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Stop interrupting, start inspiring: 3 social commerce trends on the rise

Inside Retail

Enter the acceleration of social commerce. The role of social media is changing. No longer deemed as an afterthought just for Gen Z, social commerce has evolved in leaps and bounds, engaging people from all backgrounds and demographics. No-one wants their social media experience to be rudely interrupted by boring ads.

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3 things to know about the retail contact centre of the future

Inside Retail

To read the full report, download it here. The future of customer service channels: Social media as a customer service channel will surpass email and voice. Going beyond the traditional phone, email, or live chat for which most agents were hired, these new channels will require etiquette, tone, and time management training.

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Why General Pants is looking to stores, social media to grow in 2023

Inside Retail

Download here. The post Why General Pants is looking to stores, social media to grow in 2023 appeared first on Inside Retail. “I think a return to some sort of normality would be on the top of my 2023 wish list.” This article was originally published in the 2023 Australian Retail Outlook, powered by KPMG.

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Meta’s Facebook pockets stolen cash in Ads scam, leaving vendors fleeced

Inside Retail

Page 30 of the company’s extensive Code of Conduct document, downloadable online , states: “As we operate regulated payment platforms, we are required by law to stay vigilant, verify the identity of customers and protect them by carefully monitoring for fraud and suspicious behaviour. Social-media scams and hacks are increasing.

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Let’s be real: Consumers want brands to walk the walk on sustainability

Inside Retail

From managing greenwashing to authentic storytelling and tackling the haters on social media, the journey towards genuine sustainability is long and challenging for modern retailers. It’s about how you present yourself and communicate through social media the impact that you’re making and your sustainability goals.

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Better together: Why partnerships are the future for retail in Southeast Asia

Inside Retail

This distrust, combined with the digitised ability for consumers to create their own content on YouTube, social media, blogs, and most recently, platforms such as TikTok, has fundamentally changed how consumers are influenced on their path to purchase. You can download the report here. Miss out at your peril.

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ShipStation report shows sustained e-commerce shopping after lockdowns

Inside Retail

A post-pandemic uptick in Australian e-commerce is here to stay, according to a new study conducted by order and delivery management software company ShipStation. Another finding showed that 54 per cent of the people surveyed had discovered a new small-scale retailer via social media during the pandemic period.

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