Thu.Jul 25, 2024

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Online Retailer day two: Implementing GenAI and ‘messy’ innovation

Inside Retail

Out-of-the-box thinking and camaraderie were the hot topics on day two of the Online Retailer conference in Sydney which had the attention of the industry’s leading suppliers and retailers. The keynotes on day two of the Online Retailer conference centred on innovation to optimise customer service, sustainability and business operations within the retail industry.

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Momentum property management team supports White Lion Walk’s pop-up project

Retail Focus

Leading North West property services company, The Momentum Group , has supported real estate company, Redevco, with the instalment of three new pop-up tenants at White Lion Walk in Guildford, following the destination’s Incubator Project in partnership with Save The High Street. The tenant support was led by Momentum Manage, following its appointment earlier this year to deliver property management services at the centre.

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Kering reports profits ‘lower than expected’ as Gucci sales decline

Inside Retail

Luxury conglomerate Kering has reported profits “lower than expected” after its revenue dropped 11 per cent to US$10.6 billion in the half-year financial results. The group’s sales decline is largely attributed to poor performance at Gucci , which accounts for almost half of its sales and two-thirds of its profits. Gucci’s revenue declined by 20 per cent to $4.8 billion, down 18 per cent compared to the previous period.

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More than 1.5 Million Higher Education Students in the U.S. Now Rely on Quadient Smart Lockers for Package Delivery

Parcel Pending

Parcel Pending by Quadient automated lockers are now installed at more than 250 higher education institutions across the country Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today it has reached a new milestone of installed smart lockers totaling more than 250 colleges and universities across the United States.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Embracing omnichannel commerce with a unified payments partner

Inside Retail

In today’s dynamic retail landscape, consumer expectations are evolving rapidly. Customers no longer distinguish between online and offline shopping; they demand a seamless, integrated experience across all channels. This shift towards omnichannel commerce is not just a trend but a necessity for retailers aiming to stay competitive and meet the demands of today’s shoppers.

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Coco de Mer makes its Knightsbridge boutique permanent due to strong sales in six months as a pop-up

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Coco de Mer has made its Knightsbridge boutique permanent due to strong sales in six months as a pop-up. In a big vote of confidence for the high street, owner and CEO Lucy Litwack has agreed a long-term lease on the luxury lingerie brand’s shop on Motcomb Street.

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Aldi sells most British free-range eggs of all UK supermarkets

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi sells more British free-range eggs than any other UK supermarket, according to the latest data from Kantar. Almost 200 million free-range eggs were purchased at Aldi, Britain’s most popular supermarket**, over the 12 weeks to 9th June – the largest amount of any UK retailer.

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Why retailers shouldn’t ditch their data strategy after Google’s cookie reversal

Inside Retail

Google’s announcement on Monday that it will not phase out third-party cookies, as it first said it would do in 2020, has been reported as a win for advertisers, including retailers, who use cookies to track individuals on the internet, in part to personalise their offers and other communications. Instead of eliminating third-party cookies in its Chrome browser, Google will now enable users to turn cookies on or off in their privacy settings.

Strategy 147
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Advent International to sell Evri, a leading UK parcel delivery company, to Apollo Funds

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Advent International (“Advent”), one of the largest and most experienced global private equity investors, today announces that it has agreed to sell Evri, a leading UK parcel delivery company, to funds managed by affiliates of Apollo.

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Why adopting unified email and SMS solution is essential to engaging customers

Inside Retail

SMS delivers brands a quick impact, a high traffic spike and higher sales according to research – so retailers who have not adopted it as a cornerstone of their marketing programs are likely losing sales to their competitors. Intelligent marketing automation platform Klaviyo teamed up with subscription and recurring payments platform Recharge to survey more than 8000 people across North America, Europe, and the Asia-Pacific region.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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TentBox, the British home of roof tents, extends contract with ArrowXL

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! TentBox, the British home of roof tents, has extended its contract with ArrowXL the UK’s largest and longest established two-person home delivery specialist, to deliver over 200 tents per week (an increase of 37%) to households across the UK, to support increased seasonal demand.

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Lindt set to open its first New Zealand store

Inside Retail

Swiss premium chocolatier Lindt plans to open its first shop in New Zealand at the Manawa Bay premium outlet centre in September. The chocolate shop will join over 100 international and national businesses at Manawa Bay, located adjacent to Auckland International Airport. The store will be accessible through the central entry and close to the eating area, which overlooks park-like surroundings and a children’s play area.

Location 147
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YesColours now available at Anthropologie

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Passionate about providing planet-friendly wall paint, with fully recyclable, durable packaging, YesColours have made a name for themselves in the paint industry for their bold use of colour and feelgood palettes.

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Behind Black By Blue Brave’s ambition to bring Singaporean watches globally  

Inside Retail

After launching its first flagship store in Greater China, Singaporean watches and jewellery retailer Black By Blue Brave is now ready to take on the global watch market. “Black By Blue Brave is currently in a phase of global expansion,” Leo Wang, founder of Black By Blue Brave, told Inside Retail , adding the brand is looking into expanding in Europe, the US, Japan, South Korea, and Mainland China.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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New survey reveals: UK consumers call on AI to save “broken” customer service, as businesses fail to deliver on customer expectations

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The results of a new survey into the customer service industry have been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery.

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Hermes beats the luxury blues; sales surge 15 per cent 

Inside Retail

Luxury fashion company Hermes has posted a 15 per cent increase in sales for the first half, with double-digit growth recorded across all markets. The company’s consolidated revenue for the January-June period reached €7.5 billion (US$8.1 billion). Japan led the growth with a 22 per cent increase in sales, while Asia (excluding Japan) saw a 10 per cent improvement.

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Rozél Rosé Vodka launches ready-to-drink canned spritz for summer 2024

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As the long-awaited sunshine finally arrives, Rozél Rosé Vodka, one of the UK’s first premium rosé vodka brands introduces its first ready-to-drink (RTD) canned spritz this summer. Rozél Rosé Vodka blends Rozél’s signature vodka, inspired by Côtes de Provence rosé wine’s delicately fruity flavours, with refreshing Raspberry & Rose Lemonade.

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Balancing fashion, innovation and sustainability: How Marimekko does denim  

Inside Retail

Finnish lifestyle and design company Marimekko is renowned for its original prints and colours, but double denim is a new direction the brand has taken. Marimekko creative director Rebekka Bay was the driving force behind this collection. Here, she shares the inspiration behind the collection, what sets it apart from other leading denim brands and how the business stays relevant in the fast-changing fashion industry.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Majority of retailers in ‘theft crisis’ mode, with a third saying resources for detection and reduction are insufficient

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New research reveals that almost two-thirds (64%) of large retailers in the UK and US agree that the impact of theft has reached a crisis point. In addition, over four-in-ten (42%) believe that theft is more of a concern today than it was twelve months ago.

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Accolade Wines to launch Dolly Wines in partnership with Dolly Parton

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Dolly Wines, the exciting new launch by global superstar Dolly Parton and Accolade Wines, is set to land on UK shores this September. Available as a first to market exclusive at Asda from September 12th, the UK range features a Rosé (RRP: £9.50) and Prosecco (RRP: £11).

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END. Clothing chooses Adyen to transform its global payments operations

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Adyen, the global financial technology platform of choice for leading businesses, today announces its partnership with fashion retailer END. Clothing. Adyen’s technology is aligning both online and offline payments by integrating a unified commerce offering to END.

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UK’s hospitality sector received a £100 million boost, report Experian and Reward

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The ‘Summer of Sports’ is set to break records for hospitality sales, new insights from global data and technology company Experian, in partnership with Reward, industry leader in customer engagement and commerce media, reveal.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Majestic uncorks £1 million of new bricks-and-mortar investment in one week

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Majestic, the UK’s largest specialist wine retailer, has this week lifted the lid on £1 million of fresh investment into its store estate as the business reaffirms its commitment to experiential bricks and mortar.

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Deliveroo partners with The Perfume Shop

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Deliveroo is partnering with the UK’s largest specialist fragrance retailer, The Perfume Shop, to expand its ‘Deliveroo Shopping’ offering. This exciting collaboration will bring the luxury of The Perfume Shop’s extensive perfume range and cosmetic products directly to customers’ doors in as little as 25 minutes.

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PepsiCo invests £13m in Doritos factory at Coventry to support demand across UK

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! PepsiCo, one of the world’s leading food and beverage companies, has today announced a £13 million investment in its Coventry factory. The investment has funded an extensive upgrade of facilities for the site’s 700 staff as well as the replacement of a manufacturing line for Doritos to support demand for Britain’s No. 1 tortilla chip […] If you wan

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Convenience stores respond to record levels of shoplifting

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! ACS (the Association of Convenience Stores) has responded to new figures from the Crime Survey for England and Wales, published today, show that shoplifting offences have increased to a new 20 year high. The figures released by the Office for National Statistics today (24th July) show that a total of 443,995 shoplifting offences were logged […] If

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Ghost post: missing orders shoppers’ biggest complaint and peak is set to be worse

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Having found that UK online shoppers face nearly 5 day average waiting times, the post-purchase technology tool Shipup has investigated the most common customer complaints around deliveries, finding that almost 2 out of every 5 complaints (38.5%) that were filed by UK shoppers were due to a package not being delivered.

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Pasta Evangelists launches first Pasta Emporium in Richmond; a second in Greenwich will follow soon

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Fresh pasta experts Pasta Evangelists has announced the opening of its first Pasta Emporium in Richmond, with a second opening in Greenwich hot on its heels. The new openings will offer an entirely new take on Italy, with previously forgotten fresh pasta shapes made by hand on site and served to customers from the locations’ open pasta counters. […

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British rum tastes are changing with drinkers looking for smoother, more drinkable, luxurious varieties

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! According to multi award-winning British Chocolate rum producer Lucela’s, rum is continuing to enjoy a surge in popularity. Tastes have been shifting since the pandemic with consumers demanding rums that are more drinkable, small batch and luxurious, with providence.

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Two out of five UK retailers fail to communicate with customers during returns process, report finds

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A new report by post-purchase customer experience provider parcelLab and e-commerce customer care and fulfilment specialist Salesupply, reveals alarming gaps in retail returns and packaging practices, highlighting a disconnect between retailers and the changing expectations of shoppers.

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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.