Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

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Inside Retail

MAY 8, 2024

If adopted, this could be capitalised by supermarkets demonstrating altruism and corporate social responsibility – which consumers may consider when deciding where to shop. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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E Delevry

JUNE 22, 2022

While almost half of shops and ecommerce brands (46%) have experienced stockouts, resulting in a loss of sales. Furthermore, 28% of respondents said supply issues or distribution failure was the biggest threat to their viability – by far the highest response, beating poor cash flow (18%) and customer retention (16%).

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RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

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RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth. Consider factors like customer flow, product placement, and store aesthetics to optimize your structure.

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Compliantia

FEBRUARY 2, 2023

This will help you come up with ways to cut back on unnecessary expenses and improve your cash flow. While cutting back on staff may seem like an obvious choice, remember that this can have a negative impact on the customer experience. in an effort to boost customer loyalty.

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Parcel Pending

JUNE 3, 2021

However, demonstrating a great customer experience significantly increases customer loyalty. Lowers Acquisition Costs – To put it succinctly, customer retention is five times cheaper than acquisition 2. Employing the techniques discussed here enables you to keep an existing customer happy with your brand.

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