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“Fed up with being sold to”:  Why influencers are coming under scrutiny

Inside Retail

The Australian Competition and Consumer Commission (ACCC) is cracking down on misleading testimonials and endorsements by social media influencers. It will include a review of social media platforms including Instagram, TikTok, Snapchat, YouTube and Facebook, as well as live streaming service, Twitch.

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Curating community: Retail’s answer to the loneliness crisis

Inside Retail

The Covid-19 epidemic brought to light flaws in our social media networks, therefore aggravating this problem. And social media, even if it provides some connectivity, can also sometimes make people feel disconnected. These initiatives draw foot traffic and create notable interactions.

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Joseph Cheaney’s Gallery-Esque Retail Boutique on New Bond Street is a Testament to a Wider Cultural Shift in Luxury

Retail Focus

Perfectly capturing and expressing the essence of Cheaney’s craft, and displays their footwear with the reverence and curation one might expect in an art gallery. Our goal is to bring the theatre of the factory in-store,” shares William Church, Joint Managing Director of Joseph Cheaney. Nothing feels rushed or overly commercial.

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What’s in store for retail in 2025?

Retail Focus

James Breaks, associate director of design, rpa:group rpa : group, which works with retail partners across design, architecture and project and cost management services, is in agreement about the increasing and evolving role of AI within the industry.

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Decoding the global trends shaping the future of retail

Inside Retail

The themes on display are often indicative of the global trends affecting consumers and retail. Statista has reported that the global value of social commerce will grow from US$1.3 In late 2023, Salesforce reported that 59 per cent of consumers had shopped on social media, a massive jump from 15 per cent in 2021.

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New year, new goals: Elevating CX and team expertise in 2025

Inside Retail

Dynamic content: optimise your website and email communications to display content that aligns with customer preferences, such as location-based offers or recently viewed products. Social listening: monitor mentions of your brand across social media channels for unfiltered insights into what customers loved and where they struggled.

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Why retail media has become the next big tool in performance marketing

Inside Retail

The assets and opportunities of retail media include websites, EDMs, apps, in-store media – such as aisle-end or on-shelf displays and radio or TV – along with retailers’ social-media channels like Facebook, Instagram, TikTok, Pinterest, YouTube, Snap and LinkedIn, and online platforms like Google Search and Google Shopping.

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