Retail Focus

AUGUST 25, 2024

The retail world and gambling space have two things in common—both have a high market value and a broad customer base. In fact, one of our previous articles covers how retailers can borrow insights from online casinos to keep customers engaged. The opposite is true—one right move, and you increase your customer base.

Customer Retention 130

Customer Retention Strategy Pattern Customer Engagement 130

Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. FMCG subscription box offers encompass a variety of sectors. What’s behind the growth?

Marketing 246

Marketing Beauty and Health Promotion Customer Retention 246

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Customer Retention 130

Customer Retention Balance Advertising Strategy 130

Inside Retail

JULY 14, 2021

As we continue to grow our market here in Australia, we also continue to grow and push our mission; to disrupt the wine industry through a strong direct-to-consumer model which is for the benefit of all wine drinkers and winemakers,” Kennedy said. “But Looking forward, the business is focusing on growing their customer base with a $10.1

Customer Retention 246

Customer Retention Strategy Marketing Management 246

Inside Retail

JUNE 27, 2023

Collins Foods, the ASX-listed operator of KFC and Taco Bell chains in Australia, and KFC in Europe – broke the US$1 billion sales threshold in its home market last year. In a results filing, the company said it expects inflationary pressures to remain for much of the next year, however, plans to maintain its long-term growth strategies.

Customer Retention 245

Customer Retention Strategy Planning Engagement 245

Inside Retail

DECEMBER 12, 2024

But once the dust settles, the real work begins: analysing the data generated during this period to inform strategies that can drive growth for the year ahead. Sales figures, customer interactions, and marketing performance all offer valuable insights. For repeat customers, the focus is on strengthening the relationship.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

JULY 18, 2024

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

Customer Retention 264

Customer Retention Consumer Shopping Advertising 264

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. While 88 per cent of retail marketers share integrated tech stacks with advertising teams, this alignment alone is not enough. A unified front has to span the entire customer journey.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MAY 19, 2024

The global market for natural and organic cosmetics is projected to reach US$37.44 per cent from 2024 to 2032, according to Zion Market Research. China is the brand’s top market, followed by Australia, Hong Kong and then Japan. So far this year, the brand is seeing double-digit growth in most markets, including China.

Social Media 264

Social Media Customer Retention Department Stores Concept 264

Inside Retail

AUGUST 22, 2024

HY: It affected Marais in a positive, educational way; to be more agile about the market, from the brands the consumers desire, and the price and lifetime value for each investment. IR : What strategies and initiatives has Marais implemented to maintain customer retention and loyalty?

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . o n Facebook tracking and user fragmentation, especially with the rise of TikTok.

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

RetailMinded

JULY 8, 2021

For you to stay ahead of the game, you must keep up with digital innovations and apply up-to-date marketing strategies. Although digital marketing is already a familiar and staple strategy for many establishments, some industries and businesses are still reluctant to engage in this approach.

Marketing 106

Marketing Social Media Strategy Customer Retention 106

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Strategy Engagement 147

Inside Retail

JUNE 22, 2023

Success] will be very much about stealing market share from competitors,” Brookes said. Regarding his own businesses, Brookes is reducing profitability expectations over the next 12 months, and focusing on investments in acquisitions and new stores, as well as pricing and marketing strategies.

Consumer 246

Consumer Customer Retention Strategy Marketing 246

Inside Retail

JULY 31, 2024

By addressing customer needs proactively and providing a seamless experience, retailers can prevent customer dissatisfaction and encourage long-term loyalty. This approach not only boosts customer retention but also enhances the overall lifetime value of each customer. And these platforms ensure scalability.

Customer Retention 147

Customer Retention Customer Engagement Engagement Social Media 147

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Inside Retail

FEBRUARY 3, 2025

In an increasingly oversaturated market of agencies offering strategies, retail media platform Epsilon has made a name for itself not only in Australia but also abroad. Whereas, sustainable growth builds resilience and long-term value in a rapidly evolving market, he continued.

Advertising 130

Advertising Customer Retention Strategy Engagement 130

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Inside Retail

AUGUST 7, 2021

Knowing which KPIs to focus on is critical, as these data points will influence your future loyalty strategies. Focusing on customer-centric data is the key to measuring the impact of your retail loyalty program. Customer retention rate. Customer retention rate (CRR) is a foundational metric for retail marketers.

Customer Retention 130

Customer Retention Engagement Customer Engagement Strategy 130

Inside Retail

FEBRUARY 25, 2025

Revenue in Australias e-commerce market is projected to reach $67.6 billion in 2024, according to Statista Market Insights. However, capturing a share of this growing market requires more than simply operating an online store. Prioritise SEO and personalisation/localisation, and lastly, have a clear customer strategy.

Other 130

Other Customer Retention Engagement Strategy 130

Inside Retail

SEPTEMBER 19, 2022

Customer expectations of engagement and experience in retail are changing equally quickly. Not that long ago, walking into a carefully organised grocery market, hearing a pianist perform in the centre of a high-end department store, or having a retail associate help guide you represented a good retail customer experience.

Engagement 147

Engagement Customer Retention Strategy Marketing 147

Inside Retail

FEBRUARY 26, 2024

There was good news in January when the Consumer Price Index slowed to the lowest rate in two years; however, experts recognise that the most volatile factors, such as rental rates and energy markets, remain the biggest drivers. Pricing and promotional strategies will be vital as consumers are more cost-conscious. per cent and 1.8

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Creative Displays Now

MARCH 4, 2024

Whether you’re an experienced product developer or new to the retail industry, you must know strategies for introducing customers to your products and continuing to grow revenue. There are three primary types of retail marketing. Keep your brand at the front of customers’ minds. What Is Retail Advertising?

Retail Marketing 52

Retail Marketing Strategy Marketing Social Media 52

Inside Retail

FEBRUARY 8, 2022

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention. Storing data from all used channels in one platform is becoming the norm for retail marketers.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Digital Marketing and SEO To thrive in a competitive retail landscape, your business needs a strong online presence. Data analysis experts can provide valuable insights into customer behaviour, market trends, and sales performance.

Social Media 130

Social Media Customer Retention Management Engagement 130

Inside Retail

JANUARY 24, 2024

Recognising the need to align with contemporary tastes and market dynamics, Bata Thailand embarked on an ambitious venture – the “Surprisingly Bata” campaign. Social media and influencers Social media and online content platforms are part and parcel of any company’s marketing strategy.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

Inside Retail

MARCH 28, 2022

With e-commerce businesses, the platforms we use to facilitate online business such as Shopify, various apps and software that directly integrate with the platform and performance marketing tools, give us real-time insight into the analytics and metrics that matter. What’s the lifetime value of your customers?

Advertising 130

Advertising Customer Retention Target Market Marketing 130

Inside Retail

APRIL 19, 2024

Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals. Stand for nothing and sell to no one Marcus Murphy, co-founder and CEO of 5ive Media, advocates that “the future of marketing is an opportunity for us to slow down to speed up.”

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Inside Retail

DECEMBER 3, 2023

So are marketers. By targeting high propensity to purchase individuals, you can expect: Higher conversion rates – because a high propensity audience consists of people most likely to purchase the product or service being promoted, they’re more likely to convert into paying customers.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Retail Focus

MAY 18, 2021

According to a recent study, the costliest in-store operating expenses are labour, rent, marketing and energy so these are great places to start when looking to cut costs. Customer Retention is Key. Expanding on the previous point, keeping loyal customers coming back for more of your business is a crucial cost saving technique.

Customer Retention 147

Customer Retention Light Marketing Planning 147

Inside Retail

MARCH 7, 2023

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional. Present hedonists” are another emerging customer profile, according to Tang.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

AUGUST 9, 2023

For instance, The Iconic’s ‘find your fit’ feature ensures that customers purchase right-sized products, and have a sense of how it will look on them prior to purchase. This inclusive representation [provides] customers with a realistic view of how the clothing will look and fit on them.”

Customer Retention 130

Customer Retention Pattern Strategy Merchandising 130

RetailMinded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. The market environment is experiencing a significant change, and it is crucial for companies to ensure their continued commitment to staying updated with present trends and progressions in order to prosper.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. The market environment is experiencing a significant change, and it is crucial for companies to ensure their continued commitment to staying updated with present trends and progressions in order to prosper.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52

RetailMinded

SEPTEMBER 30, 2023

Next, we’ll explore the intricacies of customer engagement, from personalized marketing to fostering a sense of community. Independent retailers must meticulously curate this identity to carve a niche in the competitive market. Then we’ll wrap it up and combine all the insights we learned. Let’s get into it.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

RetailMinded

FEBRUARY 8, 2023

Director of Relationship Marketing Strategy, Merkle, a dentsu company. Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease.

Customer Retention 98

Customer Retention Strategy Engagement Planning 98