Inside Retail

APRIL 6, 2025

Once seen as a staple of urban retail, department stores in China are undergoing a transformative reinvention. With malls, e-commerce giants, and niche retailers vying for consumer attention, these legacy institutions must reimagine their purpose in an increasingly digital and experience-driven retail environment.

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Department Stores Layout Strategy Expansion 130

Inside Retail

JULY 28, 2021

Those brands that have avoided bankruptcy have often been forced to undertake aggressive cost reduction and store closures. Department stores have been particularly impacted, with consumers forced online during the pandemic now choosing to buy direct from brands or from more price-competitive online marketplaces.

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Department Stores Pattern Curate Consumer 246

Inside Retail

SEPTEMBER 20, 2024

Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the department store chain on June 4. Inside Retail : On the investor call, you mentioned the reimagining of Myer’s e-commerce experience. What does that look like for you?

Promotion 264

Promotion Department Stores Strategy Engagement 264

Retail Focus

APRIL 21, 2023

Selfridges, the iconic British department store, is ushering in a new era of sustainable retail with its ambitious plan to ensure 45% of transactions come from circular products and services by 2030. This commitment will be realised through its Reselfridges ecosystem, encompassing Resale, Rental, Repair, Refill, and Recycle services.

Shopping 130

Shopping Reimagine Department Stores Fashion 130

Inside Retail

DECEMBER 13, 2021

The future winners will be those who build a connected ecosystem of related services that customers can engage with through one seamless experience. But physical stores aren’t going away. More than half (52 per cent) of consumers in the US plan to make the majority of their department store purchases in shops this holiday season.

Consumer 130

Consumer Engagement Reimagine Department Stores 130

Inside Retail

MARCH 26, 2024

The essence of personalisation Picture a scenario, you’re in a department store. A father and daughter venture into the teen’s section, greeted by a sales associate whose approach is as personalised as it gets, engaging them in their common slang and steering them towards attire fitting the daughter’s age.

Tailored 130

Tailored Engagement Reimagine Department Stores 130

Inside Retail

APRIL 9, 2024

Long gone are days when businesses handed out loyalty cards to incentivise more frequent purchases – retailers are being urged by industry experts and leading brands to reimagine customer loyalty. Instead, Shelper said, retailers should focus on providing cost-effective value to their members to encourage deeper engagement.

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Customer Retention Reimagine Engagement Consumer 130