Sun.Dec 10, 2023

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Inbox to doorstep: Three strategies to elevate your post-purchase experience

Inside Retail

Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust

Strategy 290
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150 years and counting: Kohler launches a new showroom in Abu Dhabi

Design Middleeast

Caption: Laura Kohler with the exclusive distributers Kohler Co., founded in 1873, has forged a legacy of creating industry-transforming innovations for kitchen and bath spaces, energy resiliency products, luxury hospitality experiences, and major championship golf. Creativity and leading-edge design are the heart and soul of the Kohler brand ethos and mission of gracious living.

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Victorian healthy cafe concept Green Cup speeds expansion

Inside Retail

Green Cup has opened its seventh store in Hawksburn Village as part of its Australian expansion plans. Located in the heart of Hawksburn Village, Malvern Road, Prahran, the location has an interior design collaboration with luxury design firm Hecker Guthrie. It combines luxurious features with raw materials such as wood, steel, concrete, and fibreglass to create a modern and sophisticated atmosphere.

Expansion 278
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Conversation with Ian McGarrigle, by RBC Capital Markets

Fashion Retail

This feedback stems from a compelling conversation RBC Capital Markets engaged with Ian McGarrigle, Chairman of the World Retail Congress, discussing the prospective outlook for retailers in 2024. Read more insights from our collaboration with RBC here.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Consumer class action launched against JB Hi-Fi over ‘junk’ warranties

Inside Retail

JB Hi-Fi is being sued for allegedly selling “worthless” extended warranties to customers for more than a decade, in a class action filed by plaintiff law firm Maurice Blackburn Lawyers The warranties – named Extended Care Plans or Extra Care Plans – were offered to customers when they purchased consumer electronics, home appliances and home entertainment products.

Consumer 264
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‘Everybody’s got a Levi’s story’: Chip Bergh reflects on his legacy

Inside Retail

“I like to say that everybody’s got a Levi’s story. Everybody.” Chip Bergh is sitting at the head of a small table in a sunny corner of his seventh-floor office at Levi’s Plaza, the corporate headquarters of Levi Strauss & Co, in San Francisco. A model of Levi’s Stadium, the home of the San Francisco 49ers, which Levi’s acquired the naming rights to in 2013, and where Taylor Swift and Beyoncé recently performed on their respective blockbuster tours, rests on a nearby ledge.

Tailored 245

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Supercheap Auto, Repco penalised for breaching button battery standards

Inside Retail

Supercheap Auto, Repco, and Innovative Mechatronics Group (IMG) each paid penalties for allegedly failing to comply with warning requirements for button battery-powered products. IMG paid $59,640 in penalties after the Australian Competition and Consumer Commission (ACCC) issued the company four infringement notices for allegedly not including safety warning labels about button battery hazards in four branded replacement car key remotes it supplied to Repco and Supercheap Auto.

Display 130
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Can today’s consumers really have it good, fast and cheap?

Inside Retail

You know the old saying, you can have it good, fast or cheap, but you can only pick two? It’s known as the Iron Triangle. And, once upon a time, it applied to many things in life including retail purchases. The historic trade-off – the more convenient, the less price competitive – might be still true in categories where shelf life is an issue, like fresh food.

Consumer 130
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In Olympics race, Adidas pursues edge in new sports

Inside Retail

As sportswear rivals jockey for position ahead of next year’s Paris Olympics, Adidas is aiming to stamp its brand on smaller events such as breaking, climbing, skateboarding and BMX. After a high-profile fallout with Ye , the artist previously known as Kanye West, ended its highly profitable Yeezy shoe line, Adidas CEO Bjorn Gulden is seeking to reboot its image.

Marketing 130
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Macy’s receives $8.8 billion acquisition offer

Inside Retail

Department store chain Macy’s has received an $8.8 billion acquisition offer from an investor group composed of real estate-focused investing firm Arkhouse Management and global asset manager Brigade Capital, according to the Wall Street Journal. The investor group offered to acquire Macy’s shares they do not own for $32 a share, the Wall Street Journal reported on Sunday.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt