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On Friday, The Wall Street Journal reported that online retail giant Amazon is looking to open large bricks-and-mortar stores in the US to sell clothing, homewares, electronics and other products, much like a departmentstore. And it would come at a time when some long-running departmentstores are closing up shop.
Unfortunately for many departmentstores, the pandemic has been a final blow in the battle with online retail, spiralling real estate costs and difficulty serving up physical retail that is consistently experiential, engaging and adaptable. So, what is to become of these extinct departmentstores?
Those brands that have avoided bankruptcy have often been forced to undertake aggressive cost reduction and store closures. Departmentstores have been particularly impacted, with consumers forced online during the pandemic now choosing to buy direct from brands or from more price-competitive online marketplaces.
Why would the owners of Selfridges, generally considered to be the world’s best departmentstore, decide to sell the business? To a far greater extent than most other departmentstores, Selfridges has embraced an experiential retail strategy that many industry leaders see as key to the sector’s survival. billion (AU$3.72
Businesses that offer customers both physical and online store options tend to see higher customer engagement and sales. per cent (RM95 billion in total retail sales), and all retail sub-sectors such as fashion, departmentstores and grocery are expected to rebound. You can download it here.
Japanese departmentstore Matsuya has introduced a digital platform with a click-and-collect service including tax refunds in a bid to tap into the growth of international tourists. Established in 1874 as a kimono retailer, Matsuya Co operates departmentstores in Tokyo’s Ginza and Asakusa districts.
per cent) of surveyed departmentstore operators expect their sales to grow in 2024, a significant decrease from last year’s 85.7 The report revealed that while departmentstores and convenience stores experienced higher growth rates than total retail sales, supermarkets faced negative growth for the first time.
A year after the French luxury departmentstore originally announced it would be launching its first US location, Printemps is officially opening a brick-and-mortar store in the heart of New York Citys financial district on March 21. Departmentstores havent had the best reputation the last few years.
Following the opening of a bold and distinctly industrial space inside the world-renowned Hyundai COEX, the brand unveils yet another site in the Korean capital, this time located in the famed Lotte DepartmentStore, Jamsil.
The huge increase in online shopping over the past decade or so has had a major impact on departmentstores, with many consumers turning to Amazon, eBay and other online shops for shopping, rather than a more traditional trip out to a physical store. Changing culture of shopping.
Australias departmentstores are at a crossroads. Competition has never been more fierce and while data from the Australian Bureau of Statistics showed an uptick in department-store sales in November, this is likely temporary with earlier months showing stagnation or decline. So how did we get here?
The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate departmentstore behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. billion deal.
Traditionally, consumers looked to brands like Wedgewood and some of the more premium brands in the portfolio for wedding and engagement gifting. If I jump to China, for example, we open a new store every month. We just opened in September a Georg Jensen jewellery store in Shenzhen. NA: That’s a really good question.
With the opening of Ecoya Martin Place, Ecoya now has two DTC retail stores that complement its extensive network of retail partners, including boutiques and florists to big departmentstores like Myer, David Jones and Ballantynes.
The biggest swing occurred in departmentstore spending, which saw a 14.3 Especially in departmentstores, where the consumer appetite to spend appears to have fallen so dramatically between November and December? When it comes to the big departmentstores, there needs to be a differentiation.
When Laura Peden was growing up in the 1970s, departmentstores were a special place. Decades later, she still vividly remembers how she and her grandmother would travel into Myer’s city store at Christmas to see the “insanely fascinating” windows. The departmentstore was no longer the star attraction.
As the UK starts to reopen after a prolonged lockdown, the launch of a wedding venue at Selfridges’ Oxford Street location could end up driving much-needed store visits, if only due to sheer novelty, according to Jana Bowden, an associate professor at Macquarie University Business School. “As
This year, David Jones has expanded its Black Friday offering in a number of ways, upping the number of offers from last year to over 400 and going beyond discounting alone to promote exclusive offerings from brands only available at the departmentstore. It also provided customers with more time to shop these deals.
If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth,” she added.
David Jones is expected to axe as many as 100 jobs as its departmentstore operations are being reviewed under the new owner. The company is in the process of improving store efficiency and eliminating tasks such as preparing sales reports for stores and office tasks, which can increasingly be done with the use of technology.
Fitness brand Peloton is launching its first Australian showroom later this week, and will partner with departmentstore David Jones to boost its bricks-and-mortar presence. Peloton’s first showroom will open on Wednesday in Westfield Bondi Junction, and will soon be followed by a standalone showroom on Sydney’s Martin Place.
According to Bastion Insights, a strategy consultancy specialising in cross-cultural insights, luxury Australian retailers have – by and large – struggled to effectively engage with local consumers of South Asian or Mainland Chinese descent. There’s more work [to be done] by Australian brands to cut through with these groups,” she said.
Departmentstore Myer has enjoyed the fruits of a rebounding retail environment in FY21, with total sales up 5.5 The business’ Myer One loyalty program has also been a solid driver of customer spending, and throughout the year Myer hit record levels of customer satisfaction in store and net promotor scores online.
“If approved by shareholders, it will create a leading retail group with more than 780 stores across Australia and New Zealand, with a large and highly engaged customer base and capital to fund future investment and growth.”
After years of “right-sizing” under former CEO John King, Myer’s acquisition of Premier’s Apparel Brands would add 719 store locations to its portfolio and give it access to a greater suburban and regional demographic.
If a brand is not performing, then it is replaced by a brand with which consumers are more likely to engage. By offering consumers a limited array of enticing products and an engaging experience with a personal shopper, Mytheresa is ticking an item off the time-strapped high-income earner’s to-do list.
Myer currently operates 56 departmentstores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the departmentstore CEO is taking the win as a sign of more growth to come. “We
The departmentstore chain has launched a standalone business called David Jones Amplify which will give brands access to more than 475 in-store media, 102 digital formats and 70 print and digital editorial formats. We believe Amplify will showcase brands like no other, benefiting brands, advertisers and customers.”
Departmentstore Myer says sales and profit are continuing to grow despite the challenging economic environment, with its online business continuing to strengthen. The company has engaged search firm Egon Zehnder to recruit his replacement. per cent increase in sales to $3.4
A “particularly strong” run-up to Christmas saw department-store chain Myer achieve solid sales growth in the five months to January 1, despite the company losing 27 per cent of its brick-and-mortar store trading days due to Covid-related trading restrictions. . per cent year on year, and a 17.1-per-cent
From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese departmentstore chain Takashimaya. Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono).
Nick Gray, retail and brand specialist and founder of I Got You Consultancy told Inside Retail that while there’s been a noticeable shift towards online shopping, “in luxury, customers still treasure the in-store experience — the emotional and tactile elements are absolutely crucial”.
Litmus Retail Group has partnered with Myer on a physical showroom concept that will enable the departmentstore to display big and bulky products, such as treadmills, e-scooters and stand-up desks, and track how consumers are engaging with them to inform future buying decisions.
She transformed Qantas Loyalty into one of Australia’s most successful customer engagement and omni-retail businesses,” he added. Doubling down on Myer One To date, Myer’s customer loyalty program Myer One has over 7 million digitally contactable members and the departmentstore’s fiscal turnaround has been loyalty-led.
Myer’s executive chair Olivia Wirth gave her first full-year earnings report to investors on Friday since officially stepping into the top job at the departmentstore chain on June 4. We have a very loyal customer base, and the opportunity for us is in exploring how we keep them loyal and rusted on and even more engaged.
Running from 6 th January – 13 th February, Kusama’s mesmerising, multicoloured, and immersive, vision will inhabit the iconic departmentstore. The campaign will also see takeover formats running on Pinterest and TikTok, as well as a lens on Snapchat to further engage audiences.
Spanning eight floors and 71,500 sqft, Johnnie Walker Princes Street is located inside a building, which was formally a traditional departmentstore for almost 100 years. The rooftop bar and dining experience.
Laurent Boidevezi, the Apac president of luxury liquor group Moet Hennessy kicked off the day by outlining the company’s plans to expand on building its maison’s direct retail spaces as it looks to boost engagement with new generations of end customers.
In the future, the technology edge could be decisive when it comes to customer engagement and loyalty. Hyundai DepartmentStore (Korea) Hyundai incorporates new digital technologies such as AI to enhance operational efficiency and customer convenience, including the industrys first AI copywriting system called Lewis.
Retail environments were already evolving to become more engaging spaces when Covid-19 hit, but the pandemic has underlined just how important the social experience is to us. But for retail stores and shopping centres re-imagining the spaces they provide, just as important is the need to get construction projects right the first time.
Fast-growing Australian online retailer Canningvale plans to relaunch the iconic Singaporean departmentstore Robinsons as an online-only business this month after acquiring the company’s digital assets for an undisclosed sum. Some of the brands have a history with Robinsons, while others are new to the departmentstore. .
With over 460 million people using social media platform Pinterest each month, there are countless opportunities for savvy retailers to capitalise on this engagement, and convert traffic into sales. Through these campaigns, Big W drove 34 per cent higher engagement, and 77 per cent lower cost per acquisition, compared to retail benchmarks.
Retailers who incorporate interactive elements can encourage passersby to engage with the scene, which enhances the overall experience and makes it memorable. Retailers are no longer using static displays; now they use cutting-edge technology like augmented reality and interactive elements to engage passersby.
“I think it’s really the only way to do business in the 21st century, where consumers are so focused on consuming in a way that works for them individually.”
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