Thu.Nov 09, 2023

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Wider range and 3D printing: Inside Lego’s largest store in the world

Inside Retail

Global toy company Lego opened its biggest store in the world in Sydney, Australia, this week, bringing its highly interactive, direct-to-consumer shopping experience to new heights. The 900sqm store is the first Lego store in Australia to have a street frontage, rather than being placed in a shopping centre, and signifies the culmination of years of bricks-and-mortar expansion in the market.

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Chinti & Parker launches its first permanent store on the King’s Road

Retail Focus

The Sloane Stanley Estate has announced that the luxury womenswear brand, Chinti & Parker, has opened its first permanent store on the King’s Road following a raft of collaborative and successful pop-ups over the last two years, as well as a new pop-up for ethical and sustainable fashion label, Aspiga. Chinti & Parker has opened its debut store at 322 King’s Road, nearby to retailers such as Birdie Fortescue and Love My Human Townhouse.

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Under Armour continues to struggle although decline softens

Inside Retail

Athletic apparel brand Under Armour posted revenue of US$1.6 billion for the second quarter of FY24, flat versus the prior year and down 1 per cent on a currency-neutral basis. Revenue in North America dropped 2 per cent to $991 million, offset by a 5 per cent growth in international revenue to $573 million (up 3 per cent currency neutral). In the international business, revenue increased 9 per cent in Europe Middle East Africa (up 4 per cent currency neutral) and 3 per cent in Asia-Pacific (up

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Akin Atelier houses Gallery Shop at Sydney Modern in "translucent bubble"

Dezeen

Curved resin walls define this retail space , which architecture studio Akin Atelier has created for the Sydney Modern extension at the Art Gallery of New South Wales. Designed by Akin Atelier with surfboard designer Hayden Cox , the Gallery Shop is located in the entrance pavilion of the gallery that was recently completed by Pritzker Architecture Prize-winning studio SANAA.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Outgoing Myer CEO John King on why Black Friday might overtake Christmas

Inside Retail

At Myer’s annual general meeting this week, outgoing CEO John King predicted that trading activity on Black Friday would likely surpass Christmas, with the department store preparing stock ahead of time to mitigate any logistical delays related to potential industrial action. This year’s AGM occurred at a time of significant management change at Myer, as King, JoAnne Stephenson, who is chairperson of the board, and Nigel Chadwick, the retailer’s CFO, are all scheduled to depart their roles in th

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Meet the Retro Wholesaler Supplying Vintage Clothing to Shops Worldwide

Thrifts and Tangles

We are back with another Thrifty Entrepreneur feature! This series covers amazing secondhand businesses of all facets. We dive into more about the business, resell tips, thrifting tips, and more! There’s something so interesting about an entrepreneur’s journey – especially when they are prioritizing sustainability. I hope you enjoy this interview and click here to […] The post Meet the Retro Wholesaler Supplying Vintage Clothing to Shops Worldwide appeared first on Thrifts and Tangles.

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Unboxing Experience: How Packaging Influences Customer Loyalty

RetailMinded

A customer’s buying journey with a brand comprises multiple stages. It’s worth noting that the most crucial is the unboxing experience clients have with a company. The unboxing experience is the moment a customer opens their package and sees their purchase for the first time. It’s very important because it can have a significant impact on customer satisfaction and loyalty.

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Global Fashion Group’s revenue declines as consumer spending drops

Inside Retail

Global Fashion Group’s third-quarter revenue declined as consumer spending dropped amid cost of living pressures. The company behind The Iconic and Dafiti saw revenue fall 25 per cent year over year to $309.5 million as net merchandise value slid 19.4 per cent to $476.3 million. “Despite prolonged headwinds across our markets and the sector impacting our Q3 results, we remain resolute in executing our strategy.

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Post-Show Networking: To Drink or Not to Drink

Trade Show Booth Companies - Trade Group

So, you’ve just attended a fabulous event, or maybe you’ve just worked an incredibly long day on the trade show floor. You’ve connected with some potential clients, talked about your service or product extensively, and even visited other trade show booths to scout out the competition. As the lights dim on your successful day, the post-show networking events begin to dawn.

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Tapestry’s sales flatline as consumers curtail spending

Inside Retail

Tapestry, parent of lifestyle brands Coach, Kate Spade, and Stuart Weitzman, has posted net sales of US$1.51 billion for the first quarter, a small improvement versus the prior year. Excluding headwind from currency due to the appreciation of the US dollar, revenue increased approximately 2 per cent year over year. Gross profit was $1.1 billion compared to $1.05 billion in the year-ago period.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Visual Merchandising Trends for the Holidays

Scrube

The holiday season is upon us! Retailers need to start gearing up for the upcoming holidays and think about how to make compelling displays, store layouts, and more. This is where visual merchandising can be a great tool to dominate the competitive landscape this year. S-Cube Fixtures is here to guide you to transform your retail space into a customer-attracting wonderland.

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Retail appointments of the week

Inside Retail

Lea Rytz Goldman named global brand president, Tommy Hilfiger By Irene Dong PVH Corp has named Lea Rytz Goldman as the global brand president of Tommy Hilfiger, succeeding Martijn Hagman. Rytz Goldman will join the company in the spring of 2024 and report to PVH CEO Stefan Larsson. The appointment is a critical milestone in the company’s execution of the PVH+ Plan, which aims to make Calvin Klein and Tommy Hilfiger the most “desirable lifestyle brands” “Tommy Hilfiger is one

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GUEST COMMENT Packaging is a puzzle: Technology can help solve it

E Delevry

In the fast-paced and competitive world of ecommerce, where every click results in a parcel being prepared for shipment, the packaging puzzle has become increasingly pressing, writes Wing Chan, co-founder of Sourceful. Wing Chan, co-founder Sourceful When I first started out in ecommerce, generic one-size-fits-all mailer boxes were the simplest solution.

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Swarovski to open new Sydney CBD store in new Wonderlux format

Inside Retail

Austrian crystals-based product retailer Swarovski is set to open a store in its new retail concept Wonderlux in the heart of Sydney’s CBD this December. Located at Pitt Street Mall, the location is the third Wonderlux store to open its doors in NSW. The venue covers 104sqm and features the new Swarovski blue, which represents water as a life force, an integral element in the production of crystal and the inspiration behind Waterschool – Swarovski’s global water education program.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Post Office launches new in-branch parcel delivery services 

E Delevry

For the first time in its 360-year history, Post Office will allow its customers to choose other parcel carriers over the counter in its branches, as well as Royal Mail Group. The new buy-in-branch parcel service, in partnership with DPD and Evri, will begin in selected branches in time for the peak Christmas delivery season. The service is designed to complement the recent launch of Parcels Online, which enables customers to compare and purchase postage online for drop-off in Post Offices.

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How Raffles City aims to become Singapore’s ultimate beauty destination

Inside Retail

Singapore, known for its vibrant fashion and beauty scene, has a new star in its constellation of luxury retail destinations. Raffles City, the premier fashion, beauty, and lifestyle mall, is making waves as the ultimate beauty destination in the Lion City. In a recent milestone, the well-known Thai beauty and well-being brand, Harnn, celebrated its Singapore debut with the opening of its flagship store at Raffles City.

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Docklands eco-sortation centre enables all-electric delivery for London

E Delevry

Parcel delivery company DPD has officially opened a new £40m eco-regional sortation centre in Bromley-By-Bow that will enable the firm to deliver up to 80,000 green parcels into London each day. The new facility, which is the size of 8.5 football pitches, will create 650 new jobs when fully operational early in the new year and will mean that DPD’s delivery service within London’s north and south circular area will be all-electric.

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Will “shy” consumers come out for Singles Day? Global brands weigh in

Inside Retail

Black Friday? No. Cyber Monday? Nope. Prime Day? Absolutely not. The world’s biggest shopping event happens in China each year — and it’s called Singles Day. Originally a holiday to celebrate being single, as a counter to Valentine’s Day, the event has grown into a weeks-long online shopping festival that peaks on November 11.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Exploring shapes, colors, and materials to evoke feelings and experiences

Design Wanted

Hailing from Kumamoto, Japan, Takeda Katsuya made a transformative move to Italy in 1998. He is the mind behind his eponymous design studio, based in Milan, […] The post Exploring shapes, colors, and materials to evoke feelings and experiences appeared first on DesignWanted.

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Five tips for a cracker of a Christmas

Inside Retail

Will Christmas 2023 be a cracker? If you believe IG Design, the world’s biggest producer of Christmas crackers, then no. Pre-orders from major retailers like Tesco and Walmart are significantly down. If this is indeed a bellwether for the festive season, retailers could be in trouble. In reality, predicting Christmas this year is hard. Cost-of-living pressures, inflation and interest rates are combining to make life tough in retail.

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Leading Italian beauty specialist, Pinalli, digitises in-store experience with ESL solution from Pricer

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Beauty and personal care retailer, Pinalli, has digitally improved its customer experience and in-store operations using a solution from Pricer, the world’s most reliable provider of ESLs (Electronic Shelf Labels).

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Sussan co-founder Marc Besen dies

Inside Retail

Marc Besen, the co-founder of clothing retail group Sussan, has died at the age of 99. Born in 1923, he was a Holocaust survivor who fled Europe in World War II and arrived in Australia in 1947. Together with his wife Eva and brother-in-law John Glandel, Besen began his entrepreneurial journey by taking over two lingerie shops established by Eva’s parents in 1939.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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John Lewis launches 2023 Christmas Advert

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! John Lewis’s new Christmas campaign, which launches today, celebrates the joy of old and new festive traditions. The campaign – the first by Saatchi and Saatchi for John Lewis – captures a new spirit of Christmas and is inspired by the enduring and changing ways the nation now celebrates.

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Scentre Group posts strong performance with higher Westfield foot traffic

Inside Retail

Shopping mall operator Scentre Group has reported a 7.4 per cent increase in customer visitations to 410 million in the first nine months of 2023. CEO Elliott Rusanow said the group’s strategy to attract more people to its Westfield malls has driven “strong operating performance” for the business. Total business partner sales for the first nine months were $19.7 billion, up 7.3 per cent year over year.

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Lidl is rolling out body-worn cameras across all stores

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lidl GB has become the first supermarket* to rollout body-worn cameras across all its stores as standard, reinforcing its commitment to ensuring the safety and security of both customers and colleagues. From the end of the month, stores across its network will start to receive the security measures following an investment of over £2 million, with […

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bp invests in digital supply chain solution to enhance retail customer experience

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! bp has signed an agreement with RELEX Solutions, provider of unified supply chain and retail planning solutions, to implement their forecasting and replenishment capabilities in its UK convenience retail business.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Crew Clothing unlocks three-fold growth in sales from new customers, partnering with Nest and Wunderkind

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Leading British lifestyle brand, Crew Clothing, has partnered with full-funnel performance specialists Nest and Wunderkind, the performance marketing solution that scales one-to-one messages for retailers. Working with Nest to develop their paid social strategy, combined with Wunderkind for first-party data capture and triggered email marketing, Crew Clo

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Enabling sustainability in the UK through AI

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Air pollution is responsible for almost 7 million premature deaths each year. With more than 97% of homes in the UK exposed to low-quality air, it’s imperative to start using every resource at our disposal to reduce pollution as much as possible.

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KPMG: brands bet on AI as UK customer satisfaction levels slide in 2023

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The UK’s biggest brands are turning to artificial intelligence (AI) to develop better customer and colleague experiences, according to KPMG’s latest Customer Experience Excellence Report, now in its 14th year.

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Adidas must strengthen its fashion credentials to rebuild brand perceptions post-Yeezy, says GlobalData

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Following the release of Adidas’ figures for the three months ending 30th September 2023; Alice Price, apparel analyst at GlobalData, a leading data and analytics company, offers her view: “Adidas’ latest results show that the brand still has a long road to recovery, with Q3 FY2023 total sales declining by 6.4% to reach €6.0bn.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s