Sun partners the National Sports Network, to help increase children’s access to sport

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! To celebrate 2024’s ‘Summer of Sport’, from May to July 2024, shoppers purchasing selected packs of Capri-Sun will be able to claim a free sports session in their local area, for children aged 5-16. The offer will be available nationwide across all major retailers, from supermarkets to local convenience stores, enabling as many shoppers as possible to ex

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7 Ways Material Selection Impacts your Branding

Mindful Design

At Mindful Design Consulting, we are big on careful material selection, and we have more than once raved about new materials we’ve fallen in love with. The reasons go way beyond our understandable love for beautiful things and durable designs. Choosing the right materials has a lot to do not only with the beauty and […] The post 7 Ways Material Selection Impacts your Branding appeared first on Mindful Design Consulting.

Design 52
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Radnor Hills founder elected new president of the British Soft Drinks Association

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Radnor Hills founder and CEO William Watkins has been elected as the new president of the British Soft Drinks Association (BSDA). Kicking off his tenure, Watkins called on the Welsh Government to help unlock the way for an interoperable Deposit Return Scheme (DRS) to support recycling.

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Marketing Strategies: Catering to Health-Conscious Customers in 2024

RetailMinded

You know health-conscious customers are reshaping the market, right? This year, it’s all about meeting their evolving needs. From innovative product selections to smart advertising campaigns, you need fresh strategies. Understand your customer base like never before. Offer them exactly what they crave. Boost your sales by keeping up with the latest trends in wellness.

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Top 10 Trade Shows in Washington DC 

Trade Show Booth Companies - Trade Group

Squeezed between iconic monuments and historic landmarks, the city’s out-of-this-world convention centers and exhibition halls buzz with brand-forwarding activity year-round. In Washington, D.C., networking opportunities are as monumental as the Capitol building, making every visit to the nation’s Capitals an unforgettable experience. Here are the top 10 trade shows in Washington, D.C., for 2024-2025. 10.

Space 52
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Scurri: why focus is key to success in the era of AI

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Artificial Intelligence presents both threats and opportunities but it can be hard to understand the difference without a clear focus on how it can help improve your fulfilment and post purchase promise to your customers, says Rory O’Connor, the founder and CEO of Scurri Like any technology, artificial intelligence (AI) appears to have the potential to [

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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How we design for specialist stores 

Barber Design

When retailers or D2C brands come to us to design a physical presence for them we ask if they have a site secured, and how far into the process they are. Some clients are still mulling over a store location, discussion the lease with the landlord or have all contractors lined up and some are still scoping out different locations – its a huge mix.

Design 52
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KPMG survey shows scale of 2024 discretionary spending hit as household cost pressures mount

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Four in 10 consumers say they’ve cut back on non-essential spending, reducing their monthly discretionary budget by £77 on average compared to the start of the year, according to KPMG’s quarterly Consumer Pulse.

Light 52
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#Interview: Quick Fix by Dress My Room

Design Middleeast

Hend Al Abbar, Founder of Dress My Room ‘Dress My Room,’ the interior design studio by Emirati sisters Hend and Hamda Al Abbar, has launched a signature ‘Quick Fix’ service to lend aesthetic uplifts for commercial spaces. Having established its niche by providing three-day home makers through the ‘Quick Fix’ service, Dress My Room’s innovative interior design offering is as easy as it can get – with asimple step-by-step process.

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Research by Absolut Vodka X Sprite reveals how Gen Z are socialising in 2024

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New research from Absolut Vodka & SPRITE has revealed how Gen Z, that’s people aged between 18-26, are socialising, with a clear trend towards spontaneous ‘in person’ meet-ups, but a lack of space and money is hindering plans.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Pokemon launches online stores for Australia, New Zealand

Inside Retail

Pokemon Center will open online stores in Australia and New Zealand, giving customers a more convenient option to purchase Pokemon items. Pokemon Center, a retail chain offering a wide range of Pokemon products, is currently available in the US, Canada and the UK. It offers Pokemon trading card games and other products imported from Japan including collectible figures, apparel and accessories The platforms will also include collaborations with Squishmallows and Funko; licenced clothes and access

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Majestic announces expansion of English wine range in partnership with Balfour Winery

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Majestic Wine, the UK’s leading specialist retailer, has today announced a significant expansion of its English wine range as English Wine Week 2024 begins. In collaboration with Kent-based Balfour Winery, Majestic is introducing a range of exclusive new still wines under the “1503” label.

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A third of shoppers have witnessed a shoplifting incident in the past 12 months, Retail Insight’s research reveals

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As retail crime continues to rise and shoplifting incidents surpass the highest levels since records began, a third of UK consumers witnessed an instance of retail theft in the past 12 months, according to the latest research by Retail Insight, the leading provider of store operations execution software.

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€40 million investment in five stores & four new cities: Primark ramps up expansion plans in Portugal

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Primark, the international fashion retailer, is continuing to expand in Portugal, announcing today it is to invest over €40 million in its Portuguese expansion. It plans to open four new stores in four new cities, alongside extending its highly popular Colombo store in Lisbon.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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FieldGoods x Days launch limited-edition Euros bundle

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! With over 15 million Brits expected to watch the Euros from home, luxury ready meal brand, FieldGoods, gets you tournament ready with the ultimate hosting hack to be enjoyed in front of the telly. Introducing the limited-edition FieldGoods Euros Bundle featuring enough chilli nachos & beer for 4, created in collaboration with Days Brewing Co, […

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Salads, sundaes and spicy dough balls: PizzaExpress launches new summer menu

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! To celebrate the start of summer, PizzaExpress has launched a delicious menu of seasonal new dishes, perfect for the warmer months. Launching today, the UK’s most iconic pizzeria is serving up delectable new additions including an array of plentiful and flavoursome salads, innovative takes on authentic Al Forno dishes, the return of a fan favourite twist

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Mango signs at top five super regional mall, Metrocentre

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Sovereign Centros from CBRE has announced that international fashion retailer, Mango, has signed at top 5 super regional mall, Metrocentre. The brand is set to join the centre’s lower Red Mall later this year, opening its largest store in the region to date.

Fashion 52
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Cheerios launches new campaign in partnership with British Paralympic Association

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Nestlé Cereal is launching its new campaign, “Bring the Cheer with Cheerios,” celebrating its renewed partnership with the British Paralympic Association as we countdown to the Paris 2024 Summer Paralympic Games.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt