Inside Retail
MARCH 3, 2024
Retailers have also been hit with rising input costs eroding margins, leaving many merchandise, marketing and commerce functions wondering how they are going to achieve more with less. This view is supported by KPMG’s December 2023 Retail Health Index, which suggested that a recovery in retail spending might not occur until late in 2024.
Inside Retail
MARCH 19, 2024
Loop is the leading post-purchase platform optimising returns, post-purchase, and reverse logistics for more than 3500 brands, representing about 15 per cent of Shopify’s gross merchandise value. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.
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Inside Retail
JUNE 28, 2021
To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.
Inside Retail
DECEMBER 21, 2022
For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction?
Inside Retail
FEBRUARY 28, 2022
Established in 2015 by Hannah Chipkin and Pippa Joseph, Merchgirls quickly became the go-to merch solution for companies that wanted something different to the traditional merchandise offering. Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market.
Inside Retail
JUNE 22, 2023
And while some retailers made staff redundant across their store networks and head offices, Mansfield observed that brands that did well during the GFC offered additional training, recruited staff let go by other brands, and doubled down on their customer service and customer experience offerings.
Inside Retail
MAY 29, 2024
If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.
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