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As shoppers hunt for value, are retailers up to the task?

Inside Retail

Retailers are responding to rising shopper expectations by demonstrating value in new ways and many are focused on customer retention (63 per cent), customer acquisition (62 per cent) and marketing and advertising (61 per cent).

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Why Innovative Loyalty Card Programs Can Significantly Improve Customer Retention & Engagement

Parcel Pending

Membership levels based upon the amount a customer spends are the most common form of loyalty program. The appeal of a loyalty program like this is that it motivates customers to climb the loyalty ladder to reap even bigger and better rewards. Cements Loyalty – A loyalty program is a crucial customer retention strategy.

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As millennials embrace natural skincare, Jurlique sees an opportunity to grow

Inside Retail

Beyond his deep understanding of the Asian retail market, Réthoré believes his experience using CRM (customer relationship management) to drive customer retention and acquisition at Nespresso was a major factor in his appointment. “When you are in Guangdong, for example, in summer, you want a dry oil.”

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The retailer’s guide to Valentine’s Day

Inside Retail

Encouragingly, Emarsys’ Power to the Marketer research found 46 per cent of retailers are turning to more web personalised technologies this year which will play a major role in customer experience, CRM, and customer retention.

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Loyalty card wallet app Stocard drawing shoppers to engage with brands

Inside Retail

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. . We can run multiple creative solutions for brands and retailers to engage with the user base.”.

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How retailers can 10x their revenue with the right retail media provider

Inside Retail

Retail media has risen to the top as one of the most effective forms of digital advertising by combining purchase intent in real-time, but the world of retail media is complicated and ever-changing due to technological advancements.

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RM Williams, Country Road Group, others share three digital trends defining 2025

Inside Retail

The evolution from subscriptions to memberships Over the years, the subscription model has become a significant and growing component of e-commerce, with retailers across industries from fashion and beauty to food and digital services adopting it to drive customer retention and predictable revenue.

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