Inside Retail

DECEMBER 12, 2024

A well-designed loyalty program fosters a sense of belonging and incentivises customers to choose your brand over competitors. Encouraging repeat purchases The holiday season often involves gift buying, which can be a one-off transaction for many shoppers. The quiet months of January and February offer the perfect opportunity to act.

Strategy 241

Strategy Customer Retention Customer Engagement Tailored 241

Inside Retail

FEBRUARY 8, 2022

Gifts have long since been a consumer favourite for Valentine’s Day celebrations. Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

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Gifts Customer Retention Customer Engagement Consumer 130

Inside Retail

DECEMBER 21, 2022

With 40 per cent of shoppers in the same study stating that out-of-stock items would constitute a bad experience, this could make or break customer retention, compromising top-line growth and customer satisfaction. Retailers must ensure they have complete confidence in the data reflected in their inventory management systems.

Customer Retention 130

Customer Retention Gifts Line Merchandising 130

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. There has also been an even greater surge in demand for same-day delivery, which increased over 250 per cent in Australia last year.

Customer Retention 162

Customer Retention Consumer Gifts Advertising 162

Inside Retail

APRIL 19, 2022

One of the major missed opportunities of most retailers is that in the rush to gain new customers, they often fail to treat their existing ones well, said Newman. It sounds obvious, but start treating your customers like people and not numbers. Send a little gift with it to show the purchase is appreciated. Delivering a product?

Customer Retention 130

Customer Retention Gifts Advertising Shopping 130

CRP

JANUARY 27, 2023

With the intention of feeling like a gift to oneself, customers truly feel the promise of quality, care, and attention to detail from the moment they open their package. Gift with Purchase: Influencers love a good gift in their PR box – heck, we all do! Image Courtesy: MM.LaFleur 3.

Gifts 52

Gifts Fashion Color Promotion 52

RetailMinded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. Create a loyalty program: A loyalty program effectively rewards customers for repeat purchases.

Strategy 52

Strategy Consumer Social Media Customer Engagement 52