The impact of gamification on retail customer engagement
Inside Retail
FEBRUARY 21, 2023
Sephora Beauty uses live streams to promote new products. Shopping is now an omnichannel, 24-hour-a-day experience that spans mobile, SMS, in-app purchases, social media channels, and digital wallets. The appeal of interactive experiences has cemented itself into the world of retail. Consumers want to be entertained.
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