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Why soft skills matter more than ever in an age of AI-driven retail

Inside Retail

Its their ability to navigate complex human interactions, interpret subtle customer emotions, or show empathy in challenging situations. Take a luxury fashion store, for example. I bet that what makes them special isnt their ability to fill out spreadsheets faster than anyone else.

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The CEO of Marais on building Melbourne’s luxury destination for over 20 years

Inside Retail

Hiromi Yu: We maintained and grew the business as the world of fashion evolved. We created a community, and our customers enjoy being part of that community, and so the community grew. Then we moved towards ‘marbled store glam’ 10 years thereafter, and more fashion-forward ‘lab and blueprint’ 20 years after.

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From styling Beyoncé to a Paris salon: The rise of Marie France Van Damme

Inside Retail

In a world where fast fashion often takes the spotlight, Marie France Van Damme stands as a beacon of slow, deliberate artistry. Recently worn by none other than Beyoncé for her iconic Renaissance World Tour, the Hong Kong-based designer fashion brand is entering a new phase of growth. Paris is the fashion capital.

Fashion 130
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The Impact of Retail Digital Transformation on Consumer Behaviour

Retail Focus

Revolutionising Fashion Retail The digital transformation in fashion retail extends beyond simple e-commerce. With growing consumer awareness of their purchases’ environmental impact, digital transformation enables fashion retailers to address these issues clearly and effectively.

Consumer 130
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How to transform returns from a costly headache into a profit centre

Inside Retail

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

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How to transform returns from a costly headache into a profit centre

Inside Retail

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

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RM Williams, Country Road Group, others share three digital trends defining 2025

Inside Retail

I feel this trend exemplifies how brands are rethinking their approach to customers and the role of performance spend in a bid to fortify brand relevancy and trust, through authenticity and credibility, Anders told Inside Retail. We are bidding for customers. Were not bidding for revenue. Many companies still bid for revenue.

Other 130