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Stop interrupting, start inspiring: 3 social commerce trends on the rise

Inside Retail

Enter the acceleration of social commerce. The role of social media is changing. No longer deemed as an afterthought just for Gen Z, social commerce has evolved in leaps and bounds, engaging people from all backgrounds and demographics. No-one wants their social media experience to be rudely interrupted by boring ads.

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Five retail leaders discuss how to deliver value in a spending slump

Inside Retail

Download the full report here. Jeanswest executive general manager Anne Natale said the old-school apparel retail mindset of dropping a campaign or a promotion every month needs to change and greater emphasis must be placed on communicating a products value proposition to the customer. Is social media the answer?

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3 things to know about the retail contact centre of the future

Inside Retail

To read the full report, download it here. The future of customer service channels: Social media as a customer service channel will surpass email and voice. Going beyond the traditional phone, email, or live chat for which most agents were hired, these new channels will require etiquette, tone, and time management training.

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Why General Pants is looking to stores, social media to grow in 2023

Inside Retail

Download here. The post Why General Pants is looking to stores, social media to grow in 2023 appeared first on Inside Retail. “I think a return to some sort of normality would be on the top of my 2023 wish list.” This article was originally published in the 2023 Australian Retail Outlook, powered by KPMG.

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Decoding the global trends shaping the future of retail

Inside Retail

Download the full report here. Statista has reported that the global value of social commerce will grow from US$1.3 In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021. This story is from our 2025 Australian Retail Outlook. trillion in 2030.

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Meta’s Facebook pockets stolen cash in Ads scam, leaving vendors fleeced

Inside Retail

Page 30 of the company’s extensive Code of Conduct document, downloadable online , states: “As we operate regulated payment platforms, we are required by law to stay vigilant, verify the identity of customers and protect them by carefully monitoring for fraud and suspicious behaviour. Social-media scams and hacks are increasing.

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Let’s be real: Consumers want brands to walk the walk on sustainability

Inside Retail

From managing greenwashing to authentic storytelling and tackling the haters on social media, the journey towards genuine sustainability is long and challenging for modern retailers. It’s about how you present yourself and communicate through social media the impact that you’re making and your sustainability goals.

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