Remove Customer Retention Remove Merchandising Remove Shopping
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Retention and loyalty – how to grow when the market is down

Inside Retail

Retailers have also been hit with rising input costs eroding margins, leaving many merchandise, marketing and commerce functions wondering how they are going to achieve more with less. This view is supported by KPMG’s December 2023 Retail Health Index, which suggested that a recovery in retail spending might not occur until late in 2024.

Marketing 290
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Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

Loop is the leading post-purchase platform optimising returns, post-purchase, and reverse logistics for more than 3500 brands, representing about 15 per cent of Shopify’s gross merchandise value. The ease of returns has become a basic expectation among consumers shopping online. A clear and seamless returns experience is critical.

Planning 290
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Welcome to the new customer experience

Inside Retail

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

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Stores are back, but will the inventory be there?

Inside Retail

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Not only will this help ensure margins are managed, but it will ensure customer expectations are met.

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How to transform returns from a costly headache into a profit centre

Inside Retail

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

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How to transform returns from a costly headache into a profit centre

Inside Retail

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

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Stepping into the future: Bata Thailand’s dynamic transformation unveiled

Inside Retail

In response to changing shopping behaviours influenced by the pandemic, the brand invested in digital capabilities, leveraging artificial intelligence and automation to offer personalised recommendations to online shoppers. With a strong base of existing fans and the constant increase in new customers, retention is one of our important KPIs.