Inside Retail

AUGUST 22, 2024

IR : What role does e-commerce play in Marais’ business and why does it still place a large emphasis on in-person shopping? HY: E-commerce is a crucial part of the business for our customers who are unable to come in for in-person shopping, or to purchase items they missed when shopping in-store.

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MARCH 3, 2024

An alternative approach is to focus on delivering an overall Customer Experience (CX) specifically designed to drive consistent and co-ordinated interactions across all touchpoints along the shopper journey.

Marketing 290

Marketing Customer Retention Strategy Planning 290

Retail Focus

DECEMBER 6, 2024

Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Marketing 130

Marketing Social Media Engagement Customer Retention 130

Inside Retail

MARCH 19, 2024

“Making the whole international shopping experience seamless is a journey that takes time, so don’t expect everything to be perfect right away,” she continues. Even better, she says, look at ways to integrate another shopping experience if customers want to exchange goods, by offering incentives for additional orders.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

SEPTEMBER 30, 2024

This integration of digital and physical experiences is becoming increasingly important in retaining customers and reducing churn rates, which we’ll discuss further shortly. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

MAY 8, 2024

If adopted, this could be capitalised by supermarkets demonstrating altruism and corporate social responsibility – which consumers may consider when deciding where to shop. .” – Dr Kevin Argus Flow-on from a more transparent supermarket sector “There is a common theme of transparency in the recommendations.

Customer Retention 278

Customer Retention Consumer Line Flow 278

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Retail Focus

MAY 30, 2024

In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastructures to deliver exceptional cross-channel shopping experiences to customers.

Management 147

Management Customer Retention Strategy Engagement 147

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . Shops may open and close, but the programmatic window of opportunity is always available.

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Inside Retail

NOVEMBER 11, 2022

And when they are shopping, more people will be looking to buy products on sale, or at a discount. This year, then, is more important than ever before for retailers to convert the customers that do interact with them into sales. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Shopping Consumer Planning 130

Inside Retail

DECEMBER 12, 2024

Exclusive offers: Offer returning customers early access to sales or loyalty points to reward their repeat business. Segmentation ensures that communications are relevant to each customer group, increasing the likelihood of engagement. Post-holiday is the perfect time to review customer feedback and identify areas for improvement.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. New customer expectations.

Customer Retention 130

Customer Retention Gifts Line Merchandising 130

Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. This is especially essential in peak shopping periods, such as Valentine’s Day.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

FEBRUARY 26, 2024

AI: Revolutionising the shopping experience The rise of artificial intelligence (AI) promises to revolutionise the shopping experience, with 31 per cent of surveyed Australians recognising its value in streamlining order and delivery updates. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Retail Focus

AUGUST 25, 2024

From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Personalised Shopping Experiences One of the most significant impacts of retail digital transformation is the ability for retailers to offer highly personalised shopping experiences.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon.

Engagement 147

Engagement Customer Retention Perspective Tailored 147

Inside Retail

OCTOBER 5, 2023

In a move that promises to redefine the online grocery shopping landscape in Singapore, Foodpanda has teamed up with DFI Retail Group to bring consumers a one-of-a-kind shopping experience that is fast, fresh, and fuss-free. Customer experience Man hopes that the collaboration will boost customer retention and loyalty.

Beauty and Health 130

Beauty and Health Customer Retention Shopping Balance 130

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Merchandising Promotion 147

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Merchandising Promotion 147

Inside Retail

DECEMBER 3, 2023

So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? Improved customer retention – by targeting a high-propensity audience with relevant and engaging content, you can improve customer retention.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

FEBRUARY 26, 2024

It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. Using technology effectively to streamline operations can free up staff to focus on other areas of the business, such as customer service.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Promotion Shopping Consumer 52

Inside Retail

MARCH 7, 2023

Immersive shopping experiences According to Tang, due to the uptake of digital technologies across different age demographics during the pandemic, including first-time digital shoppers, consumers in APAC have grown accustomed to contactless self-services despite returning to in-store shopping.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

APRIL 19, 2024

Retail Fest 2024 keynote speakers and panel guests analysed and strategised how retailers can approach a hybrid shopping experience. Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals.

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Consumers love to support smaller businesses, but were forced to shop at big stores due to the pandemic due to logistical issues.

Customer Retention 162

Customer Retention Consumer Gifts Advertising 162

Inside Retail

MARCH 14, 2023

The whole idea is to have a customer in a fully self-contained ecosystem so they can choose services to pay for,” he explained. per cent year-on-year in online grocery shopping in APAC. Forty-five per cent of Hong Kongers are doing their grocery shopping online, and 28 per cent of Singaporeans are doing theirs online too.

Social Media 130

Social Media Customer Retention Marketing Consumer 130

Inside Retail

APRIL 19, 2022

But now, with the pandemic posing less of an economic threat than it did just two years ago, and with customers returning to a more ‘normal’ state of shopping, it’s high time for retailers to really consider what is next for the industry. The last few years have delivered a shock to the system for many retailers.

Customer Retention 130

Customer Retention Gifts Advertising Shopping 130

Inside Retail

FEBRUARY 6, 2022

A typical firm that might start out by offering their SKUs on an online shopping platform may be figuring out the shipping landscape in response to the business needs, and will be limited by time, resources, budget and ultimately knowledge. This ultimately increases customer retention and loyalty.

Customer Retention 130

Customer Retention Management Shopping Consumer 130

Inside Retail

FEBRUARY 25, 2025

Consumers today expect their digital shopping experiences to be highly personalised, convenient and seamless, which means retailers must embrace advanced technologies to compete. This marks an acceleration in online growth after the post-Covid slowdown caught some retailers by surprise.

Other 130

Other Customer Retention Engagement Strategy 130

Retail Focus

MAY 19, 2021

I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. A prolific case of this includes the purchase of struggling fashion brands Top Shop and Miss Selfridge by online retail giant ASOS.

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. By entrusting this crucial aspect to specialists, you can provide a safe shopping environment for your customers and protect your assets.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

JANUARY 24, 2024

In response to changing shopping behaviours influenced by the pandemic, the brand invested in digital capabilities, leveraging artificial intelligence and automation to offer personalised recommendations to online shoppers. With a strong base of existing fans and the constant increase in new customers, retention is one of our important KPIs.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Scrube

JANUARY 23, 2024

With so many different ways to shop and discover new products, establishing a loyal customer base is not just an asset; it’s a necessity. One of the most effective strategies to achieve this is through customer reward programs. But what is it about these programs that make them so effective in building customer loyalty?

Customer Retention 52

Customer Retention Strategy Shopping Design 52

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Data is key.

Engagement 147

Engagement Customer Retention Strategy Marketing 147

Inside Retail

AUGUST 9, 2023

For instance, The Iconic’s ‘find your fit’ feature ensures that customers purchase right-sized products, and have a sense of how it will look on them prior to purchase. The [find your fit] universal sizing tool helps remove the confusion of sizing charts to better assist customers in finding their true size,” she said.

Customer Retention 130

Customer Retention Pattern Strategy Merchandising 130

Inside Retail

AUGUST 3, 2022

If your shop does not look like a shop, I think that’s the way to go, as these new ways to engage your customers are the best gateway towards creating lasting memories for brands and products,” he said. The biggest challenge he sees is that most companies will struggle to implement these technologies in-house.

Art 130

Art Reimagine Customer Retention Curate 130