Inside Retail

MARCH 5, 2025

With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers. Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager.

Customer Retention 130

Customer Retention Balance Advertising Strategy 130

Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. During the past year, Shopify has observed marked changes in consumer shopping behaviours, which are driving a shift for retailers.

Customer Retention 264

Customer Retention Consumer Shopping Advertising 264

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Customer Retention Social Media Marketing 290

Inside Retail

AUGUST 22, 2024

IR : What role does e-commerce play in Marais’ business and why does it still place a large emphasis on in-person shopping? HY: E-commerce is a crucial part of the business for our customers who are unable to come in for in-person shopping, or to purchase items they missed when shopping in-store.

Customer Retention 264

Customer Retention Location Boutique Shopping 264

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Retention 221

Customer Retention Engagement Advertising Consumer 221

Inside Retail

MAY 8, 2024

The Bill seeks to “address circumstances where a corporation has, or is taken to have, a substantial degree of market power and has been found to have misused their market power under section 46 of the Act”. Any markets with unfair pricing practices and a distinct lack of competition will come under scrutiny with the report.

Customer Retention 278

Customer Retention Consumer Line Flow 278

Inside Retail

DECEMBER 12, 2024

Sales figures, customer interactions, and marketing performance all offer valuable insights. Repeat customers: How do their holiday purchases compare to their previous buying habits? Marketing campaign analysis The holiday season often involves significant investment in advertising and promotions.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

MAY 5, 2022

Shoppers are using a multi-channel approach to satisfy their needs – and this seismic shift, from both a consumer as well as a marketing perspective, has seen a huge increase in competition across every marketing channel in the customer journey. . o n Facebook tracking and user fragmentation, especially with the rise of TikTok.

Customer Retention 147

Customer Retention Advertising Social Media Strategy 147

Retail Focus

MAY 30, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 147

Management Customer Retention Strategy Engagement 147

Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. Storing data from all used channels in one platform is becoming the norm for retail marketers.

Gifts 130

Gifts Customer Retention Customer Engagement Consumer 130

Parcel Pending

SEPTEMBER 30, 2021

Savvy retailers are updating their customer loyalty programs to increase customer satisfaction and ensure customer retention. The lure of loyalty cards remains the same since its inception: it’s more cost efficient to retain an existing customer than it is to acquire a new customer. Parcel Pending.

Customer Retention 52

Customer Retention Engagement Form Social Media 52

Retail Focus

AUGUST 25, 2024

From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Personalised Shopping Experiences One of the most significant impacts of retail digital transformation is the ability for retailers to offer highly personalised shopping experiences.

Consumer 130

Consumer Customer Retention Customer Engagement Engagement 130

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Clear communication and responsible implementation are crucial for retailers looking to build trust and effectively integrate AI into the shopping experience.

Social Media 130

Social Media Customer Retention Strategy Consumer 130

Inside Retail

SEPTEMBER 4, 2022

Retailers have clocked a seismic shift in customers being more open and willing to share their data to enjoy a tailored, holistic and rewarding shopping experience. It’s something that’s helped elevate both the in-store and online shopping experience,” says Condon.

Engagement 147

Engagement Customer Retention Perspective Tailored 147

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Merchandising Promotion 147

Inside Retail

MAY 29, 2024

“Up to 30 per cent of your sales may end in a return, and up to 50 per cent of an item’s original value makes up the return cost, including shipping, warehousing, and labour costs,” explains Tara Daly, senior director of product marketing at Loop Returns. The average rate of customer retention in e-commerce is around 38 per cent.

Customer Retention 147

Customer Retention Marketing Merchandising Promotion 147

Inside Retail

APRIL 19, 2024

Retail Fest 2024 keynote speakers and panel guests analysed and strategised how retailers can approach a hybrid shopping experience. Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals.

Customer Retention 130

Customer Retention Marketing Consumer Engagement 130

Inside Retail

MARCH 14, 2023

When it comes to the Asia-Pacific market , three in five marketing professionals regard social media as more important due to economic uncertainties, according to a recent State of Social Report from software firm Meltwater. per cent year-on-year in online grocery shopping in APAC.

Social Media 130

Social Media Customer Retention Marketing Consumer 130

Inside Retail

DECEMBER 3, 2023

So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? So are marketers. By targeting this audience with tailored marketing messages, you can increase the likelihood of conversion and achieve a higher ROI.

Customer Retention 130

Customer Retention Advertising Engagement Promotion 130

Inside Retail

FEBRUARY 26, 2024

There was good news in January when the Consumer Price Index slowed to the lowest rate in two years; however, experts recognise that the most volatile factors, such as rental rates and energy markets, remain the biggest drivers. per cent and 1.8 per cent during FY24.

Customer Retention 147

Customer Retention Strategy Consumer Promotion 147

Inside Retail

MARCH 7, 2023

She believes that brands, retailers and marketers can help consumers overcome digital fatigue by focusing on amplifying the tangible and inspiring returning consumers through engaging experiences that are beyond transactional. “IRL Present hedonists” are another emerging customer profile, according to Tang.

Customer Retention 130

Customer Retention Social Media Consumer Tailored 130

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Consumers love to support smaller businesses, but were forced to shop at big stores due to the pandemic due to logistical issues.

Customer Retention 162

Customer Retention Consumer Gifts Advertising 162

Inside Retail

FEBRUARY 25, 2025

Revenue in Australias e-commerce market is projected to reach $67.6 billion in 2024, according to Statista Market Insights. However, capturing a share of this growing market requires more than simply operating an online store. However, capturing a share of this growing market requires more than simply operating an online store.

Other 130

Other Customer Retention Engagement Strategy 130

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Brands must exchange value when customers are willing to provide information.

Engagement 147

Engagement Customer Retention Strategy Marketing 147

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Digital Marketing and SEO To thrive in a competitive retail landscape, your business needs a strong online presence. Data analysis experts can provide valuable insights into customer behaviour, market trends, and sales performance.

Social Media 130

Social Media Customer Retention Management Engagement 130

Retail Focus

MAY 19, 2021

I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. A prolific case of this includes the purchase of struggling fashion brands Top Shop and Miss Selfridge by online retail giant ASOS.

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130

Inside Retail

JANUARY 24, 2024

Recognising the need to align with contemporary tastes and market dynamics, Bata Thailand embarked on an ambitious venture – the “Surprisingly Bata” campaign. Social media and influencers Social media and online content platforms are part and parcel of any company’s marketing strategy.

Social Media 130

Social Media Customer Retention Visual Merchandising Merchandising 130

RetailMinded

SEPTEMBER 30, 2023

In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience.

Customer Engagement 96

Customer Engagement Engagement Tailored Color 96

Creative Displays Now

MARCH 4, 2024

Retail marketing, or retail advertising, includes various tactics to spread awareness to your target audience and increase sales — from old favorites to newly launched goods. There are three primary types of retail marketing. Keep your brand at the front of customers’ minds. What Is Retail Advertising?

Retail Marketing 52

Retail Marketing Strategy Marketing Social Media 52

Inside Retail

AUGUST 9, 2023

For instance, The Iconic’s ‘find your fit’ feature ensures that customers purchase right-sized products, and have a sense of how it will look on them prior to purchase. The [find your fit] universal sizing tool helps remove the confusion of sizing charts to better assist customers in finding their true size,” she said.

Customer Retention 130

Customer Retention Pattern Strategy Merchandising 130

Inside Retail

MAY 16, 2022

Just as product pricing may differ from channel to channel, so does customer marketing. The costs associated with drawing customers into stores vs onto mobile sites are markedly different. As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising.

Promotion 130

Promotion Pattern Advertising Consumer 130

RetailMinded

FEBRUARY 8, 2023

Director of Relationship Marketing Strategy, Merkle, a dentsu company. Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. A big trend this year is the resurgence of in-store shopping.

Customer Retention 98

Customer Retention Strategy Engagement Planning 98

RetailMinded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Online Demand Is Causing Costly Errors .

Customer Retention 92

Customer Retention Strategy Consumer Management 92

Compliantia

MARCH 1, 2021

And people shop at c-stores for convenience, remember? So, if you still haven’t done it yet, make sure to adopt a solution that allows customers the freedom to complete their purchases from their mobile devices. Beyond brands, they should also start offering more products that will give customers options of products to choose from.

Promotion 98

Promotion Line Customer Retention Location 98

RetailMinded

AUGUST 25, 2023

Ranging from mastering social media marketing to embracing advanced SEO techniques, these strategies will help reshape your digital storefront for success. Leverage Social Media Marketing for a Wider Audience Reach Promoting your online store on social media is no longer optional.

Social Media 52

Social Media Customer Retention Strategy Engagement 52

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Engagement Promotion 52

Parcel Pending

OCTOBER 22, 2021

Customer experience is the new battleground for winning customer loyalty , generating additional revenue, retaining talent, and ensuring market share growth. In fact, it is unquestionable that there’s a positive return on customer experience investment. Customer Experience Must be Instituted Company-Wide.

Customer Retention 59

Customer Retention Marketing Promotion Shopping 59